I love Sonic, and this was my first time visiting the Gretna location in over 10 years—but unfortunately it was the worst food experience I’ve ever had there.
When I arrived, I had to press the order button three separate times and wait over five minutes just to get someone to answer, even though there was only one other customer there. I finally placed my order: a double burger, no cheese, with mustard, pickles, and onions only.
After waiting, I received my food and the burger had cheese on it. I pressed the button again and, just like before, had to try multiple times and wait another five minutes before anyone responded. I explained the issue, and the employee said he knew what went wrong and that they would remake it.
When the replacement finally came out, it did have no cheese—but everything else was still wrong. Two times in a row they managed to make mistakes on a very simple order.
Unbelievable. I will never be returning to this location again.
Atmosphere: 2
Food: 3
Service: 1
KarenH
Great tasting chicken tenders and corn dog
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Popcorn Chicken, Chili Cheese Fries, Cheese Tots
Andrew Jones
I have gone here multiple times for ice cream and 1 out of 3 times they get my order right whether its a cherry or the cookie dough in my ice cream theres always 1 thing missing I tried to order in the mobile app because maybe they didnt hear me but once again something was missing
Atmosphere: 2
Food: 3
Service: 1
B.A. Beal
What an awesome experience very kind staff. They did put salt on my tater tots, but when I corrected it, they also gave me my daughter a sonic blast just really awesome people highly recommend Great food always fresh
Atmosphere: 5
Food: 5
Service: 5
Janet Berlin
Ordered two shakes, a chili cheese dog and onion rings to go...all yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog
Jade Vogel
Had the absolute worst experience at this location, I don't even know where to begin. Not only was the man taking my order incredibly rude (yelled at me, cut me off as I ordered, THREW MY CHANGE ON THE GROUND) BUT THEY ALSO MANAGED TO MESS UP MY ORDER COMPLETELY. asked for a plain cheeseburger, and I got everything on it. asked for a large dr. Pepper and got a medium. asked for a large tot, got a medium. I am so incredibly angry and disappointed that I was treated this way, and I was even so kind and understanding at first! never going here again.
Atmosphere: 1
Food: 1
Service: 1
Hannah-Marie Donnell
The dude working was super nice! His boss wouldn’t let me add pickles to my drink- which if you look this up it’s allowed & sonic representatives have encouraged the creativity of added things to drinks in multiple interviews.
B Chase
The wait was a little longer than we had anticipated. For the length of wait, we expected the food to be hot. It was not. The Coney Island QtrLb Hotdog was a real disappointment it should have been advertised as a footlong Chili dog. It was cold and sloppy. The Chicken Club was sub-par. My son likes the fries and the blue raspberry slushie ALOT. Overall, the staff did their best in serving and follow up ranch service. Not the level of food quality that I remember.
Tana-faye Elliott
Great food here and customer service the youngest know what they are doing
Ansley Burkett
Worst location when it comes to speed. They don’t care how long you wait. Waited over 20 minutes for just one single ice cream and there is only 2 customers.
Got 4 items at $21.35. A RT44 Sweet Tea that tasted like chemicals. Undercooked Crinkle Fries that were cold and hard enough I couldn't finish eating them. My Mozzarella Sticks were lukewarm when I received them, having only 5 instead of the 6 I paid for. The Jumbo Popcorn Chicken was the only good thing about the meal, except they forgot all the sauces as well.
Very little of the food was in an edible state after I got home, even though the condition above was from what I noticed while leaving the parking lot.
I am very disappointed in my service as well as the young man had quite an attitude when taking my money. He seemed quite displeased that I order a meal after 9:00pm.
Food: 2
Service: 1
Randy Leber
About all I can eat here is popcorn chicken.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Popcorn Chicken
Dana Barton
I spent almost 9 bucks on 2 route 44 diet strawberry limeade’s. Got home and I had water with strawberries and limes… so mad! Tried to call the number and it said the mailbox doesn’t have enough room to leave a message…. I would drive back but I live 15 minutes away. So that would be 45 minutes, 9 bucks plus gas.
I love Sonic, and this was my first time visiting the Gretna location in over 10 years—but unfortunately it was the worst food experience I’ve ever had there.
When I arrived, I had to press the order button three separate times and wait over five minutes just to get someone to answer, even though there was only one other customer there. I finally placed my order: a double burger, no cheese, with mustard, pickles, and onions only.
After waiting, I received my food and the burger had cheese on it. I pressed the button again and, just like before, had to try multiple times and wait another five minutes before anyone responded. I explained the issue, and the employee said he knew what went wrong and that they would remake it.
When the replacement finally came out, it did have no cheese—but everything else was still wrong. Two times in a row they managed to make mistakes on a very simple order.
Unbelievable. I will never be returning to this location again.
Atmosphere: 2
Food: 3
Service: 1
Great tasting chicken tenders and corn dog
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Popcorn Chicken, Chili Cheese Fries, Cheese Tots
I have gone here multiple times for ice cream and 1 out of 3 times they get my order right whether its a cherry or the cookie dough in my ice cream theres always 1 thing missing I tried to order in the mobile app because maybe they didnt hear me but once again something was missing
Atmosphere: 2
Food: 3
Service: 1
What an awesome experience very kind staff.
They did put salt on my tater tots, but when I corrected it, they also gave me my daughter a sonic blast just really awesome people highly recommend
Great food always fresh
Atmosphere: 5
Food: 5
Service: 5
Ordered two shakes, a chili cheese dog and onion rings to go...all yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog
Had the absolute worst experience at this location, I don't even know where to begin. Not only was the man taking my order incredibly rude (yelled at me, cut me off as I ordered, THREW MY CHANGE ON THE GROUND) BUT THEY ALSO MANAGED TO MESS UP MY ORDER COMPLETELY. asked for a plain cheeseburger, and I got everything on it. asked for a large dr. Pepper and got a medium. asked for a large tot, got a medium. I am so incredibly angry and disappointed that I was treated this way, and I was even so kind and understanding at first! never going here again.
Atmosphere: 1
Food: 1
Service: 1
The dude working was super nice! His boss wouldn’t let me add pickles to my drink- which if you look this up it’s allowed & sonic representatives have encouraged the creativity of added things to drinks in multiple interviews.
The wait was a little longer than we had anticipated. For the length of wait, we expected the food to be hot. It was not. The Coney Island QtrLb Hotdog was a real disappointment it should have been advertised as a footlong Chili dog. It was cold and sloppy. The Chicken Club was sub-par. My son likes the fries and the blue raspberry slushie ALOT. Overall, the staff did their best in serving and follow up ranch service. Not the level of food quality that I remember.
Great food here and customer service the youngest know what they are doing
Worst location when it comes to speed. They don’t care how long you wait. Waited over 20 minutes for just one single ice cream and there is only 2 customers.
Restaurantji Recommends
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog
Got 4 items at $21.35. A RT44 Sweet Tea that tasted like chemicals. Undercooked Crinkle Fries that were cold and hard enough I couldn't finish eating them. My Mozzarella Sticks were lukewarm when I received them, having only 5 instead of the 6 I paid for. The Jumbo Popcorn Chicken was the only good thing about the meal, except they forgot all the sauces as well.
Very little of the food was in an edible state after I got home, even though the condition above was from what I noticed while leaving the parking lot.
I am very disappointed in my service as well as the young man had quite an attitude when taking my money. He seemed quite displeased that I order a meal after 9:00pm.
Food: 2
Service: 1
About all I can eat here is popcorn chicken.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Popcorn Chicken
I spent almost 9 bucks on 2 route 44 diet strawberry limeade’s. Got home and I had water with strawberries and limes… so mad! Tried to call the number and it said the mailbox doesn’t have enough room to leave a message…. I would drive back but I live 15 minutes away. So that would be 45 minutes, 9 bucks plus gas.
Sugar free cherry limeade!
Atmosphere: 5
Food: 5
Service: 5
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