Was in the drive through at 6:33 pm. Vehicles were at a standstill both in front and behind me. Customers were pulling out and leaving. Finally at 7:03 I was at the window to pick up my order. This is “fast food” ? Where is management ? This seems to be a regular occurrence at McDonalds in Jamestown. Very poor customer service.
Food: 3
Service: 1
Sage WILLIAMSON
I had food ordered after 10pm to pick it up in the lobby you guys shouldn’t let people order it that way if you close your doors this service is unacceptable as I’m sitting in your drive through line you guys aren’t even talking at the speakers
Titus Laird
I hope it was just a bad night, but we waited 30 minutes for a simple order. Unacceptable for any fast food of any kind. I hope this review will lead to better customer service.
Atmosphere: 1
Service: 1
AZ
So slow.
Atmosphere: 1
Food: 2
Service: 1
Tina Gianakos
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Kyra Haugen
Jamestown North Dakota McDonald's closes at 11. My boyfriend and I got there at 10:30 a whole 30 minute before they close. I don't get off of work untill 10 so that why we went late, we also live on the other side of town from McDonald's. We finally get to the speaker box at 10:51 the lady was nice but told us that the Gernal Manger was calling them, telling them to close witch, I don't think was right Considering we got there as soon as we could. They main reason why they won't take our order is because of course only 2 people were working. I understand some people don't want to work/can't work, but come on. I firmly believe every place should have more then 2 people working because of people like myself that work late and just want a nice McDonald's treat/meal. Would I go back to this McDonald's yes I would but it's so sad that they can't have at least 4 people work untill close and very sad and rude that we nicely waited 20 minutes and was told that they would not take our order. I was even going to give them a tip. Sorry this is so long.
Atmosphere: 1
Food: 1
Service: 1
Mike
As someone who worked at my local Mcdonald’s as a high schooler, it is so depressing to watch the service and quality go downhill. I order four snack wraps in the drive through, and end up waiting 23 minutes to get my food? I will give these guys the benefit of the doubt, maybe they were waiting on fresh chicken. I then get my food and the chicken is cold, the lettuce is soggy and past fresh; overall just a terrible taste. What gives Mcdonald’s of Jamestown? I remember pushing for 100 cars per hour during lunch n dinner rushes, and now you can’t get an order out in less than 15 minutes? Hopefully ownership can make some drastic changes to right the ship on this store, I have had nothing but bad experiences and will not be giving them my business again.
Food: 1
Service: 1
Sierra
We ordered breakfast around 1030. Asked for a number 7 with a hot tea and a number 6 meal just no drink. We were given a hot coffee (I can't drink regular coffee), was told McDonald's doesn't carry tea anymore and only got a sandwich for the number 6. They did give us a bottle of water instead of the tea. Your website shows you still offer tea, if this store was out this should have been communicated before we got to the window.
Food: 2
Service: 2
Angie Gross
Dirty. Rude staff. Waited over 25 minutes for our food.
Atmosphere: 1
Food: 1
Service: 1
Seth Stevens
Do not stop here on road trips. Its not worth the risk. Their equipment malfunctions and they also forget orders. The lucky ones got their food after a half hour.
It's a fast food place, which inherently will not meet everyone's standards. But they consistently get my orders correct, regardless of how obnoxiously specific it can be. The staff there is always friendly and helpful. The waits can occasionally feel a bit ridiculous, but that will happen with a busy fast food restaurant that I'm sure struggles to acquire enough staff. The food has always been good and fresh for me. Removing the staffed registers in favor of automated ordering kiosks was a mistake in my opinion, especially since they don't take cash.
Atmosphere: 3
Food: 4
Service: 5
Matt Burdick
Passing through town and we swung in for lunch as it was right off the interstate. Ordered at the kiosk and sat down with kids.
It wasnt crazy busy but we waited an incredibly long time before food came out, and on top of the wait, they missed a LOT of items from the order. Didn't give any dipping sauces we asked for. Didn't give us a chocolate milk we ordered. Didn't give us one of the order of nuggets we ordered. One of my kids asked for extra pickles and no onions on his burger and they missed both those requests.
I had to go back the counter over and over for all they missed. Very disappointing. Only saving grace is they kept apologizing.
Atmosphere: 4
Food: 3
Service: 2
Jodi Jelinek
Very busy even at 1:30 pm. All self-service stations were out of receipt paper, so if you didn't see your number on the screen, you wouldn't know which order was yours. When an order was up and they called out the number, guests would have to look at the receipt on each bag to know if it was their order or not. Thankfully. I saw my order number.
Atmosphere: 3
Food: 3
Service: 3
Gordon Dexheimer
As far as McDonald's fast food goes, this is always a convenient and quick stop for a cup of coffee and a breakfast or lunch sandwich when traveling east to west or west to east on the interstate across the vast Prairie of North Dakota.
Food: 5
Service: 5
Zachary Reed
wait 37 minutes in a lobby after placing my order for my order to never come. Spoke with staff got food then quarter pounder and fries are cold… I usually don’t put bad reviews but hoping managers see this and make the changes necessary to fix this store. Your self serve kiosk is out of receipt paper currently btw.
Was in the drive through at 6:33 pm. Vehicles were at a standstill both in front and behind me. Customers were pulling out and leaving. Finally at 7:03 I was at the window to pick up my order. This is “fast food” ? Where is management ? This seems to be a regular occurrence at McDonalds in Jamestown. Very poor customer service.
Food: 3
Service: 1
I had food ordered after 10pm to pick it up in the lobby you guys shouldn’t let people order it that way if you close your doors this service is unacceptable as I’m sitting in your drive through line you guys aren’t even talking at the speakers
I hope it was just a bad night, but we waited 30 minutes for a simple order. Unacceptable for any fast food of any kind. I hope this review will lead to better customer service.
Atmosphere: 1
Service: 1
So slow.
Atmosphere: 1
Food: 2
Service: 1
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Jamestown North Dakota McDonald's closes at 11. My boyfriend and I got there at 10:30 a whole 30 minute before they close. I don't get off of work untill 10 so that why we went late, we also live on the other side of town from McDonald's. We finally get to the speaker box at 10:51 the lady was nice but told us that the Gernal Manger was calling them, telling them to close witch, I don't think was right Considering we got there as soon as we could.
They main reason why they won't take our order is because of course only 2 people were working. I understand some people don't want to work/can't work, but come on. I firmly believe every place should have more then 2 people working because of people like myself that work late and just want a nice McDonald's treat/meal.
Would I go back to this McDonald's yes I would but it's so sad that they can't have at least 4 people work untill close and very sad and rude that we nicely waited 20 minutes and was told that they would not take our order. I was even going to give them a tip. Sorry this is so long.
Atmosphere: 1
Food: 1
Service: 1
As someone who worked at my local Mcdonald’s as a high schooler, it is so depressing to watch the service and quality go downhill. I order four snack wraps in the drive through, and end up waiting 23 minutes to get my food? I will give these guys the benefit of the doubt, maybe they were waiting on fresh chicken. I then get my food and the chicken is cold, the lettuce is soggy and past fresh; overall just a terrible taste. What gives Mcdonald’s of Jamestown? I remember pushing for 100 cars per hour during lunch n dinner rushes, and now you can’t get an order out in less than 15 minutes? Hopefully ownership can make some drastic changes to right the ship on this store, I have had nothing but bad experiences and will not be giving them my business again.
Food: 1
Service: 1
We ordered breakfast around 1030. Asked for a number 7 with a hot tea and a number 6 meal just no drink. We were given a hot coffee (I can't drink regular coffee), was told McDonald's doesn't carry tea anymore and only got a sandwich for the number 6. They did give us a bottle of water instead of the tea. Your website shows you still offer tea, if this store was out this should have been communicated before we got to the window.
Food: 2
Service: 2
Dirty. Rude staff. Waited over 25 minutes for our food.
Atmosphere: 1
Food: 1
Service: 1
Do not stop here on road trips. Its not worth the risk. Their equipment malfunctions and they also forget orders. The lucky ones got their food after a half hour.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
It's a fast food place, which inherently will not meet everyone's standards. But they consistently get my orders correct, regardless of how obnoxiously specific it can be. The staff there is always friendly and helpful. The waits can occasionally feel a bit ridiculous, but that will happen with a busy fast food restaurant that I'm sure struggles to acquire enough staff. The food has always been good and fresh for me. Removing the staffed registers in favor of automated ordering kiosks was a mistake in my opinion, especially since they don't take cash.
Atmosphere: 3
Food: 4
Service: 5
Passing through town and we swung in for lunch as it was right off the interstate. Ordered at the kiosk and sat down with kids.
It wasnt crazy busy but we waited an incredibly long time before food came out, and on top of the wait, they missed a LOT of items from the order. Didn't give any dipping sauces we asked for. Didn't give us a chocolate milk we ordered. Didn't give us one of the order of nuggets we ordered. One of my kids asked for extra pickles and no onions on his burger and they missed both those requests.
I had to go back the counter over and over for all they missed. Very disappointing. Only saving grace is they kept apologizing.
Atmosphere: 4
Food: 3
Service: 2
Very busy even at 1:30 pm. All self-service stations were out of receipt paper, so if you didn't see your number on the screen, you wouldn't know which order was yours. When an order was up and they called out the number, guests would have to look at the receipt on each bag to know if it was their order or not. Thankfully. I saw my order number.
Atmosphere: 3
Food: 3
Service: 3
As far as McDonald's fast food goes, this is always a convenient and quick stop for a cup of coffee and a breakfast or lunch sandwich when traveling east to west or west to east on the interstate across the vast Prairie of North Dakota.
Food: 5
Service: 5
wait 37 minutes in a lobby after placing my order for my order to never come. Spoke with staff got food then quarter pounder and fries are cold… I usually don’t put bad reviews but hoping managers see this and make the changes necessary to fix this store. Your self serve kiosk is out of receipt paper currently btw.
Atmosphere: 4
Food: 1
Service: 3
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