Honestly, hands down the best service and staff at any hotel I’ve stayed at in ages. The room was really nice, the amenities were great, and every single staff member I interacted with was outstanding and so kind. We had to shelter in the basement because of tornadoes and the staff went above and beyond, bringing chairs down for everyone, snacks, water bottles, and checking on everyone and keeping us all updated as massive storms went through the area. Next time I need to be in Omaha, I know where I’m staying!
John Scalera
Nothing special, there was a conference, so I decided to grab it to go. Burger was decent, more time is spent on the description than the seasoning of it all.
Atmosphere: 3
Food: 3
Service: 3
Shannon
I ordered room service at 11:20am on a Monday and the food was at my door in 20 minutes! I ordered the mushroom Swiss burger with fries and a side Caesar salad. The meal was hot, the salad was fresh, and all was delicious.
Atmosphere: 5
Food: 5
Service: 5
Joan Zoellner
breakfast and lunch were fine, but the dinner I had was spectacular. I had the filet with mashed potatoes and asparagus, and the mashed potatoes were probably the best I have had in many years. The steak was also done exactly as I asked. I wish I had tried their dinner earlier in my stay!
Atmosphere: 4
Food: 5
Service: 4
Jennifer Johnson
Horrible cold food, yuck!
Atmosphere: 2
Food: 1
Service: 2
A Davis
Would not recommend. Expensive (like most hotel restaurants) and very poor service.Seated myself and though it was morning and no one else was waiting to be served, the two 20-something year old guys behind the bar (+ much older lady who may have also worked there but could also have been a cleaner and was dressed in a grey uniform???) continued talking and carrying on for awhile. No one came over to provide me with a menu.Eventually (7 minutes later?) I got up and went to the bar to ask how to order. I was told to order at the bar and pay in advance. Strange, but I did it. The older lady brought half my order and when I asked for the rest she asked what else I had ordered. Shortly afterwards, a couple came and sat in the booth behind me and one of the young men from the bar pounced on the table with menus in hand and a spiel about breakfast hours. So proper service *was* possible after all. I had already tipped 18% when I paid, though I regret that because no service was rendered, as I was simply ignored. Including tip, I paid over $18 USD for a small bowl of regular ol' oatmeal with a couple of almonds and couple of blueberries + MinuteMaid juice with 45g of sugar (not what I ordered).I had looked forward to ordering something new from the BarRoom everyday, but opted to skip this place after my one and only visit.There are plenty of other restaurant options within walking distance, so check those out instead if you want good food plus good service.
Atmosphere: 2
Food: 1
Service: 1
William Schorie
Great food the rooms are nice but the lighting is horrible they should have at least one lamp that is dimmable the lighting is hip but not practical or inviting in a room setting also be prepared to walk a mile to your room
Max Everett
Absolutely terrible. Slow, cold, bad food. Mistakes on everyone’s order. Just a disaster. Even if it’s 100 or zero degrees outside, just walk somewhere.
Atmosphere: 1
Food: 1
Service: 1
Clifford k
Food here is horrible. I ordered one chop salad got cold lettuce and microwaveed chicken.
Atmosphere: 1
Food: 1
Service: 3
John Davis
This place is very hit or miss, stayed here for almost 8 days, had breakfast every morning. First time I tried the benedict, they were very good, few days later, I ordered it again, this time, eggs were undercooked and very runny, pull pork was more pork gravy than anything else, ended up with what looked like 2 blubs of mush. Other meals were the same, sometimes good, sometimes bad. I ate here for the convenience and to use the hotels $15 daily voucher but there are better choices in the area. I had the corn beef once and it was very good. Its just not consistent.
If I could give a 1/4 star I would no service since you order off your phone cold food over priced with at least an hour wait for your food waiter dumped 1 of our plates didn't replace it which we really didn't want the plate I will never go back I would eat anywhere but there or starve either or would work for me before I eat there againSincerelyRonda
Atmosphere: 2
Food: 1
Service: 1
Cello12345
It was handy to have this hotel restaurant readily available after an extra long day of meetings. But you pay for convenience! First off, it was confusing to order - finally figured out that you have to scan a QR code on the menu and essentially do a takeout order. You're supposed to put a table number on your order so they can find you - but if you're at one of the tables without a number, what to do? The bartender suggested that I do a pickup order instead, so I did. Then how to determine if the order is ready for pickup? Fortunately, the bartender took pity on me and said he'd bring it over when it arrived. But they didn't provide the glass of wine I had ordered (and paid for) - so the long suffering bartender had to go get that for me. Thank goodness for him, at least! The food itself was as you might expect for takeout - sandwich with soggy bread.
A Google User
BarRoom at Hilton Omaha left much to be desired. I feel compelled to share my honest opinion as it directly reflects the current state of the establishment. Unfortunately, my experience was far from satisfactory, with multiple aspects contributing to my disappointment.One of the major issues I encountered at BarRoom was the cramped seating arrangements. It became apparent that the main restaurant had been closed, and instead, they were trying to accommodate all the guests in the bar area. This decision resulted in limited space and an overcrowded atmosphere. The attempt to squeeze everyone into the bar area led to uncomfortable seating conditions, making it difficult to move around and enjoy a relaxed dining experience. The closure of the main restaurant without providing adequate space for diners was a significant drawback and hindered the overall comfort of the patrons.Upon ordering my food, I sat down at a table to wait for the service. However, the process felt unconventional as I expected a more traditional dine-in experience.One unique feature of BarRoom is the utilization of a droid robot to deliver food from the kitchen. While this may sound innovative and exciting, it proved to be more of a nuisance than a benefit. The droid emitted excessive noise, playing loud music that disrupted the ambiance of the establishment. Furthermore, the absence of any cover or protection for the food during transportation raised significant hygiene concerns. What's more, the presence of curious children and adults getting too close to the droid created an unsanitary environment, putting the quality of the food at risk.Adding to my disappointment was the pricing of the food. The menu items were unjustifiably expensive, seemingly designed to offset the Hilton HHonors credits given to HHonors members. This decision appeared to be a result of the cost-cutting efforts aimed at renting out the executive lounge instead of offering it as a perk for elite HHonors program members. As a result, the overall value for money was significantly diminished, leaving me feeling unsatisfied with my dining experience.The cramped seating, odd service choices, unsanitary conditions around the droid robot, and overpriced food all contributed to my disappointment. It is my sincere hope that the management takes immediate action to address these issues and improve the overall dining experience for their patrons.
Atmosphere: 1
Food: 2
Service: 1
Super Dave
They use a phone app for you to order your meal. So a server never comes to get you drinks, you get your drink when your food comes an hour later. Also, even though your party may order at the same time, your food won't arrive anywhere near the same time. I would never eat here again, even if it was free.
A
Great service. Food is way overpriced and not worth it.
Honestly, hands down the best service and staff at any hotel I’ve stayed at in ages. The room was really nice, the amenities were great, and every single staff member I interacted with was outstanding and so kind. We had to shelter in the basement because of tornadoes and the staff went above and beyond, bringing chairs down for everyone, snacks, water bottles, and checking on everyone and keeping us all updated as massive storms went through the area. Next time I need to be in Omaha, I know where I’m staying!
Nothing special, there was a conference, so I decided to grab it to go. Burger was decent, more time is spent on the description than the seasoning of it all.
Atmosphere: 3
Food: 3
Service: 3
I ordered room service at 11:20am on a Monday and the food was at my door in 20 minutes! I ordered the mushroom Swiss burger with fries and a side Caesar salad. The meal was hot, the salad was fresh, and all was delicious.
Atmosphere: 5
Food: 5
Service: 5
breakfast and lunch were fine, but the dinner I had was spectacular. I had the filet with mashed potatoes and asparagus, and the mashed potatoes were probably the best I have had in many years. The steak was also done exactly as I asked. I wish I had tried their dinner earlier in my stay!
Atmosphere: 4
Food: 5
Service: 4
Horrible cold food, yuck!
Atmosphere: 2
Food: 1
Service: 2
Would not recommend. Expensive (like most hotel restaurants) and very poor service.Seated myself and though it was morning and no one else was waiting to be served, the two 20-something year old guys behind the bar (+ much older lady who may have also worked there but could also have been a cleaner and was dressed in a grey uniform???) continued talking and carrying on for awhile. No one came over to provide me with a menu.Eventually (7 minutes later?) I got up and went to the bar to ask how to order. I was told to order at the bar and pay in advance. Strange, but I did it. The older lady brought half my order and when I asked for the rest she asked what else I had ordered. Shortly afterwards, a couple came and sat in the booth behind me and one of the young men from the bar pounced on the table with menus in hand and a spiel about breakfast hours. So proper service *was* possible after all. I had already tipped 18% when I paid, though I regret that because no service was rendered, as I was simply ignored. Including tip, I paid over $18 USD for a small bowl of regular ol' oatmeal with a couple of almonds and couple of blueberries + MinuteMaid juice with 45g of sugar (not what I ordered).I had looked forward to ordering something new from the BarRoom everyday, but opted to skip this place after my one and only visit.There are plenty of other restaurant options within walking distance, so check those out instead if you want good food plus good service.
Atmosphere: 2
Food: 1
Service: 1
Great food the rooms are nice but the lighting is horrible they should have at least one lamp that is dimmable the lighting is hip but not practical or inviting in a room setting also be prepared to walk a mile to your room
Absolutely terrible. Slow, cold, bad food. Mistakes on everyone’s order. Just a disaster. Even if it’s 100 or zero degrees outside, just walk somewhere.
Atmosphere: 1
Food: 1
Service: 1
Food here is horrible. I ordered one chop salad got cold lettuce and microwaveed chicken.
Atmosphere: 1
Food: 1
Service: 3
This place is very hit or miss, stayed here for almost 8 days, had breakfast every morning. First time I tried the benedict, they were very good, few days later, I ordered it again, this time, eggs were undercooked and very runny, pull pork was more pork gravy than anything else, ended up with what looked like 2 blubs of mush. Other meals were the same, sometimes good, sometimes bad. I ate here for the convenience and to use the hotels $15 daily voucher but there are better choices in the area. I had the corn beef once and it was very good. Its just not consistent.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
If I could give a 1/4 star I would no service since you order off your phone cold food over priced with at least an hour wait for your food waiter dumped 1 of our plates didn't replace it which we really didn't want the plate I will never go back I would eat anywhere but there or starve either or would work for me before I eat there againSincerelyRonda
Atmosphere: 2
Food: 1
Service: 1
It was handy to have this hotel restaurant readily available after an extra long day of meetings. But you pay for convenience! First off, it was confusing to order - finally figured out that you have to scan a QR code on the menu and essentially do a takeout order. You're supposed to put a table number on your order so they can find you - but if you're at one of the tables without a number, what to do? The bartender suggested that I do a pickup order instead, so I did. Then how to determine if the order is ready for pickup? Fortunately, the bartender took pity on me and said he'd bring it over when it arrived. But they didn't provide the glass of wine I had ordered (and paid for) - so the long suffering bartender had to go get that for me. Thank goodness for him, at least! The food itself was as you might expect for takeout - sandwich with soggy bread.
BarRoom at Hilton Omaha left much to be desired. I feel compelled to share my honest opinion as it directly reflects the current state of the establishment. Unfortunately, my experience was far from satisfactory, with multiple aspects contributing to my disappointment.One of the major issues I encountered at BarRoom was the cramped seating arrangements. It became apparent that the main restaurant had been closed, and instead, they were trying to accommodate all the guests in the bar area. This decision resulted in limited space and an overcrowded atmosphere. The attempt to squeeze everyone into the bar area led to uncomfortable seating conditions, making it difficult to move around and enjoy a relaxed dining experience. The closure of the main restaurant without providing adequate space for diners was a significant drawback and hindered the overall comfort of the patrons.Upon ordering my food, I sat down at a table to wait for the service. However, the process felt unconventional as I expected a more traditional dine-in experience.One unique feature of BarRoom is the utilization of a droid robot to deliver food from the kitchen. While this may sound innovative and exciting, it proved to be more of a nuisance than a benefit. The droid emitted excessive noise, playing loud music that disrupted the ambiance of the establishment. Furthermore, the absence of any cover or protection for the food during transportation raised significant hygiene concerns. What's more, the presence of curious children and adults getting too close to the droid created an unsanitary environment, putting the quality of the food at risk.Adding to my disappointment was the pricing of the food. The menu items were unjustifiably expensive, seemingly designed to offset the Hilton HHonors credits given to HHonors members. This decision appeared to be a result of the cost-cutting efforts aimed at renting out the executive lounge instead of offering it as a perk for elite HHonors program members. As a result, the overall value for money was significantly diminished, leaving me feeling unsatisfied with my dining experience.The cramped seating, odd service choices, unsanitary conditions around the droid robot, and overpriced food all contributed to my disappointment. It is my sincere hope that the management takes immediate action to address these issues and improve the overall dining experience for their patrons.
Atmosphere: 1
Food: 2
Service: 1
They use a phone app for you to order your meal. So a server never comes to get you drinks, you get your drink when your food comes an hour later. Also, even though your party may order at the same time, your food won't arrive anywhere near the same time. I would never eat here again, even if it was free.
Great service. Food is way overpriced and not worth it.
Loading...