Train your employees to be nice. Everyone has bad days but shouldn’t be anyone else’s problem. Drive through employee was just nasty and we weren’t even rude just trying to grab some ice cream for our kids. After ordering two hard scoop cones we pulled up to the window where she opened shoved a bowl at us with two scoops of ice cream and said “Here” and shut the window in our faces with an attitude. All we asked for nicely after she confirmed no birthday cake or cotton candy flavor is what kid like flavors they could possibly have. We settled with huckleberry and asked for them in cones and she confirmed out loud our order back to us but with a nasty tone. I honked our horns at the window and she came back after a few and I told her we asked for two cones. Then she scooped them in cones and gave it to us and didn’t say anything. I didn’t mind the nasty tone because as annoyed as I was at it I decided she probably was just having a bad day but when she shoved the scoops of ice cream in a bowl and shoved it at our faces and slammed the window shut, that was just nasty. I know we won’t be coming around again and I am sure the business will be just fine but do the small community a favor and train your employees to be nice especially if you post and share your business on Facebook . I’d understand if we were rude but there was no such thing.
Food: 4
Service: 1
Cerena McNeely
Fantastic stop in Watford City with a drive through for a yummy frozen treat!
Atmosphere: 5
Food: 5
Service: 5
Skook Umyeah
Rude drive-thru
Atmosphere: 1
Food: 3
Service: 1
Brenna Hoff
Poor service and poor product. Cute atmosphere though.
Food: 1
Service: 1
JANET ALVAREZ
Great shakes!!!
Atmosphere: 5
Food: 5
Service: 5
Ken Hill
Slow poor quality service, those kids just don’t care. Minimal offerings scoop your own at home.
Sonya Hicks
It cost 2.00 to add half and half to my 20oz. Cold brew???
Atmosphere: 1
Food: 1
Service: 5
Elden Transtrom
Takes forever
Courtney Roderick
The shakes we got were great and staff was great but I found out that staff isn't allowed to wear jackets unless they are company bought and those are $40. Those young girls are freezing they can't even wear long sleeves without getting a write up and potentially being fired. It's below freezing out and they are working the window without proper gear. Should definitely be illegal
Kid-friendliness: They have a counter with stools, perfect for children.
Atmosphere: 5
Food: 5
Service: 5
Donald Nulf
Drive-through is horrible takes hour just to get through one car. They're losing business because they're not working fast enough.
Ashley Reyes
As stated in previous reviews went through the drive through no one answered, decided to go inside and the young lady had her head phones around her neck, when I asked if the drive through was open she hesitated and said yeah we answered but yall had already drove off. I've worked at Starbucks and when working the drive through were never allowed to take those off of our heads might be a reason if yall are losing buissness
Atmosphere: 1
Food: 4
Service: 1
Tyler Miller
Pulled up to the drive through and had to say hello to get someone to speak. They told me to wait, which I did. 10 minutes later I drove off as no one would speak to me or take my order. Would give 0 stars if possible.
Train your employees to be nice. Everyone has bad days but shouldn’t be anyone else’s problem. Drive through employee was just nasty and we weren’t even rude just trying to grab some ice cream for our kids. After ordering two hard scoop cones we pulled up to the window where she opened shoved a bowl at us with two scoops of ice cream and said “Here” and shut the window in our faces with an attitude. All we asked for nicely after she confirmed no birthday cake or cotton candy flavor is what kid like flavors they could possibly have. We settled with huckleberry and asked for them in cones and she confirmed out loud our order back to us but with a nasty tone. I honked our horns at the window and she came back after a few and I told her we asked for two cones. Then she scooped them in cones and gave it to us and didn’t say anything. I didn’t mind the nasty tone because as annoyed as I was at it I decided she probably was just having a bad day but when she shoved the scoops of ice cream in a bowl and shoved it at our faces and slammed the window shut, that was just nasty. I know we won’t be coming around again and I am sure the business will be just fine but do the small community a favor and train your employees to be nice especially if you post and share your business on Facebook . I’d understand if we were rude but there was no such thing.
Food: 4
Service: 1
Fantastic stop in Watford City with a drive through for a yummy frozen treat!
Atmosphere: 5
Food: 5
Service: 5
Rude drive-thru
Atmosphere: 1
Food: 3
Service: 1
Poor service and poor product. Cute atmosphere though.
Food: 1
Service: 1
Great shakes!!!
Atmosphere: 5
Food: 5
Service: 5
Slow poor quality service, those kids just don’t care. Minimal offerings scoop your own at home.
It cost 2.00 to add half and half to my 20oz. Cold brew???
Atmosphere: 1
Food: 1
Service: 5
Takes forever
The shakes we got were great and staff was great but I found out that staff isn't allowed to wear jackets unless they are company bought and those are $40. Those young girls are freezing they can't even wear long sleeves without getting a write up and potentially being fired. It's below freezing out and they are working the window without proper gear. Should definitely be illegal
Yummy ice cream and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo
Restaurantji Recommends
Really not good at all.
Kid-friendliness: They have a counter with stools, perfect for children.
Atmosphere: 5
Food: 5
Service: 5
Drive-through is horrible takes hour just to get through one car. They're losing business because they're not working fast enough.
As stated in previous reviews went through the drive through no one answered, decided to go inside and the young lady had her head phones around her neck, when I asked if the drive through was open she hesitated and said yeah we answered but yall had already drove off. I've worked at Starbucks and when working the drive through were never allowed to take those off of our heads might be a reason if yall are losing buissness
Atmosphere: 1
Food: 4
Service: 1
Pulled up to the drive through and had to say hello to get someone to speak. They told me to wait, which I did. 10 minutes later I drove off as no one would speak to me or take my order. Would give 0 stars if possible.
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