Ordered ranch with my cheese curds didn't get my Ranch I'll change the review when they gave me my
Atmosphere: 3
Food: 5
Service: 1
Troy Hobza
This is the SLOWEST god damn dairy queen in lincoln nebraska. Do not go here unless you have all night to sit in the drive thru and play with yourself bc this is the most horrid drive thru in town. I cant believe i actually gave it another chance and thought maybe they had improved but no. 20 plus minutes sitting in the drive thru thinking about life choices.
mai le
A month ago, I sent an email about this matter, but I haven’t received any response from the owner. I ordered a box of 6 pieces of chicken, 2 toasts, and French fries, but when I received the box, it only had 2 pieces of chicken, 2 toasts, and the fries. When my son went back to address the issue, the staff accused him of lying and only gave him 2 additional pieces of chicken. I cannot accept the staff calling my son a liar. We came to buy food, not to beg or cheat over 4 pieces of chicken. It’s not about the money; nobody gets richer over 4 pieces of chicken, so there’s no reason for us to lie about it. This kind of service is unacceptable, especially for such a big establishment. And I will never return to a place that disrespects its customers.
Allison Staples Bowden
I got the chicken strip basket six piece with onion rings. The chicken strips tasted old, they were not hot. Other than that everything went fine. The line for drive-thru went quickly.
Brynleigh Harney
I love it but I went to the bathroom and there was no toilet paper but its ok but the food is amazing 5 stars
Atmosphere: 5
Food: 5
Service: 5
R Miller
Young man working the drive thru was doing the bare minimum, didn't talk to me. I'm surprised he got my order right because again no communication whatsoever
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Strips
Ash Marie
Good ice cream awesome chicken burgers are all right it's getting to be pretty pricey though for what kind of food it is and fast food
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Fingers, Chicken Strips, Original Cheeseburger, Side of Cheese Curds, Side of Fries
Dan Burt
The kid working the drive thru at 4:00 pm today.. incredibly rude. Then charged me for 2 ranches which is fine, but then he tells me I put those in the bag for you.. and literally didn’t. Why? I mean it’s clear he hates his job, but didn’t choose it for you. Absolutely unacceptable. Do better Dairy Queen. Smh
Ariana Orozco
Very rude and aggressive staff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Strips
Jan Kruse
I was surprised about the wait time in the drive thru. I waited about 15 minutes today. ?
Dairy Queen, I am writing to express my deep disappointment with the service I recently received at one of your locations. I placed an order through the Dairy Queen app, which was charged to my account without issue. However, upon arriving at the store, I was informed that they did not receive my order. Even though the employees were able to clearly see my order on the app on my phone.
After waiting for nearly 20 minutes, I was still left without my meal. To make matters worse, the store manager was dismissive and unhelpful. Instead of offering any assistance in resolving the issue, they told me I was “out of luck” and suggested I contact my bank to reverse the transaction. No other solutions were provided, leaving me incredibly frustrated and without the food I had already paid for.
This experience was completely unacceptable. I expect a higher level of customer service from a well-established brand like Dairy Queen. I trust you will address this issue and ensure that customers aren’t left in such situations in the future. I would also appreciate your guidance on how to resolve the charge for a meal I never received.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Mody A
Vert rude staff, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Trenton Murry (Z Team Construction LLC)
Was overly packed and drive thru was packed so driving and getting around was tricky
Parking: When its super busy it can be tricky getting around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Pretzels, Mint Oreo Blizzard Treat, Hot Fudge, Blizzard Cookies and Cream Cake, Grilled Chicken Sandwich, Hamburger, Frozen Cakes, Banana Split with Brownie Sundae, Peanut Butter Puppy Chow Blizzard, Ice Cream Sandwich, Chicken Fingers, Ice Cream Cake, Chicken Strips, DQ Signature All Occasion Cake, Pretzel Sticks with Zesty Queso, Original Cheeseburger, Side of Cheese Curds, Side of Fries, Side of Onion Rings, Oreo Blizzard Cake
Mody IQ
Vert rude staff, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Marissa Schomburg
Every time I get a butterfinger blizzard here it’s just vanilla ice cream with a couple pieces of butterfinger:(
Ordered ranch with my cheese curds didn't get my Ranch I'll change the review when they gave me my
Atmosphere: 3
Food: 5
Service: 1
This is the SLOWEST god damn dairy queen in lincoln nebraska. Do not go here unless you have all night to sit in the drive thru and play with yourself bc this is the most horrid drive thru in town. I cant believe i actually gave it another chance and thought maybe they had improved but no. 20 plus minutes sitting in the drive thru thinking about life choices.
A month ago, I sent an email about this matter, but I haven’t received any response from the owner.
I ordered a box of 6 pieces of chicken, 2 toasts, and French fries, but when I received the box, it only had 2 pieces of chicken, 2 toasts, and the fries. When my son went back to address the issue, the staff accused him of lying and only gave him 2 additional pieces of chicken.
I cannot accept the staff calling my son a liar. We came to buy food, not to beg or cheat over 4 pieces of chicken. It’s not about the money; nobody gets richer over 4 pieces of chicken, so there’s no reason for us to lie about it.
This kind of service is unacceptable, especially for such a big establishment.
And I will never return to a place that disrespects its customers.
I got the chicken strip basket six piece with onion rings. The chicken strips tasted old, they were not hot. Other than that everything went fine. The line for drive-thru went quickly.
I love it but I went to the bathroom and there was no toilet paper but its ok but the food is amazing 5 stars
Atmosphere: 5
Food: 5
Service: 5
Young man working the drive thru was doing the bare minimum, didn't talk to me. I'm surprised he got my order right because again no communication whatsoever
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Strips
Good ice cream awesome chicken burgers are all right it's getting to be pretty pricey though for what kind of food it is and fast food
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Fingers, Chicken Strips, Original Cheeseburger, Side of Cheese Curds, Side of Fries
The kid working the drive thru at 4:00 pm today.. incredibly rude. Then charged me for 2 ranches which is fine, but then he tells me I put those in the bag for you.. and literally didn’t. Why? I mean it’s clear he hates his job, but didn’t choose it for you. Absolutely unacceptable. Do better Dairy Queen. Smh
Very rude and aggressive staff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Strips
I was surprised about the wait time in the drive thru. I waited about 15 minutes today. ?
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Original Cheeseburger
Restaurantji Recommends
Dairy Queen,
I am writing to express my deep disappointment with the service I recently received at one of your locations. I placed an order through the Dairy Queen app, which was charged to my account without issue. However, upon arriving at the store, I was informed that they did not receive my order. Even though the employees were able to clearly see my order on the app on my phone.
After waiting for nearly 20 minutes, I was still left without my meal. To make matters worse, the store manager was dismissive and unhelpful. Instead of offering any assistance in resolving the issue, they told me I was “out of luck” and suggested I contact my bank to reverse the transaction. No other solutions were provided, leaving me incredibly frustrated and without the food I had already paid for.
This experience was completely unacceptable. I expect a higher level of customer service from a well-established brand like Dairy Queen. I trust you will address this issue and ensure that customers aren’t left in such situations in the future. I would also appreciate your guidance on how to resolve the charge for a meal I never received.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Vert rude staff, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Was overly packed and drive thru was packed so driving and getting around was tricky
Parking: When its super busy it can be tricky getting around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Pretzels, Mint Oreo Blizzard Treat, Hot Fudge, Blizzard Cookies and Cream Cake, Grilled Chicken Sandwich, Hamburger, Frozen Cakes, Banana Split with Brownie Sundae, Peanut Butter Puppy Chow Blizzard, Ice Cream Sandwich, Chicken Fingers, Ice Cream Cake, Chicken Strips, DQ Signature All Occasion Cake, Pretzel Sticks with Zesty Queso, Original Cheeseburger, Side of Cheese Curds, Side of Fries, Side of Onion Rings, Oreo Blizzard Cake
Vert rude staff, bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Every time I get a butterfinger blizzard here it’s just vanilla ice cream with a couple pieces of butterfinger:(
Atmosphere: 2
Food: 1
Service: 3
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