It was 9:28 PM we went in wanting some yummy subway, and we were waiting in the lobby for 10 minutes, we heard phone noise, and what seemed like smooches coming from the back and we were calling for assistance, after a while they came to the front and told us that their lobby was closed and that their oven/ toaster was off so our food needed to be eaten cold, and who likes a cold sandwich? I love the food but not the service very bad and im very sad that i didn't get to eat subway.
Atmosphere: 1
Food: 5
Service: 1
Jose Solis
13th location no Happy Gilmore cups as usual I walked out and didn't even bother to order anything
Alyson Elyse
How are you gonna turn off the toaster 40 minutes before close? Like, I can see maybe 10-15, even 20 minutes…but 40 minutes?? I just got off work and thought 9:20 was still early enough to order 1 toasted footlong since the store doesn’t close til 10 pm. I’d usually let this slide, but they messed up my mobile order last time, too. I get trying to get out of there as soon as you can, but how bout you just close at 9 if you’re gonna have everything shut down by then? I will be going to another location from now on- not in la vista, Papillion or ralston bc it seems they’re owned by the same franchise
Also- the way she put the napkins in the bag is the cherry on top
Literally just ‘meh’ haha
Angie Green
Best service I’ve seen!! Always makes my sandwich right!!
Amanda Telford
Alexis and her crew always makes the best sandwiches. 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Brandie Allen
My food is always made fresh with a friendly staff who makes it fast and easy for me every time I come in I definitely recommend this location!!!
Atmosphere: 5
Food: 5
Service: 5
Mackenzie Hannon
Just went there and was very disappointed 6/26 at 8:30. And mind you I visit this location quite often, I work across the parking lot. I got the elite chicken bacon ranch, it comes with double cheese. This is my standard order. They had the cover up I shouldn’t see them making my sandwich so I peaked around the corner and thete was two pinches of cheese, I said sorry but it says there’s double cheese on the sandwich and he responded rudely with well that’s how much goes on it so I asked for more and I’ll just pay extra and he proceeded to do one more pinch. I asked for double toasted and he said nope I can’t do that. Never had that response either because I get it that way every-time. I get that it’s just a sandwich but you don’t need to be rude to me when I’m asking simple things, things I ask for every-time I’m there, which I’ve had multiple of the managers help me and they have done the things I’ve asked. I don’t know who this guy was but he was honestly horrible. Everyone else at this location is great but he needs an attitude check
Atmosphere: 1
Food: 1
Service: 1
Joe Baxter
I have a health condition and had to use the bathroom. While I was in there, I could hear a female staff member saying rude things about me taking more than 5 minutes. She said things I don't think I can put in a Google review. Upon immediately walking out of the bathroom, the same staff member shouted at me in a sarcastic tone, telling me they could help whenever I'm ready at the other end. Even though she wasn't the employee who was taking my order, she kept staring at me. This made me feel more than uncomfortable, resulting in me just walking out. As I was getting in my car, I realized she followed me out and was standing in the doorway, still staring at me. I will not be returning to this subway for a very long time, if at all. I know finding workers that will stay is hard right now, but employing people with a lack of customer service skills and downright creepy attitudes is not a good business model.
Atmosphere: 1
Food: 1
Service: 1
Wendy Webb
First of all it's very disappointing that the owner of this franchise, which includes Papillion, Lavista, and Ralston does not participate in national deals and discounts.
Second the quality of the food is horrible. I ordered the new nachos and there was little to no cheese on them, almost no chicken even though I paid double, and no tomatoes that were supposed to be on them. I also paid for the mashed avocado and it was brown and disgusting.
Third, there is no place on the website to leave feedback.
Atmosphere: 1
Food: 1
Service: 1
Gino Vinci
It's just like making yourself the ultimate sub... Every ingredient to choose from for toppings, toasted if you want everything right there. Sub-chips-pop/lemonade-dessert. Highly recommend the meatball sub!
I visited on 1/8, I had a mobile order to pick up and it was not yet completed when I got there. The gentleman greeted me as I walked in and let me know he was working on it and would have it done asap. They were very busy and it was just him and 1 other coworker trying to manage the all the orders. They did a great job and were very kind and professional. I specifically come to this location because they almost always provide exceptional service!
Atmosphere: 5
Food: 5
Service: 5
Craig Rooker
Great crew so polite so professional so nice
Atmosphere: 5
Food: 5
Service: 5
Clay Seaman
Really disappointing there is a special and we have seven people with us that was going to get that deal and The owner of the franchise, which is Papillion, Lavista, and Ralston are not participating. I did see that there is a disclaimer For participating locations, never thought anything of it since it was advertised in our area and getting the ad
It was 9:28 PM we went in wanting some yummy subway, and we were waiting in the lobby for 10 minutes, we heard phone noise, and what seemed like smooches coming from the back and we were calling for assistance, after a while they came to the front and told us that their lobby was closed and that their oven/ toaster was off so our food needed to be eaten cold, and who likes a cold sandwich? I love the food but not the service very bad and im very sad that i didn't get to eat subway.
Atmosphere: 1
Food: 5
Service: 1
13th location no Happy Gilmore cups as usual I walked out and didn't even bother to order anything
How are you gonna turn off the toaster 40 minutes before close? Like, I can see maybe 10-15, even 20 minutes…but 40 minutes?? I just got off work and thought 9:20 was still early enough to order 1 toasted footlong since the store doesn’t close til 10 pm. I’d usually let this slide, but they messed up my mobile order last time, too. I get trying to get out of there as soon as you can, but how bout you just close at 9 if you’re gonna have everything shut down by then? I will be going to another location from now on- not in la vista, Papillion or ralston bc it seems they’re owned by the same franchise
Also- the way she put the napkins in the bag is the cherry on top
Literally just ‘meh’ haha
Best service I’ve seen!! Always makes my sandwich right!!
Alexis and her crew always makes the best sandwiches. 10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
My food is always made fresh with a friendly staff who makes it fast and easy for me every time I come in I definitely recommend this location!!!
Atmosphere: 5
Food: 5
Service: 5
Just went there and was very disappointed
6/26 at 8:30. And mind you I visit this location quite often, I work across the parking lot. I got the elite chicken bacon ranch, it comes with double cheese. This is my standard order. They had the cover up I shouldn’t see them making my sandwich so I peaked around the corner and thete was two pinches of cheese, I said sorry but it says there’s double cheese on the sandwich and he responded rudely with well that’s how much goes on it so I asked for more and I’ll just pay extra and he proceeded to do one more pinch. I asked for double toasted and he said nope I can’t do that.
Never had that response either because I get it that way every-time.
I get that it’s just a sandwich but you don’t need to be rude to me when I’m asking simple things, things I ask for every-time I’m there, which I’ve had multiple of the managers help me and they have done the things I’ve asked.
I don’t know who this guy was but he was honestly horrible.
Everyone else at this location is great but he needs an attitude check
Atmosphere: 1
Food: 1
Service: 1
I have a health condition and had to use the bathroom. While I was in there, I could hear a female staff member saying rude things about me taking more than 5 minutes. She said things I don't think I can put in a Google review. Upon immediately walking out of the bathroom, the same staff member shouted at me in a sarcastic tone, telling me they could help whenever I'm ready at the other end. Even though she wasn't the employee who was taking my order, she kept staring at me. This made me feel more than uncomfortable, resulting in me just walking out. As I was getting in my car, I realized she followed me out and was standing in the doorway, still staring at me. I will not be returning to this subway for a very long time, if at all. I know finding workers that will stay is hard right now, but employing people with a lack of customer service skills and downright creepy attitudes is not a good business model.
Atmosphere: 1
Food: 1
Service: 1
First of all it's very disappointing that the owner of this franchise, which includes Papillion, Lavista, and Ralston does not participate in national deals and discounts.
Second the quality of the food is horrible. I ordered the new nachos and there was little to no cheese on them, almost no chicken even though I paid double, and no tomatoes that were supposed to be on them. I also paid for the mashed avocado and it was brown and disgusting.
Third, there is no place on the website to leave feedback.
Atmosphere: 1
Food: 1
Service: 1
It's just like making yourself the ultimate sub...
Every ingredient to choose from for toppings, toasted if you want
everything right there. Sub-chips-pop/lemonade-dessert.
Highly recommend the meatball sub!
Restaurantji Recommends
Very pleasant, young man took care of my order.
Atmosphere: 5
Food: 4
Service: 5
I visited on 1/8, I had a mobile order to pick up and it was not yet completed when I got there. The gentleman greeted me as I walked in and let me know he was working on it and would have it done asap. They were very busy and it was just him and 1 other coworker trying to manage the all the orders. They did a great job and were very kind and professional. I specifically come to this location because they almost always provide exceptional service!
Atmosphere: 5
Food: 5
Service: 5
Great crew so polite so professional so nice
Atmosphere: 5
Food: 5
Service: 5
Really disappointing there is a special and we have seven people with us that was going to get that deal and The owner of the franchise, which is Papillion, Lavista, and Ralston are not participating. I did see that there is a disclaimer For participating locations, never thought anything of it since it was advertised in our area and getting the ad
Great service and great sandwiches as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
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