Wow—this was not a good visit at all. We’ve loved Applebee’s in the past, which makes this experience even more disappointing.
We went for dinner with two adults and two kids. Right from the start, there were issues with our order—one soda was never brought out, likely forgotten. Then we waited over **40 minutes** for our burgers, while two tables that arrived *after* us were served before we were.
When the food finally came, the problems continued. One kids’ burger was missing the requested ketchup and mustard. The other kids’ meal couldn’t be ordered because my child wanted waffle fries, which we were told aren’t allowed with kids’ meals. Instead of asking if we were okay with an alternative, an **adult burger (at adult price)** was ordered without our consent.
The mushroom burger and onion rings arrived **room temperature**, and my chicken burger didn’t come out until everyone else was almost finished eating. To make matters worse, we were charged for a salad that was **never brought to the table**.
Service was also lacking. The waitress barely made eye contact until it was time to bring the bill, offered no water refills, and never checked in to see if everything was okay. This was especially frustrating since the restaurant wasn’t very busy.
Atmosphere: 2
Food: 1
Service: 1
Rayne Avery
We went into it excited and hungry. We ordered bread sticks, amazing 10/10 recommend, after that we were excited for our meal. 16 minutes later our food finally comes out my pasta looked like it was sitting there for 10 minutes and cold and the broccoli hard as a rock, my friend ordered a burger was also cold and very small meat for the bun also asked for plan and came with everything on it, and finally my other friend ordered a steak... came out looking like one side was cooked too long and the other side not even cooked, chewy and raw, asked the server to recook it for us and she did but it still came out chewy and the sides were cold.
So over all dont come here if u want a filling meal
Atmosphere: 3
Food: 2
Service: 4
Kaiyrbek Tazhibekov
It's not my first time coming to this restaurant. And it's the second time my order has been mixed up. The first time, they brought steak instead of a burger, the second time they ordered chicken, but they brought shrimp. It's a pity...
Service: 1
Maria Mariakaulcasper
Great service and resonable prices.
Jaidyn Kracke
What is up with the low reviews? While this is not my greatest restaurant of all time, this is still yummy and very underrated. The food was quite delicious and it was fun learning items on the trivia. My only complaint is the waitress we had was somewhat rude and didn't come back for us to see if we wanted anything else. This rudeness is made up for the fact the food is quite yummy and the fun games you could play. If there is no other place open when I would want to eat, I'd feel comfortable coming here.
Atmosphere: 5
Food: 5
Service: 3
Shelly Staggs
Ribeye was just horrible, please don't order it from here!!! Everything else was great 👍
Atmosphere: 5
Food: 1
Service: 5
red fate
Service was slow but didn't go thirsty. Steak was like eating a 2 year old freezer burned peice of meat. Bad smell once you got inside.
Atmosphere: 1
Food: 1
Service: 2
Custer That Guy
Really good food and great service.
jerica andrus
Ate at Jamestown Applebees on Sunday, We were told the wait was 40 minutes the place was not busy manager looked like she had not slept in a month had asked to come to talk with us there were ANT'S CRAWLING ON WINDOW LEDGE. She offered for us to move a table away but did nothing about Ants WE LEFT. NO THANK YOU tried this place twice idk why wa
Atmosphere: 1
Food: 1
Service: 1
Dan Lende
They change the double crunch shrimp and there ain't no double crunch shrimp now
**Disappointing Experience**
Wow—this was not a good visit at all. We’ve loved Applebee’s in the past, which makes this experience even more disappointing.
We went for dinner with two adults and two kids. Right from the start, there were issues with our order—one soda was never brought out, likely forgotten. Then we waited over **40 minutes** for our burgers, while two tables that arrived *after* us were served before we were.
When the food finally came, the problems continued. One kids’ burger was missing the requested ketchup and mustard. The other kids’ meal couldn’t be ordered because my child wanted waffle fries, which we were told aren’t allowed with kids’ meals. Instead of asking if we were okay with an alternative, an **adult burger (at adult price)** was ordered without our consent.
The mushroom burger and onion rings arrived **room temperature**, and my chicken burger didn’t come out until everyone else was almost finished eating. To make matters worse, we were charged for a salad that was **never brought to the table**.
Service was also lacking. The waitress barely made eye contact until it was time to bring the bill, offered no water refills, and never checked in to see if everything was okay. This was especially frustrating since the restaurant wasn’t very busy.
Atmosphere: 2
Food: 1
Service: 1
We went into it excited and hungry. We ordered bread sticks, amazing 10/10 recommend, after that we were excited for our meal. 16 minutes later our food finally comes out my pasta looked like it was sitting there for 10 minutes and cold and the broccoli hard as a rock, my friend ordered a burger was also cold and very small meat for the bun also asked for plan and came with everything on it, and finally my other friend ordered a steak... came out looking like one side was cooked too long and the other side not even cooked, chewy and raw, asked the server to recook it for us and she did but it still came out chewy and the sides were cold.
So over all dont come here if u want a filling meal
Atmosphere: 3
Food: 2
Service: 4
It's not my first time coming to this restaurant. And it's the second time my order has been mixed up. The first time, they brought steak instead of a burger, the second time they ordered chicken, but they brought shrimp. It's a pity...
Service: 1
Great service and resonable prices.
What is up with the low reviews? While this is not my greatest restaurant of all time, this is still yummy and very underrated.
The food was quite delicious and it was fun learning items on the trivia.
My only complaint is the waitress we had was somewhat rude and didn't come back for us to see if we wanted anything else.
This rudeness is made up for the fact the food is quite yummy and the fun games you could play.
If there is no other place open when I would want to eat, I'd feel comfortable coming here.
Atmosphere: 5
Food: 5
Service: 3
Ribeye was just horrible, please don't order it from here!!! Everything else was great 👍
Atmosphere: 5
Food: 1
Service: 5
Service was slow but didn't go thirsty.
Steak was like eating a 2 year old freezer burned peice of meat.
Bad smell once you got inside.
Atmosphere: 1
Food: 1
Service: 2
Really good food and great service.
Ate at Jamestown Applebees on Sunday, We were told the wait was 40 minutes the place was not busy manager looked like she had not slept in a month had asked to come to talk with us there were ANT'S CRAWLING ON WINDOW LEDGE. She offered for us to move a table away but did nothing about Ants WE LEFT. NO THANK YOU tried this place twice idk why wa
Atmosphere: 1
Food: 1
Service: 1
They change the double crunch shrimp and there ain't no double crunch shrimp now
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
Excellent food and excellent service
Atmosphere: 5
Food: 5
Service: 5
I like to order for pickup. The food has been very good. Except the sweet tea this time wasn't very good. 😞
Food: 5
Service: 5
Been to this location twice and very satisfied each time
Atmosphere: 4
Food: 5
Service: 5
Excellent steak and jack/coke.
Desert was even better.
Atmosphere: 4
Food: 5
Service: 4
The servcie was great but Applebee's food just sucks.
Atmosphere: 4
Food: 2
Service: 5
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