My son and I just left this Dunkin about an hour ago, and I’m still so mad about how the cashier treated us, so I decided to write a review.
We walked in and no one acknowledged us for several minutes. Not a big deal. They were helping people in the drive-thru, so we waited patiently. A few minutes later a girl came over to take our order. She just walked up and stood there - no hello or what can I get for you? Again, not a big deal. It just adds more emphasis to how poorly this girl treats customers. My 8 year old place an order for one chocolate donut. After I paid, she just stood there. So I kinda just stood there too, awkwardly waiting for our donut. She didn’t budge. The customer behind us was also waiting for the cashier to give us our donut. Anyway, we all just awkwardly stood there waiting for the cashier to move. And when she didn’t move or say anything I said, (and I promise I said this is the most polite and nonchalant way possible,) “can we get our donut?” She snapped at me and said, “I’m going to take her order first!” The other customer replied, oh I don’t even know what I want yet, so you can get their donut. Again, she rudely said, “I’m going to take her order first.” Again, the other customer said, “no really, I don’t know what I want yet. Please help them.” And I followed that up with, “that’s be great because we have an appointment right next door that we gotta get to.” Then the cashier rolled her eyes, turned around & mumbled under her breath “you just need to be patient.” I said, “Excuse me?” She rolled her eyes again at me and mumbled something as she turned around and mumbled something about patience. So I said something like, “Ma’am, I’ve already been standing here for a while to place my order. I even tried to order on the kiosk, but they didn’t have the donut my son wanted listed on the menu. But we have been standing here patiently waiting for some time already.” Then she said, “Well, make an appointment next time.” (I’m sorry, an appointment to get a donut???) At this point I just asked for her manager. She again, rolled her eyes at me and stormed off shouting, “(manager’s name) someone wants to talk to you!”
The manager was polite, courteous, and apologetic. No problem with her whatsoever. But this other girl was AWFUL! I worked fast food for 7 years and would’ve never even thought about talking to a customer like that. Not even a rude one.
Service: 1
GrtRzzrdOfOz
We have given this dunkin' donuts way too many chances as it's the only one close to home.And we will not give them another chance at this point every time we come here, something is wrong.Today was the first instance where we actually had nice people helping us which is why they got more than one star in that regard.But I asked for light , ice and my fiance asked for light ice.She got zero ice in her drink.Which alters the flavor and made it not taste as good as she would have liked, and when I asked for light ice, my entire cup was full of ice. The picture you were seeing is after most has melted and I gave her about half of my ice The worker also did not inform us that they were out of bacon and when she got charged for the bacon, there was nothing that they were willing to do.And they were like, well, there's a sign over here all the way in the corner that nobody said anything about tired of pain.Extra for lackluster don't go here if you value your money
Atmosphere: 3
Food: 1
Service: 1
TJ Favre
Worst donuts I have ever had in my life. Donuts tasted like they were 2 days old with how hard and old they were. By far the worst Dunkin experience I have ever had
Atmosphere: 1
Food: 1
Service: 2
Chris McGrew
Got a dozen chocolate glazed donuts. They were definitely stale and appeared to be a couple days old. Thought we would surprise the office with donuts today, turned out to be a very bad idea.
Food: 1
Brooke Ziebell
This Dunkin' can never get my order right. I only order a few simple items each time and they still can't get it right.
Atmosphere: 3
Food: 3
Service: 3
elroding74
Cashier was attentive and helpful. Food was fresh and coffee hot but too much half/half. Do you get a choice how much milk?? Dirt all over the floor in dining room, most tables were dirty. Too noisy, some guy in the back was yelling at the other employees. I would probably give it another chance. Employee started sweeping and cleaning within 15 mins my bad timing I guess. Yelling got louder. Sunday afternoon boredom I guess.
Atmosphere: 1
Food: 5
Service: 5
Tyson Konken
Terrible service. Not once, out of three visits, can they get a simple coffee, with cream and sugar on the side, correct. Done with this place!
Atmosphere: 3
Food: 2
Service: 1
Caleb Szynskie
Amazing store amazing food
Atmosphere: 5
Food: 5
Service: 5
Taylor Alan
All Dunkin’s are not equal Please contact for details if interested to hear about experience
Service: 1
Britney Sandhoefner
Best service, quick and the staff, they are my favorite!
The service was great and the food was better than expected for the price. I would recommend this location. Britney was very professional and responsive. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Yanel Flores G
Just A little sad they don't be having the original glazed Munchkin's
Atmosphere: 5
Food: 5
Service: 5
Ellington
Order a Bacon Egg and Cheese Bagel....... they ask to clarify "I'm sorry did you want a SAUSAGE Egg and Cheese bagel or a Bacon Egg and Cheese Bagel?" I clarify "no, BACON EGG AND CHEESE BAGEL" "Oh ok, got it"
Proceeds to be given a goddammit Sausage Egg and Cheese bagel..... how tf are you gonna still get it wrong AFTER CLARIFYING WITH THE CUSTOMER
Vineet Joshi
Good place to chill out with free WiFi, if you're not in a rush. Coffee and service were great. Seeing many negative reviews here, but I can say that my experience was good.
Atmosphere: 5
Food: 5
Service: 5
Bobbie Brodersen
9AM and the registers weren't open yet to accept cash, card only. The sandwich was burnt along with the hash rounds. Won't be back.
My son and I just left this Dunkin about an hour ago, and I’m still so mad about how the cashier treated us, so I decided to write a review.
We walked in and no one acknowledged us for several minutes. Not a big deal. They were helping people in the drive-thru, so we waited patiently. A few minutes later a girl came over to take our order. She just walked up and stood there - no hello or what can I get for you? Again, not a big deal. It just adds more emphasis to how poorly this girl treats customers. My 8 year old place an order for one chocolate donut. After I paid, she just stood there. So I kinda just stood there too, awkwardly waiting for our donut. She didn’t budge. The customer behind us was also waiting for the cashier to give us our donut. Anyway, we all just awkwardly stood there waiting for the cashier to move. And when she didn’t move or say anything I said, (and I promise I said this is the most polite and nonchalant way possible,) “can we get our donut?” She snapped at me and said, “I’m going to take her order first!” The other customer replied, oh I don’t even know what I want yet, so you can get their donut. Again, she rudely said, “I’m going to take her order first.” Again, the other customer said, “no really, I don’t know what I want yet. Please help them.” And I followed that up with, “that’s be great because we have an appointment right next door that we gotta get to.” Then the cashier rolled her eyes, turned around & mumbled under her breath “you just need to be patient.” I said, “Excuse me?” She rolled her eyes again at me and mumbled something as she turned around and mumbled something about patience. So I said something like, “Ma’am, I’ve already been standing here for a while to place my order. I even tried to order on the kiosk, but they didn’t have the donut my son wanted listed on the menu. But we have been standing here patiently waiting for some time already.” Then she said, “Well, make an appointment next time.” (I’m sorry, an appointment to get a donut???) At this point I just asked for her manager. She again, rolled her eyes at me and stormed off shouting, “(manager’s name) someone wants to talk to you!”
The manager was polite, courteous, and apologetic. No problem with her whatsoever. But this other girl was AWFUL! I worked fast food for 7 years and would’ve never even thought about talking to a customer like that. Not even a rude one.
Service: 1
We have given this dunkin' donuts way too many chances as it's the only one close to home.And we will not give them another chance at this point every time we come here, something is wrong.Today was the first instance where we actually had nice people helping us which is why they got more than one star in that regard.But I asked for light , ice and my fiance asked for light ice.She got zero ice in her drink.Which alters the flavor and made it not taste as good as she would have liked, and when I asked for light ice, my entire cup was full of ice. The picture you were seeing is after most has melted and I gave her about half of my ice
The worker also did not inform us that they were out of bacon and when she got charged for the bacon, there was nothing that they were willing to do.And they were like, well, there's a sign over here all the way in the corner that nobody said anything about tired of pain.Extra for lackluster don't go here if you value your money
Atmosphere: 3
Food: 1
Service: 1
Worst donuts I have ever had in my life. Donuts tasted like they were 2 days old with how hard and old they were. By far the worst Dunkin experience I have ever had
Atmosphere: 1
Food: 1
Service: 2
Got a dozen chocolate glazed donuts. They were definitely stale and appeared to be a couple days old. Thought we would surprise the office with donuts today, turned out to be a very bad idea.
Food: 1
This Dunkin' can never get my order right. I only order a few simple items each time and they still can't get it right.
Atmosphere: 3
Food: 3
Service: 3
Cashier was attentive and helpful.
Food was fresh and coffee hot but too much half/half. Do you get a choice how much milk??
Dirt all over the floor in dining room, most tables were dirty.
Too noisy, some guy in the back was yelling at the other employees.
I would probably give it another chance.
Employee started sweeping and cleaning within 15 mins my bad timing I guess.
Yelling got louder. Sunday afternoon boredom I guess.
Atmosphere: 1
Food: 5
Service: 5
Terrible service. Not once, out of three visits, can they get a simple coffee, with cream and sugar on the side, correct. Done with this place!
Atmosphere: 3
Food: 2
Service: 1
Amazing store amazing food
Atmosphere: 5
Food: 5
Service: 5
All Dunkin’s are not equal
Please contact for details if interested to hear about experience
Service: 1
Best service, quick and the staff, they are my favorite!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service was great and the food was better than expected for the price. I would recommend this location. Britney was very professional and responsive. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Just A little sad they don't be having the original glazed Munchkin's
Atmosphere: 5
Food: 5
Service: 5
Order a Bacon Egg and Cheese Bagel....... they ask to clarify "I'm sorry did you want a SAUSAGE Egg and Cheese bagel or a Bacon Egg and Cheese Bagel?"
I clarify "no, BACON EGG AND CHEESE BAGEL"
"Oh ok, got it"
Proceeds to be given a goddammit Sausage Egg and Cheese bagel..... how tf are you gonna still get it wrong AFTER CLARIFYING WITH THE CUSTOMER
Good place to chill out with free WiFi, if you're not in a rush. Coffee and service were great.
Seeing many negative reviews here, but I can say that my experience was good.
Atmosphere: 5
Food: 5
Service: 5
9AM and the registers weren't open yet to accept cash, card only. The sandwich was burnt along with the hash rounds. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Loading...