MILITARY DISCOUNT ISSUE. Review the multiple manager complaints for months, yet they are still there!? Was told rudely on several visits "this time but not next time" for a Military discount, as a caregiver picking up for an elderly disabled veteran! Rude disrespect response reasons "it has to be your ID and they have to be present, we've had issues.." The photo shows him as elderly. I'm not dragging an elderly disabled man in and out of a house, car, in the cold, etc for his 10-20% discount he's due. This is a military town. If a wife, child, significant other, caregiver, has a military ID, its usually a Father, husband, family member or caregiver. We have a high aging population in this area, retired and active military presence. What ridiculous issues? The location is near an Air Force base! That is a rude vibe and the chicken is becoming overcooked near burnt condition! We have been going less and less to this location because of this. On the rare occasion, if an elderly disabled veteran wants KFC for a meal, you get the elderly disabled veteran KFC for a meal! Don't be disrespectful about it. The cashier couldn't even apply the discount, she had to get the manager. I could tell she was trying to be kind but sensed what was coming too. This place, this strip of restaurants on this street is going downhill. Even the parking lot is messed up. I tried to contact corporate and even their website wouldn't go through well. Not an enjoyable experience no matter how many different sauces, sales, dishes they promote. If the manager isn't maintaining quality, good service, and overall atmosphere... they themselves are exhibiting an image on how they get treated. Avoiding this place until there is significant improvements. I don't want my elderly veteran father feeling the lingering vibe or getting ill unnecessarily.
Atmosphere: 2
Food: 2
Service: 2
SadBoi Tyler
Placed an online order for pickup. Upon arriving I was given my order only to get home and realize that part of my order was missing, and other parts had been substituted without my knowledge. I then returned to correct these issues where I was given the most bare bones correction for the mistake. The store was out of stock of what I had ordered and instead of just telling me when I arrived they assumed I’d be okay without it. Poor experience here today that could have been avoided very easily by alerting me to the lack of stock when I arrived to pick up.
Atmosphere: 1
Food: 1
Service: 1
Antonio Pollitt
I had to wait 30mins for my order food was cold manager was rude will not order from this location in the future.
Atmosphere: 1
Food: 2
Service: 1
Dorothy Shonka
Super GREASY!!!!! doesn't taste like it did back in the day. French fries were fried to long. So so disappointing, KFC chicken use to be the best, no longer!!!!
Atmosphere: 3
Food: 1
Service: 5
Kathy W.
Chicken seemed to have been very old. Ordered crispy, not the crispy expected. Fries were not edible, dried out. My cost was over $100. Outrageous for the non quality. I'm unable to understand why the owners still have the franchise.
Jamie Paradise
It was terrible. The chicken wasn't thoroughly cooked and the skin wasn't a golden color it was like a red brown it wasn't crispy either. When I ate a piece I was coughing like crazy it felt like my throat was on fire and closing up. We had to throw away the whole bucket cause it was just that bad.
Atmosphere: 1
Food: 1
Service: 1
James Kodat
Hands down the worst chicken from KFC Ive ever had. The first pic is what I got and the second is from Plattsmouth…they regularly change the cooking oil and it makes a huge difference in taste, moistness, and tenderness. Both the original recipe bucket and tenders we got from here were inedible.
Atmosphere: 2
Food: 1
Service: 2
Angie Cruz
Food was hot but old, maybe just microwaved it. Gross! It smelled weird when they handed it to us but we drove home or I would have got my $ back.
Atmosphere: 1
Food: 1
Service: 1
8MenBrother
It was terrible. The chicken wasn't thoroughly cooked and the skin wasn't a golden color it was like a red brown it wasn't crispy either. When I ate a piece I was coughing like crazy it felt like my throat was on fire and closing up. We had to throw away the whole bucket cause it was just that bad.
Atmosphere: 1
Food: 1
Service: 1
Michelle Bridger
They only run drive through and have the lobby always closed down. When u try and order on line it doesn't give you option and when you try and tell them they get real nasty and don't want to help. If I wasn't tried I would have drove to omaha.
Don’t know how to follow instructions such as “no gravy”.
Food: 1
Miguel Aguirre
This place needs new management. Very offensive customer service and careless product delivery.
Atmosphere: 1
Food: 1
Service: 1
doug goldstein
2 people working and got my 30 peace right out ...older blind lady better than 7 churches workers
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Extra Crispy Chicken, Gravy
Jessa Aguirre
The manager that works here is extremely rude. I could not hear through the drive through speaker because it is muffled and has been for the past year. I started to order and she snapped at stating "I SAID IM not ready to take your order". After she was ready. I then ordered a 20 piece meal that I had a coupon for. I asked for no wings knowing that they put five in a 20 piece bucket. I have no preference on what else would replace those five. Just no wings. She said that they will not do any substitutions. I asked if I can pay extra for no wings and she said she will not do that either. They lost a $40 order because of five wings. She said that if she allowed me to not add the wings to my bucket it would throw her entire night off. I don't understand the customer service at this establishment as this has been the second time I've had a poor experience with them and will not go back!
MILITARY DISCOUNT ISSUE. Review the multiple manager complaints for months, yet they are still there!? Was told rudely on several visits "this time but not next time" for a Military discount, as a caregiver picking up for an elderly disabled veteran! Rude disrespect response reasons "it has to be your ID and they have to be present, we've had issues.." The photo shows him as elderly. I'm not dragging an elderly disabled man in and out of a house, car, in the cold, etc for his 10-20% discount he's due. This is a military town. If a wife, child, significant other, caregiver, has a military ID, its usually a Father, husband, family member or caregiver. We have a high aging population in this area, retired and active military presence. What ridiculous issues? The location is near an Air Force base! That is a rude vibe and the chicken is becoming overcooked near burnt condition! We have been going less and less to this location because of this. On the rare occasion, if an elderly disabled veteran wants KFC for a meal, you get the elderly disabled veteran KFC for a meal! Don't be disrespectful about it. The cashier couldn't even apply the discount, she had to get the manager. I could tell she was trying to be kind but sensed what was coming too. This place, this strip of restaurants on this street is going downhill. Even the parking lot is messed up. I tried to contact corporate and even their website wouldn't go through well. Not an enjoyable experience no matter how many different sauces, sales, dishes they promote. If the manager isn't maintaining quality, good service, and overall atmosphere... they themselves are exhibiting an image on how they get treated. Avoiding this place until there is significant improvements. I don't want my elderly veteran father feeling the lingering vibe or getting ill unnecessarily.
Atmosphere: 2
Food: 2
Service: 2
Placed an online order for pickup. Upon arriving I was given my order only to get home and realize that part of my order was missing, and other parts had been substituted without my knowledge. I then returned to correct these issues where I was given the most bare bones correction for the mistake. The store was out of stock of what I had ordered and instead of just telling me when I arrived they assumed I’d be okay without it. Poor experience here today that could have been avoided very easily by alerting me to the lack of stock when I arrived to pick up.
Atmosphere: 1
Food: 1
Service: 1
I had to wait 30mins for my order food was cold manager was rude will not order from this location in the future.
Atmosphere: 1
Food: 2
Service: 1
Super GREASY!!!!! doesn't taste like it did back in the day. French fries were fried to long. So so disappointing, KFC chicken use to be the best, no longer!!!!
Atmosphere: 3
Food: 1
Service: 5
Chicken seemed to have been very old. Ordered crispy, not the crispy expected. Fries were not edible, dried out. My cost was over $100. Outrageous for the non quality. I'm unable to understand why the owners still have the franchise.
It was terrible. The chicken wasn't thoroughly cooked and the skin wasn't a golden color it was like a red brown it wasn't crispy either. When I ate a piece I was coughing like crazy it felt like my throat was on fire and closing up. We had to throw away the whole bucket cause it was just that bad.
Atmosphere: 1
Food: 1
Service: 1
Hands down the worst chicken from KFC Ive ever had. The first pic is what I got and the second is from Plattsmouth…they regularly change the cooking oil and it makes a huge difference in taste, moistness, and tenderness. Both the original recipe bucket and tenders we got from here were inedible.
Atmosphere: 2
Food: 1
Service: 2
Food was hot but old, maybe just microwaved it. Gross! It smelled weird when they handed it to us but we drove home or I would have got my $ back.
Atmosphere: 1
Food: 1
Service: 1
It was terrible. The chicken wasn't thoroughly cooked and the skin wasn't a golden color it was like a red brown it wasn't crispy either. When I ate a piece I was coughing like crazy it felt like my throat was on fire and closing up. We had to throw away the whole bucket cause it was just that bad.
Atmosphere: 1
Food: 1
Service: 1
They only run drive through and have the lobby always closed down. When u try and order on line it doesn't give you option and when you try and tell them they get real nasty and don't want to help. If I wasn't tried I would have drove to omaha.
Restaurantji Recommends
Don’t know how to follow instructions such as “no gravy”.
Food: 1
This place needs new management. Very offensive customer service and careless product delivery.
Atmosphere: 1
Food: 1
Service: 1
2 people working and got my 30 peace right out ...older blind lady better than 7 churches workers
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Extra Crispy Chicken, Gravy
The manager that works here is extremely rude. I could not hear through the drive through speaker because it is muffled and has been for the past year. I started to order and she snapped at stating "I SAID IM not ready to take your order". After she was ready. I then ordered a 20 piece meal that I had a coupon for. I asked for no wings knowing that they put five in a 20 piece bucket. I have no preference on what else would replace those five. Just no wings. She said that they will not do any substitutions. I asked if I can pay extra for no wings and she said she will not do that either. They lost a $40 order because of five wings. She said that if she allowed me to not add the wings to my bucket it would throw her entire night off. I don't understand the customer service at this establishment as this has been the second time I've had a poor experience with them and will not go back!
Atmosphere: 1
Food: 2
Service: 1
I'm not picky but that food was
Atmosphere: 2
Food: 1
Service: 4
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