Don't go here if you are in any kind of hurry. We stopped on a road trip, went inside to eat and take a break. Our food took 35 minutes to be ready. That was ridiculous. We just had to leave when it finally came out. With 3 little kids tired and hungry, it was a terrible experience. I wish we went somewhere else. They gave us our kids ice cream 1 minute after we ordered so I thought it would be wuick. Nope. It was melted before our food came. Also, the kids play area is very small
Atmosphere: 2
Food: 4
Service: 2
Kim Hansen
Sat in the drive thru for 30+ minutes. Sat at the outside speaker while they took the orders of 3 people on the inside speaker. Had to call them on the phone to get someone to come to our speaker to take our order. Got 2 kids meals and neither of them came with the toy. I've never had a bad experience at a Chick-fil-A. This was a first and this location does not represent the company well at all!
Food: 3
Service: 1
Tyler Pate
Love the idea of having online ordering/mobile drive thru, but what's the point if I order at home and there is absolutely no direction once tou get to the restaraunt. No mobile drive thru line to get into, so you might as well just order at the speaker. Really seems like this would've been though thru. Disappointing trying to order ahead on a long road trip to just get stuck in the drive thru line for 20 minutes for something I'd already ordered.
Atmosphere: 2
Food: 2
Service: 2
Erin
Waited over 30 minutes in the drive thru. Literally fully turned off the car and sat without moving for half an hour. No communication. When got to window asked for refund and wouldn’t issue or give the food. This place needs to be shut down. Absolutely horrendous. Just passing through on long trip. Added 45 mins into detour and still ended up with no food.
Service: 1
Tanya Holcomb
We have been waiting in drive thru line for over 20 minutes- I called them and all they said “ we backed up and it my pleasure to serve you”. Totally ridiculous! Unlike any experience I have had at chick-fil-a! Someone help them!
Service: 1
Baylor
Order is incorrect every single time I go.
Atmosphere: 3
Food: 2
Service: 1
Jill Mackley
When your owner manager degrades his employees and they quit you have a problem. The chicken is burnt and gross.
Food: 1
Don Larreau
Delicious spicy chicken!! Great ice tea.
Atmosphere: 5
Food: 5
Service: 5
Sigler
Waited 10 minutes to order while 4 employees stood there talking making awkward eye contact while pretending they don’t see me. I get there is now line but still. Then I talk Dawn I had that app and she cashed me out before I could scan because I paid cash I guess. Fries were cold and my number 2 was way over cooked to the put the breading was rock hard. Would have had an easier time eating a rock! It probably would taste better to. I love chick fil a but will never come back to this one, quite frankly no one should
Busy store but it's still a chic filet. Polite and great service. Ladies bathroom was out of towels, that sucked
Atmosphere: 4
Food: 5
Service: 5
Kenneth Alderman
Best fast food chicken in town. Davonte rocks
Atmosphere: 5
Food: 5
Service: 5
Max Kurkowski
Ordered ahead of time online. Still took 45 minutes to get our food. Got back on the interstate and discovered we were missing a sandwich. The food we did get wasn't great.
Atmosphere: 2
Food: 3
Service: 1
Newscaster1
Always loved chick fil a! This location definitely lives up to all the others in regards to quality, and care.
Atmosphere: 5
Food: 5
Service: 5
A Horton
I've never had a negative experience at any Chick-fil-A, and I've travelled through many states and eaten at dozens of different Chick-fil-A locations. I've always counted on them to provide quick and accurate orders, consistently friendly servers and delicious food cooked just right! How disappointing it's been the last two trips I've made to the new Chick-fil-A in North Platte! The first trip I received overdone and very small chicken strips and waited in line about 10 minutes despite being one of only 3 cars in drive through. Today took the cake though! There were two lanes of vehicles in line when I arrived. There were 15 cars ahead of me (counting cars in both lanes). I waited for over 30 minutes! The man who took my order was not unfriendly, but did not smile once or sound enthused during the transaction. The young man at the window was friendly and smiled (the only positive thing about my trip today) After waiting so long for my food, I went straight home with it. When I got home and opened the box I was surprised to find very small and overdone strips again! I will be choosing other fast food places in the North Platte area now. I do hope the North Platte location wakes up and brings some training and improvements before others decide the same!
Great food, awesome service
Atmosphere: 5
Food: 5
Service: 5
Don't go here if you are in any kind of hurry. We stopped on a road trip, went inside to eat and take a break. Our food took 35 minutes to be ready. That was ridiculous. We just had to leave when it finally came out. With 3 little kids tired and hungry, it was a terrible experience. I wish we went somewhere else. They gave us our kids ice cream 1 minute after we ordered so I thought it would be wuick. Nope. It was melted before our food came. Also, the kids play area is very small
Atmosphere: 2
Food: 4
Service: 2
Sat in the drive thru for 30+ minutes. Sat at the outside speaker while they took the orders of 3 people on the inside speaker. Had to call them on the phone to get someone to come to our speaker to take our order. Got 2 kids meals and neither of them came with the toy. I've never had a bad experience at a Chick-fil-A. This was a first and this location does not represent the company well at all!
Food: 3
Service: 1
Love the idea of having online ordering/mobile drive thru, but what's the point if I order at home and there is absolutely no direction once tou get to the restaraunt. No mobile drive thru line to get into, so you might as well just order at the speaker. Really seems like this would've been though thru. Disappointing trying to order ahead on a long road trip to just get stuck in the drive thru line for 20 minutes for something I'd already ordered.
Atmosphere: 2
Food: 2
Service: 2
Waited over 30 minutes in the drive thru. Literally fully turned off the car and sat without moving for half an hour. No communication. When got to window asked for refund and wouldn’t issue or give the food. This place needs to be shut down. Absolutely horrendous. Just passing through on long trip. Added 45 mins into detour and still ended up with no food.
Service: 1
We have been waiting in drive thru line for over 20 minutes- I called them and all they said “ we backed up and it my pleasure to serve you”. Totally ridiculous! Unlike any experience I have had at chick-fil-a! Someone help them!
Service: 1
Order is incorrect every single time I go.
Atmosphere: 3
Food: 2
Service: 1
When your owner manager degrades his employees and they quit you have a problem. The chicken is burnt and gross.
Food: 1
Delicious spicy chicken!! Great ice tea.
Atmosphere: 5
Food: 5
Service: 5
Waited 10 minutes to order while 4 employees stood there talking making awkward eye contact while pretending they don’t see me. I get there is now line but still. Then I talk Dawn I had that app and she cashed me out before I could scan because I paid cash I guess. Fries were cold and my number 2 was way over cooked to the put the breading was rock hard. Would have had an easier time eating a rock! It probably would taste better to. I love chick fil a but will never come back to this one, quite frankly no one should
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Busy store but it's still a chic filet. Polite and great service. Ladies bathroom was out of towels, that sucked
Atmosphere: 4
Food: 5
Service: 5
Best fast food chicken in town. Davonte rocks
Atmosphere: 5
Food: 5
Service: 5
Ordered ahead of time online. Still took 45 minutes to get our food. Got back on the interstate and discovered we were missing a sandwich. The food we did get wasn't great.
Atmosphere: 2
Food: 3
Service: 1
Always loved chick fil a! This location definitely lives up to all the others in regards to quality, and care.
Atmosphere: 5
Food: 5
Service: 5
I've never had a negative experience at any Chick-fil-A, and I've travelled through many states and eaten at dozens of different Chick-fil-A locations. I've always counted on them to provide quick and accurate orders, consistently friendly servers and delicious food cooked just right! How disappointing it's been the last two trips I've made to the new Chick-fil-A in North Platte! The first trip I received overdone and very small chicken strips and waited in line about 10 minutes despite being one of only 3 cars in drive through. Today took the cake though! There were two lanes of vehicles in line when I arrived. There were 15 cars ahead of me (counting cars in both lanes). I waited for over 30 minutes! The man who took my order was not unfriendly, but did not smile once or sound enthused during the transaction. The young man at the window was friendly and smiled (the only positive thing about my trip today) After waiting so long for my food, I went straight home with it. When I got home and opened the box I was surprised to find very small and overdone strips again! I will be choosing other fast food places in the North Platte area now. I do hope the North Platte location wakes up and brings some training and improvements before others decide the same!
Atmosphere: 3
Food: 2
Service: 3
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