Mistakenly ordered at this restaurant via UberEats not realizing it wasn’t in the correct city, cancelled the order when I noticed the pickup up location was wrong on the top of the UberEats app in a few seconds. According to UberEats it depends on the restaurant for this policy. I got charged for the entire order even though I didn’t receive anything and they 99% likelihood weren’t even able to place a party on the grill in the amount of time I cancelled the order. Bad policy. Photo is of the food I received for my hard earned money.
Service: 1
Melissa Kelley
Back in October 2024, I ordered burgers to-go from this location. When I got home, I discovered a long piece of hair in one of the burgers. This was an unfortunate and off-putting experience, especially since I had never had issues here before.
I reached out to the store via email and was initially pleased with their response. They acknowledged the issue and offered to send me a compensation card so I could give them another chance. I provided my mailing address and they confirmed it would be sent shortly.
However, months went by and I never received anything. I followed up in November, and they responded saying they'd look into it. In January, I reached out again and was told the cards had been resent on January 6th. Still nothing arrived. I sent one more follow-up in March to let them know I was still waiting. Still no response, and now it's June.
What started as a minor mistake could have easily been resolved with a simple gesture of goodwill. Instead, I was met with repeated delays and ultimately, silence. It's disappointing that they missed the opportunity to make things right after showing initial accountability. Customer service shouldn't just be about saying the right things, it's about following through.
Atmosphere: 1
Service: 1
Cathy Curry
The fries were a little too salty/coated in the cajun stuff this time, but the burgers are good.
Atmosphere: 4
Food: 4
Service: 5
Keith Morrow
Amazing food, very clean, and amazing staff. Even gave me a little more fries than the extra they already place in the brown bag. Thxs!
Atmosphere: 5
Food: 5
Service: 5
Sara Correll
Yum yum yum! We love Five Guys as a whole. When traveling to visit a friend, I stopped in here to pick up a mobile order and the staff was super friendly. They communicated the order progress clearly and our food was fresh and hot. Glad to see consistency between franchises and states.
Food: 5
Service: 5
Jesus Martinez
4/13/25. 3:30pm, order #82 order ID: AACGBMVWACBZ You forgot the patties on the first burger.
Atmosphere: 3
Food: 2
Service: 3
Nova
I went to five guys for dinner because I love there fries and they were extreamly undercooked
Atmosphere: 5
Food: 1
Service: 5
Catherine Braxton
Our family decided to take the night off so we went to Five Guys in Bellevue for some burgers. The food was great. I didn't realize they use fresh (never frozen) beef patties. I could barely fit it in my mouth it was so big (and delicious). Also the fresh-cut fries tasted homemade (not processed) with the perfect amount of seasoning. The gal who took my order was super polite and friendly.
Recommended dishes: Their Cheeseburger
Matthew Herdzik
The audacity to ask for a tip after charging me over $20 for a meal is unforgivable.
I was in there while there were some employees in training. I was extremely impressed by the managers training. Management is setting their people up for success. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Della Wilcox
Over $100 for stone cold burgers that say it on the counter for over ten minutes because the staff couldn't figure out the toppings. Not one of the 7 burgers I ordered was even remotely warm. It was not busy there were two people ahead of me. They cool the burgers then slap them out on foil to sit and go cold. I'm pretty sure there's a food prep violation going on here.
Atmosphere: 1
Food: 1
Service: 1
Ricky Christensen
Disappointed in this location
Atmosphere: 2
Food: 2
Service: 2
Kaden Werner
horrible service food was crap Vladamir at the front was completely rude and looked like he didn't want to be there i will for sure not returning to 5 guys.
Ordered baco. Cheese burger did not get the bacon
Atmosphere: 3
Food: 2
Service: 2
Mistakenly ordered at this restaurant via UberEats not realizing it wasn’t in the correct city, cancelled the order when I noticed the pickup up location was wrong on the top of the UberEats app in a few seconds. According to UberEats it depends on the restaurant for this policy. I got charged for the entire order even though I didn’t receive anything and they 99% likelihood weren’t even able to place a party on the grill in the amount of time I cancelled the order. Bad policy. Photo is of the food I received for my hard earned money.
Service: 1
Back in October 2024, I ordered burgers to-go from this location. When I got home, I discovered a long piece of hair in one of the burgers. This was an unfortunate and off-putting experience, especially since I had never had issues here before.
I reached out to the store via email and was initially pleased with their response. They acknowledged the issue and offered to send me a compensation card so I could give them another chance. I provided my mailing address and they confirmed it would be sent shortly.
However, months went by and I never received anything. I followed up in November, and they responded saying they'd look into it. In January, I reached out again and was told the cards had been resent on January 6th. Still nothing arrived. I sent one more follow-up in March to let them know I was still waiting. Still no response, and now it's June.
What started as a minor mistake could have easily been resolved with a simple gesture of goodwill. Instead, I was met with repeated delays and ultimately, silence. It's disappointing that they missed the opportunity to make things right after showing initial accountability. Customer service shouldn't just be about saying the right things, it's about following through.
Atmosphere: 1
Service: 1
The fries were a little too salty/coated in the cajun stuff this time, but the burgers are good.
Atmosphere: 4
Food: 4
Service: 5
Amazing food, very clean, and amazing staff. Even gave me a little more fries than the extra they already place in the brown bag. Thxs!
Atmosphere: 5
Food: 5
Service: 5
Yum yum yum! We love Five Guys as a whole. When traveling to visit a friend, I stopped in here to pick up a mobile order and the staff was super friendly. They communicated the order progress clearly and our food was fresh and hot. Glad to see consistency between franchises and states.
Food: 5
Service: 5
4/13/25. 3:30pm, order #82
order ID: AACGBMVWACBZ
You forgot the patties on the first burger.
Atmosphere: 3
Food: 2
Service: 3
I went to five guys for dinner because I love there fries and they were extreamly undercooked
Atmosphere: 5
Food: 1
Service: 5
Our family decided to take the night off so we went to Five Guys in Bellevue for some burgers. The food was great. I didn't realize they use fresh (never frozen) beef patties. I could barely fit it in my mouth it was so big (and delicious). Also the fresh-cut fries tasted homemade (not processed) with the perfect amount of seasoning. The gal who took my order was super polite and friendly.
Recommended dishes: Their Cheeseburger
The audacity to ask for a tip after charging me over $20 for a meal is unforgivable.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was in there while there were some employees in training. I was extremely impressed by the managers training. Management is setting their people up for success. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
Over $100 for stone cold burgers that say it on the counter for over ten minutes because the staff couldn't figure out the toppings. Not one of the 7 burgers I ordered was even remotely warm. It was not busy there were two people ahead of me. They cool the burgers then slap them out on foil to sit and go cold. I'm pretty sure there's a food prep violation going on here.
Atmosphere: 1
Food: 1
Service: 1
Disappointed in this location
Atmosphere: 2
Food: 2
Service: 2
horrible service food was crap Vladamir at the front was completely rude and looked like he didn't want to be there i will for sure not returning to 5 guys.
Atmosphere: 1
Food: 1
Service: 1
Gray hamburgers
Atmosphere: 5
Food: 5
Service: 5
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