It's my opinion that the best test of customer service is how the business responds when they make a mistake, and boy did the Fargo Schlotzsky's staff really wow me when they made a simple mistake.
I placed an order on the app for a small sandwich and drink for pickup inside their store. They were absolutely slammed with online orders, in store customers, and a line in drive thru - and it was about an hour before close so I'm sure staff was limited. They must have had 20+ orders to fill, yet the staff remained calm and friendly.
After picking up my order, I went home and as I was walking in the door, I received a phone call. I answered and the caller told me he was the GM of Schlotzsky's and he was pretty certain they had accidentally given me the wrong sandwich. I checked and sure enough, they did. He was very apologetic and told me he'd refund my order. I asked if I could instead come back and have them give me the correct one considering I only lived a couple minutes away, and he said yes, absolutely!
When I returned to the store, the employees were not only incredibly apologetic, but they also gave me a free cookie and upgraded my sandwich to a medium. It was also made completely correctly, which often isn't the case at restaurants considering I typically order my food with a few modifications due to dietary restrictions.
Overall, I was blown away! I mean, how many restaurants would CALL you when they think they've made a mistake? And then to more than make up for it on top of that? Kudos to the GM and all of the employees at this store!
Atmosphere: 5
Food: 5
Service: 5
Travis M
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Alina Cruz
Love this place first time trying it and I'm. Obsessed! 10/10 Thank you Ryan for your awesome service!!!
Atmosphere: 5
Food: 5
Service: 5
lexicon373
Great food for the value. Huge salads for 10 bucks. Sandwiches are always big, fresh, never a ripoff amount of meat. Definitely a go to for me.
Eli Voigt
A double gold star, for Fargo's best 15$ lettuce sandwich.
BEST sandwiches ever!
Food: 5
Service: 4
The food was so great we will definitely be back. The service was out of this world good. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
In Fargo a couple times a year, always good
Atmosphere: 5
Food: 5
Service: 5
The only thing I don't like about it is even in the drive through. They ask for a tip.
Atmosphere: 5
Food: 5
Service: 3
Excellent service and tasty food
Atmosphere: 5
Food: 5
Service: 5
Very good and filling
Atmosphere: 5
Food: 5
Service: 5
Was an average chane restaurant average food, good service
Atmosphere: 3
Food: 3
Service: 4
Yummy sandwiches every time.
Atmosphere: 5
Food: 5
Service: 5
1st time at a Schlotzskys.
My mistake is that I ordered a Stromboli instead of their signature deli sandwiches.
The Stromboli wasn't good.
Atmosphere: 2
Food: 2
Service: 5
employees snatching customers phones should be looked into ,arrogant kids
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's my opinion that the best test of customer service is how the business responds when they make a mistake, and boy did the Fargo Schlotzsky's staff really wow me when they made a simple mistake.
I placed an order on the app for a small sandwich and drink for pickup inside their store. They were absolutely slammed with online orders, in store customers, and a line in drive thru - and it was about an hour before close so I'm sure staff was limited. They must have had 20+ orders to fill, yet the staff remained calm and friendly.
After picking up my order, I went home and as I was walking in the door, I received a phone call. I answered and the caller told me he was the GM of Schlotzsky's and he was pretty certain they had accidentally given me the wrong sandwich. I checked and sure enough, they did. He was very apologetic and told me he'd refund my order. I asked if I could instead come back and have them give me the correct one considering I only lived a couple minutes away, and he said yes, absolutely!
When I returned to the store, the employees were not only incredibly apologetic, but they also gave me a free cookie and upgraded my sandwich to a medium. It was also made completely correctly, which often isn't the case at restaurants considering I typically order my food with a few modifications due to dietary restrictions.
Overall, I was blown away! I mean, how many restaurants would CALL you when they think they've made a mistake? And then to more than make up for it on top of that? Kudos to the GM and all of the employees at this store!
Atmosphere: 5
Food: 5
Service: 5
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Love this place first time trying it and I'm. Obsessed! 10/10 Thank you Ryan for your awesome service!!!
Atmosphere: 5
Food: 5
Service: 5
Great food for the value. Huge salads for 10 bucks. Sandwiches are always big, fresh, never a ripoff amount of meat. Definitely a go to for me.
A double gold star, for Fargo's best 15$ lettuce sandwich.
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