I visited on Monday, November 11, 2024, around pass 9 pm with the intention of purchasing 1 grilled cheese steak burrito and a grilled cheese beef burrito. Unfortunately, I experienced several issues with my order.
Upon arrival, I waited at the counter for service, but no one came to assist. Eventually, a cook from the kitchen stepped in, but he seemed unfamiliar with the ordering process. Meanwhile, other employees were in the back, engaged in conversation, fully aware of a customer waiting at the front.
When my order was finally taken, it was processed incorrectly. I requested one steak and one beef burrito, but I was charged for three burritos instead of two. I only realized this upon reviewing my receipt at home, which showed one steak and two beef burritos. To compound the issue, I discovered that all three burritos were made with beef, despite my preference for steak.
This error impacted my experience, as I was looking forward to enjoying the steak burrito. I feel that this oversight was unprofessional and did not meet the quality of service I expect. I hope that this type of error can be avoided in the future, so others can enjoy a more satisfying experience.
Thank you for taking the time to review my feedback.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: XXL Grilled Stuft Burrito
Mark Webb
Came to dine in. I placed my order and waited over 15 minutes for food. Multiple mobile orders prepared in front of mine and given to drivers to leave. Many drive through orders fulfilled while I sat waiting.
This is so stupid. Don't bother going in, it's not worth it.
I gave up after over 15 minutes, never got my food. Pretty sure they gave it to a take out driver.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco Supreme, Quesadilla
Brandon Morris
It's taco bell
Atmosphere: 5
Food: 5
Service: 5
Martha Johnson
I haven't had Taco Bell in forever. The portion of the combo box was great. Nacho fries are very interesting. Overall I liked my food.
Atmosphere: 4
Food: 4
Service: 4
the petverse
Worst taco bell in town horrible customer service horrible food if you see a skinny white blonde kid working in the mornings don’t even bother ordering food will be horrible so will the customer service
Atmosphere: 1
Food: 1
Service: 1
Tiffany Nelson
Best one we got!
David Nitzua
5 layer burrito is really just 5 layers of tortilla with some stuff in the middle. 2oz ramekin of cheese with less than an oz of cheese in it. Don't get me started on the amount of meat in the tacos. I want to blame the workers but I have a sneaky suspicion it's probably the GM being stingy.
There's no value here, go to McDonalds or something...
Atmosphere: 5
Food: 1
Service: 4
Nicholas Bohannon
I usually order off the app, but food is always ready to go, everyone's friendly, and they've never messed up my order. Food is still super affordable vs something burgerking where you'd pay $4-5 more for the amount of food you get.
Atmosphere: 5
Food: 4
Service: 5
Julissa Max
Hah kicked me out of the lobby then tried to walk through the drive thru and they still wouldn’t help me ?
I did not go inside, and used the drive through. They were quick and courteous. I replaced the beef with chicken and the properly built tacos. I go there once a week. I loved that they had the $5 box deals but now the cheapest box deal is $7.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chalupa w Chip & Cheese
jared havelange
Until today I was all about taco bell. The employees that work there if you can even say they work with how piss poor the service and quality of food has become. I don't care if you use all of your already made up stock and have to make more. That's your job. These employees aren't worth a cent over minimum wage for their minimal effort on doing their jobs. If that's what you call it. They don't care about the quality of food the send out. I get it and get home which is a block away and the food is already piss cold and not that good. So they definitely aren't going to be receiving my business any longer.
Atmosphere: 1
Food: 1
Service: 1
Michaela Alexander
Couldn't take separate orders and they really screwed up our order. I asked for no cheese, no sour cream and they put cheese on my crunch wrap. I am horribly lactose intolerant . Our order was like 85 bucks abd we didn't get everything
Dear Taco Bell Management,
I visited on Monday, November 11, 2024, around pass 9 pm with the intention of purchasing 1 grilled cheese steak burrito and a grilled cheese beef burrito. Unfortunately, I experienced several issues with my order.
Upon arrival, I waited at the counter for service, but no one came to assist. Eventually, a cook from the kitchen stepped in, but he seemed unfamiliar with the ordering process. Meanwhile, other employees were in the back, engaged in conversation, fully aware of a customer waiting at the front.
When my order was finally taken, it was processed incorrectly. I requested one steak and one beef burrito, but I was charged for three burritos instead of two. I only realized this upon reviewing my receipt at home, which showed one steak and two beef burritos. To compound the issue, I discovered that all three burritos were made with beef, despite my preference for steak.
This error impacted my experience, as I was looking forward to enjoying the steak burrito. I feel that this oversight was unprofessional and did not meet the quality of service I expect. I hope that this type of error can be avoided in the future, so others can enjoy a more satisfying experience.
Thank you for taking the time to review my feedback.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: XXL Grilled Stuft Burrito
Came to dine in. I placed my order and waited over 15 minutes for food. Multiple mobile orders prepared in front of mine and given to drivers to leave. Many drive through orders fulfilled while I sat waiting.
This is so stupid. Don't bother going in, it's not worth it.
I gave up after over 15 minutes, never got my food. Pretty sure they gave it to a take out driver.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Taco Supreme, Quesadilla
It's taco bell
Atmosphere: 5
Food: 5
Service: 5
I haven't had Taco Bell in forever. The portion of the combo box was great. Nacho fries are very interesting. Overall I liked my food.
Atmosphere: 4
Food: 4
Service: 4
Worst taco bell in town horrible customer service horrible food if you see a skinny white blonde kid working in the mornings don’t even bother ordering food will be horrible so will the customer service
Atmosphere: 1
Food: 1
Service: 1
Best one we got!
5 layer burrito is really just 5 layers of tortilla with some stuff in the middle. 2oz ramekin of cheese with less than an oz of cheese in it. Don't get me started on the amount of meat in the tacos. I want to blame the workers but I have a sneaky suspicion it's probably the GM being stingy.
There's no value here, go to McDonalds or something...
Atmosphere: 5
Food: 1
Service: 4
I usually order off the app, but food is always ready to go, everyone's friendly, and they've never messed up my order. Food is still super affordable vs something burgerking where you'd pay $4-5 more for the amount of food you get.
Atmosphere: 5
Food: 4
Service: 5
Hah kicked me out of the lobby then tried to walk through the drive thru and they still wouldn’t help me ?
Best taco bell we been to in a while
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I did not go inside, and used the drive through. They were quick and courteous. I replaced the beef with chicken and the properly built tacos. I go there once a week. I loved that they had the $5 box deals but now the cheapest box deal is $7.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chalupa w Chip & Cheese
Until today I was all about taco bell. The employees that work there if you can even say they work with how piss poor the service and quality of food has become. I don't care if you use all of your already made up stock and have to make more. That's your job. These employees aren't worth a cent over minimum wage for their minimal effort on doing their jobs. If that's what you call it. They don't care about the quality of food the send out. I get it and get home which is a block away and the food is already piss cold and not that good. So they definitely aren't going to be receiving my business any longer.
Atmosphere: 1
Food: 1
Service: 1
Couldn't take separate orders and they really screwed up our order. I asked for no cheese, no sour cream and they put cheese on my crunch wrap. I am horribly lactose intolerant . Our order was like 85 bucks abd we didn't get everything
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crunch Wrap
Sooooo slow and so dirty inside. Do not recommend
Atmosphere: 1
Food: 1
Service: 1
Well managed, clean and neat. Quick service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Supreme, Nachos, Quesadilla
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