Glacial Till Cider House & Tasting Room

Great atmosphere and location. Wonderful selection of wines and ciders. Always great customer service. Very lucky to have this wonderful business in Ashland.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Charcuterie Board, Caramel Apple, Cider Tasting

I didn’t think I had my ID on me when we walked in, so I didn’t bother ordering a drink. I understand and respect the importance of checking IDs as I worked in the service industry as a bartender myself. I ordered food with my husband and he got a drink. We ate upstairs on the patio, and while I was eating my salad a woman I assume is the manager approached me and accused me of drinking my husbands cider. I was mid-eating and I hadn’t even had a sip of his cider, so her intruding on our lunch and accusing me of drinking without an id was completely out of line.
Turns out, my id had been in my husbands wallet all along. He approached this woman to show her I did have an id, and she scoffed at him and did not apologize for her accusation.
I am an Ashland resident and have been a loyal customer to this tasting room for 8 years. I come back for the cider, but time after time the poor customer service from this particular manager astounds me. From being interrupted to wrap things up when I am there an hour before close, to trying to plan an event here and being met with an unreasonable quote of $3,000 for an hour of patio space - not including drinks, food, or service. This isn’t the way you treat your customers, let alone people.

My wife and I have been longtime customers but won’t be coming back. I am not the kind of person who usually leaves negative reviews but felt compelled to do so after my experience today- so here goes- the food and drinks are great, wine is subpar, but the hospitality is absolutely lacking. The management treats their customers with complete disrespect- not a warm and friendly atmosphere. The manager went as far as interrupting our lunch on the patio, accusing my wife of drinking alcohol without an id, when she did in fact have the id. She must have been attempting to watch us eat via CCTV because there was nobody else on the top floor or outside. Upon presenting the id, we were met with a disrespectful remark and look. In summary, horribly intrusive & inhospitable - not the way to treat customers. This is not the first time management has rubbed us the wrong way in recent years. Do not support this place and the way they treat their customers. It’s a shame because their cider is great and there is a lot of potential. Management is the issue, all of the staff is very friendly and kind upon walking in.

Atmosphere: 1

Food: 1

Service: 1

I’ve always had wonderful experiences at Glacial Till, but today reminded me why I need to finally leave a review. We visited with a group of small business owners for lunch, and everything was lovely. The food was delicious, the seating was comfortable for our whole group, and the service was warm and welcoming. Finishing the meal with their cider was the perfect touch to a day of working together. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Great drinks great food

Great food!

Atmosphere: 5

Food: 5

Service: 5

Carne Asada taco was insanely Delicious!!!
The BLT on special phenomenal as well

Atmosphere: 5

Food: 5

Service: 5

I come here specifically for the ice cider :)

Atmosphere: 5

Food: 5

Service: 5

Great vibes and drinks, would love a few more options on the food menu.

Atmosphere: 5

Food: 3

Service: 5

Amazing selection of ciders and excellent service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Rhubarb, Blueberry

It's the middle of horrible heat. Nice place to go

Atmosphere: 3

Food: 3

Service: 3

Perfect place to stop by for a quick drink.

Atmosphere: 5

Great place !!!!!

Atmosphere: 5

Food: 5

Service: 5

Always a great time!

Atmosphere: 5

Food: 5

Service: 5

Great cider

Atmosphere: 5

Food: 5

Service: 5