Be careful and be sure to ask for your receipt! I knew something felt off with the price so I asked for the receipt. Mind you, this was the first time getting this drink. She shuffled around for a while and gave it to me. It was not what I ordered. I order a small blended caramelicious and it listed a large strawberry drink with add protein. She said oh you have to add the numbers so that’s why. Whatever that meant. She took back the receipt she had given me, then the two coworkers shared a look. She fixed it and said sorry for the inconvenience. At the time of order there was no car in front or back of me. So no, this was not a mix up. A car did pull up as I was handed my drink. This was very suspicious rude behavior. After she took my card the first time she commented on how pretty my ring was. When she first did this I thought she was being nice. I now understand that this was a distraction. Scooter’s I’m very disappointed.
Jessa Aguirre
My coffee was filled to the top with ice after six sips it was gone.
Mayra Sanchez
Scooters offers as part of rewards to get a free drink after so many drinks purchased, which is a great give back to the customers, but what is the point of that if when we are getting our free drink, that we have earned, we don’t get the same quality of service? I ordered a Warm Salted Carmel Latte and the coffee inside of my cup was cold! Because it was free? So Just because I am trying to cash out my reward, that I have earned, I get poor service and cold coffee. Please tell me again what is the point of the rewards program? To give out to people left over coffee?
Aubrey Hug
All of my drinks are always made correctly at this location. The staff offers a smile at the window.
Atmosphere: 5
Service: 5
Aster R
I moved away, but not before I stopped here one last time. By far my favorite chain coffee shop, they're always so nice and my order was always correct and out the window fast. Please bring more Scooter's to the rest of the midwest!
Vegetarian options: Some veg options but check for gelatine.
Atmosphere: 5
Food: 5
Service: 5
Willis Renshaw
Thank you for offering veterans a medium drink
Food: 5
Service: 5
Thomas Connole
Third time this has happened exclusively at this location, I guess at this point it's my fault for coming back. You really need to train your employees how to use the nitro machine, every time I've gotten it at this location it's just 50% froth. I'm not spending $7 on a drink for it to be half full. I understand that nitro will take up some space, but this location figured out how to use all the space.
Atmosphere: 5
Food: 1
Service: 3
Paul Denny
It's really great coffee at a great price. It's pretty fast as well. Use their app.
Atmosphere: 4
Food: 5
Service: 4
Anonymous Reviews
This is my favorite scooters to go to due to one outstanding employee. Wish I knew their name but they are always so nice to me. They always have conversations with me and make me feel happy rather than just giving me my drink and saying “have a nice day.” This employee always writes nice things on my cup. They call me Barbie after we discussed the Barbie movie. It’s funny and makes me feel like I have a friend at scooters. So if you know who I’m talking about or if the employee I’m mentioning sees this. You know who you are. Thank you for making my mornings. This employee deserves a raise!!!! It’s employees like this that keep a place functioning. :))))
Atmosphere: 5
Food: 5
Service: 5
Zac Schelm
It's nice to enjoy a treat every now and again. Until I visited this particular scooters. The order was wrong and I was also charged for an ice water. They made me pay for an ice water and wouldn't even give me a cup size larger than a small. Wow starbucks all the way from now on what a greedy little shack with zero customer happiness in practice. Person taking the order was so focused on upselling bottled water and arguing the rest of my particular order was incorrect. Over the years I've Never had this experience from a scooters till I visited this location.
Someone wasn't listening when we ordered 2 extra hot, extra shot, half the syrup for their pepperment mocha drink. We got one barely hot and one cold and way to sweet and barely enough peppermint . This was our very 1st visit and got horrible service. Not going
Service: 1
Kelly Terrell Hunter
Best vanilla Chai latte yet! Awesome job Scooter's! ?
Atmosphere: 5
Food: 5
Service: 5
Julie Johnson
I came through drive thru yesterday morning, today and order sugar cookie Latte, Praline Caramelicious both was hot and was nasty and did not have any of the flavors in my coffee. The supervisor was rude and paid 6.21 cents for both of these coffee and did not taste good at all. I want my refund on both of these days that I spent my money. I called three or four time and they will not answer the phone.Thank you Julie.
Be careful and be sure to ask for your receipt! I knew something felt off with the price so I asked for the receipt. Mind you, this was the first time getting this drink. She shuffled around for a while and gave it to me. It was not what I ordered. I order a small blended caramelicious and it listed a large strawberry drink with add protein. She said oh you have to add the numbers so that’s why. Whatever that meant. She took back the receipt she had given me, then the two coworkers shared a look. She fixed it and said sorry for the inconvenience. At the time of order there was no car in front or back of me. So no, this was not a mix up. A car did pull up as I was handed my drink. This was very suspicious rude behavior. After she took my card the first time she commented on how pretty my ring was. When she first did this I thought she was being nice. I now understand that this was a distraction. Scooter’s I’m very disappointed.
My coffee was filled to the top with ice after six sips it was gone.
Scooters offers as part of rewards to get a free drink after so many drinks purchased, which is a great give back to the customers, but what is the point of that if when we are getting our free drink, that we have earned, we don’t get the same quality of service? I ordered a Warm Salted Carmel Latte and the coffee inside of my cup was cold! Because it was free? So Just because I am trying to cash out my reward, that I have earned, I get poor service and cold coffee. Please tell me again what is the point of the rewards program? To give out to people left over coffee?
All of my drinks are always made correctly at this location. The staff offers a smile at the window.
Atmosphere: 5
Service: 5
I moved away, but not before I stopped here one last time. By far my favorite chain coffee shop, they're always so nice and my order was always correct and out the window fast. Please bring more Scooter's to the rest of the midwest!
Vegetarian options: Some veg options but check for gelatine.
Atmosphere: 5
Food: 5
Service: 5
Thank you for offering veterans a medium drink
Food: 5
Service: 5
Third time this has happened exclusively at this location, I guess at this point it's my fault for coming back. You really need to train your employees how to use the nitro machine, every time I've gotten it at this location it's just 50% froth. I'm not spending $7 on a drink for it to be half full. I understand that nitro will take up some space, but this location figured out how to use all the space.
Atmosphere: 5
Food: 1
Service: 3
It's really great coffee at a great price. It's pretty fast as well. Use their app.
Atmosphere: 4
Food: 5
Service: 4
This is my favorite scooters to go to due to one outstanding employee. Wish I knew their name but they are always so nice to me. They always have conversations with me and make me feel happy rather than just giving me my drink and saying “have a nice day.” This employee always writes nice things on my cup. They call me Barbie after we discussed the Barbie movie. It’s funny and makes me feel like I have a friend at scooters. So if you know who I’m talking about or if the employee I’m mentioning sees this. You know who you are. Thank you for making my mornings. This employee deserves a raise!!!! It’s employees like this that keep a place functioning. :))))
Atmosphere: 5
Food: 5
Service: 5
It's nice to enjoy a treat every now and again. Until I visited this particular scooters. The order was wrong and I was also charged for an ice water. They made me pay for an ice water and wouldn't even give me a cup size larger than a small. Wow starbucks all the way from now on what a greedy little shack with zero customer happiness in practice. Person taking the order was so focused on upselling bottled water and arguing the rest of my particular order was incorrect. Over the years I've Never had this experience from a scooters till I visited this location.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Pricey coffee. Trendy.
Atmosphere: 3
Food: 3
Service: 4
Someone wasn't listening when we ordered 2 extra hot, extra shot, half the syrup for their pepperment mocha drink. We got one barely hot and one cold and way to sweet and barely enough peppermint . This was our very 1st visit and got horrible service. Not going
Service: 1
Best vanilla Chai latte yet! Awesome job Scooter's! ?
Atmosphere: 5
Food: 5
Service: 5
I came through drive thru yesterday morning, today and order sugar cookie Latte, Praline Caramelicious both was hot and was nasty and did not have any of the flavors in my coffee. The supervisor was rude and paid 6.21 cents for both of these coffee and did not taste good at all. I want my refund on both of these days that I spent my money. I called three or four time and they will not answer the phone.Thank you Julie.
Atmosphere: 1
Food: 1
Service: 1
First time getting Scooters, very good! :
Atmosphere: 5
Food: 5
Service: 5
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