Went through during work lunch. Took 6 minutes to get food when there was nobody ahead of me.
Got my burger, had no bacon, went in, they remade sandwich.
They didn't ask if anything was special so I assumed they would reprint the receie0t or look back at the system but did not, so they made the sandwich wrong again. When I went back inside the second time the heavier lady at the counter was talking to me and treating me like I was the problem.
If you mess up an order, it happens, no big deal.
You should prioritize fixing that mistake before serving two more customers in the lobby and 1 in the drive through that way by the time you fix your mistake the rest of my food isnt cold.
When you then proceed to not even check the item and how it was requested on the original ticket so you just remake the base sandwich and just add the bacon it was supposed to have, making the sandwich wrong again.
I don't have a ton of patience for that.
No sorry, no real accountability. Very low quality service around the board.
Taller young guy working the window was great though.
Atmosphere: 3
Food: 3
Service: 1
R Pacheco
Ice cream melted
Atmosphere: 5
Food: 2
Service: 5
Tayler Robinson
I came almost a month ago with my family. Not only were they out of ice cream but the drinks were horrible. My daughter gets a kids sized lemonade and both me and my husband got large root beers. Not only did the lemonade taste like tart water, the root beers tasted of mold. I took two sips just to confirm but the husband didn't listen and drank both. He's been dealing with colitis for the past few weeks and it started with the sodas. Please clean the soda spickets better. We won't be coming back.
Had such high hopes as the A&W in omaha on 84th street closed. Service was amazing as the workers gushed over our pups and offered pup cups and the workers were super friendly but please get the pop machine cleaned properly.
Atmosphere: 1
Food: 1
Service: 5
Justin Forsberg
Ordered a double mushroom melt and a fish sandwich from the drive through. Even being the only people in line sat in line for 15 mins and the food was luke warm at best. My mushroom melt had maybe 2 tiny mushroom slices on it and no ketchup or anything. Couple this with the fact there was no ice cream I cannoy recommend this place
Atmosphere: 1
Food: 1
Service: 1
Marianne Holmes
Thought we would try A& W in spite of poor reviews because we wanted root beer floats. They were out of ice cream, French fries and chicken! Unbelievable. I ordered 2 coney dogs for $5 Tuesday special but when I asked it to be a meal I was charged over $11 for the onion rings ( $1.30 up charge) and the small drink- no root beer float because they were out of ice cream. When I opened my coney dogs there was no onions on them! A coney dog does not exist without the onions! When I asked for onions, guess what, they were out. When you’re out of French fries and all you have left are sides that have up charges that’s a racket. The onion rings were also way overcooked and hardly edible. Don’t go there until they get new management.
Atmosphere: 3
Food: 1
Service: 3
Alberto Rafael Gonzalez
I loved
Atmosphere: 5
Food: 5
Service: 5
The Revenant Rising
David was great! Best customer service I've seen in years
Atmosphere: 5
Food: 5
Service: 5
Kason Roessler
David was awsome give him more $$$ please he deservse it!!!
Philip Demson
It was great to see an A&W still in Nebraska. They shut down the Omaha location so we had to stop and it didn't disappoint. I hope it stays open, worth the 30 minute drive
Just a tip: don't speak to customers about things you know nothing about. And don't pronounce customers names in ways you think is funny.
Shawn Karr
Had to wait for an hour in the drive-thru. When I got my food it was cold
Atmosphere: 2
Food: 2
Service: 1
Hannah
Dietary restrictions: The manager Carmen was awesome when I told her im dieting and wanted a triple papa burger with no bun. She delivered such fantastic customer service and was very nice to my 2 year old.
Kid-friendliness: 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Root Beer and Cheese Curds, Triple Papa Burger and Fries
john koch
Way over priced cheeseburger abd served cold, better value at other fast food restaurants. Draft rootbeer was flat and warm. Fries were hot and taste very good.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Root Beer and Cheese Curds
Noah Von Dauber
Meh food. This was my first time eating A&W in the United States, and the food here is way worse than it is at A&Ws up in Canada. The chicken tenders especially. To top it all off, my cheese curds were burnt, and we couldn't get the cashier to come to the counter for the first few minutes we were standing there. (I guess she was hiding in the back??)
Went through during work lunch. Took 6 minutes to get food when there was nobody ahead of me.
Got my burger, had no bacon, went in, they remade sandwich.
They didn't ask if anything was special so I assumed they would reprint the receie0t or look back at the system but did not, so they made the sandwich wrong again. When I went back inside the second time the heavier lady at the counter was talking to me and treating me like I was the problem.
If you mess up an order, it happens, no big deal.
You should prioritize fixing that mistake before serving two more customers in the lobby and 1 in the drive through that way by the time you fix your mistake the rest of my food isnt cold.
When you then proceed to not even check the item and how it was requested on the original ticket so you just remake the base sandwich and just add the bacon it was supposed to have, making the sandwich wrong again.
I don't have a ton of patience for that.
No sorry, no real accountability. Very low quality service around the board.
Taller young guy working the window was great though.
Atmosphere: 3
Food: 3
Service: 1
Ice cream melted
Atmosphere: 5
Food: 2
Service: 5
I came almost a month ago with my family. Not only were they out of ice cream but the drinks were horrible. My daughter gets a kids sized lemonade and both me and my husband got large root beers. Not only did the lemonade taste like tart water, the root beers tasted of mold. I took two sips just to confirm but the husband didn't listen and drank both. He's been dealing with colitis for the past few weeks and it started with the sodas. Please clean the soda spickets better. We won't be coming back.
Had such high hopes as the A&W in omaha on 84th street closed. Service was amazing as the workers gushed over our pups and offered pup cups and the workers were super friendly but please get the pop machine cleaned properly.
Atmosphere: 1
Food: 1
Service: 5
Ordered a double mushroom melt and a fish sandwich from the drive through. Even being the only people in line sat in line for 15 mins and the food was luke warm at best. My mushroom melt had maybe 2 tiny mushroom slices on it and no ketchup or anything. Couple this with the fact there was no ice cream I cannoy recommend this place
Atmosphere: 1
Food: 1
Service: 1
Thought we would try A& W in spite of poor reviews because we wanted root beer floats. They were out of ice cream, French fries and chicken! Unbelievable. I ordered 2 coney dogs for $5 Tuesday special but when I asked it to be a meal I was charged over $11 for the onion rings ( $1.30 up charge) and the small drink- no root beer float because they were out of ice cream. When I opened my coney dogs there was no onions on them! A coney dog does not exist without the onions! When I asked for onions, guess what, they were out. When you’re out of French fries and all you have left are sides that have up charges that’s a racket. The onion rings were also way overcooked and hardly edible. Don’t go there until they get new management.
Atmosphere: 3
Food: 1
Service: 3
I loved
Atmosphere: 5
Food: 5
Service: 5
David was great! Best customer service I've seen in years
Atmosphere: 5
Food: 5
Service: 5
David was awsome give him more $$$ please he deservse it!!!
It was great to see an A&W still in Nebraska. They shut down the Omaha location so we had to stop and it didn't disappoint. I hope it stays open, worth the 30 minute drive
Can’t go wrong with A&W, nice staff was plus to
Restaurantji Recommends
Just a tip: don't speak to customers about things you know nothing about. And don't pronounce customers names in ways you think is funny.
Had to wait for an hour in the drive-thru. When I got my food it was cold
Atmosphere: 2
Food: 2
Service: 1
Dietary restrictions: The manager Carmen was awesome when I told her im dieting and wanted a triple papa burger with no bun. She delivered such fantastic customer service and was very nice to my 2 year old.
Kid-friendliness: 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Root Beer and Cheese Curds, Triple Papa Burger and Fries
Way over priced cheeseburger abd served cold, better value at other fast food restaurants. Draft rootbeer was flat and warm. Fries were hot and taste very good.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Root Beer and Cheese Curds
Meh food. This was my first time eating A&W in the United States, and the food here is way worse than it is at A&Ws up in Canada. The chicken tenders especially. To top it all off, my cheese curds were burnt, and we couldn't get the cashier to come to the counter for the first few minutes we were standing there. (I guess she was hiding in the back??)
Atmosphere: 1
Food: 1
Service: 1
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