My husband and I frequent this location and usually the service and food always meets or exceeds our expectations. Unfortunately, that was not the case tonight around 7:45PM.
Firstly, we pulled up and were directed to one of the kiosks where you order with one of the employees directly, which is usually fine, but we were not given a menu so we weren’t sure at first what we wanted. The employee helping us seemed to be getting impatient, and there was immediate confusion when we began to order (keep in mind we never received a menu to help us decide).
Once we got that figured out, we paid the total with her and thought that was that. Well, we get to the window and receive my husband’s drink. It was a medium drink but should have been a large. I told the employee at the window that it’s supposed to be a large meal, but she said “no, you ordered a medium.” I told her that the employee that took our order put it in incorrectly, but we had no way of knowing because she didn’t repeat the order back to us, as is the typical procedure at Chick Fil-A if I’m not mistaken. There was no offer by the employee to reconcile the issue, she just looked at me and said “Oh.” So we just took the food and left.
Even though we thought that was the worst of it, we tried a few fries on our way home and they tasted old. Like, 3AM going through the drive thru at a 24-hour McDonald’s old. The drink he got was half-full with ice, the produce on his sandwich was like the bottom of the tin, and the chicken patty was the smallest he’s ever gotten and was overshadowed by the bun.
We LOVE Chick Fil-A and have never had any issues at this or any location. We’ve visited this specific one at various times of the day, so I don’t understand why the standard upheld at this particular time/location was so abhorrent.
Chick Fil-A is known for its excellent food and customer service, and beyond all else, CONSISTENCY. This experience is beyond unfortunate and I hope this review sheds some light on the substandard practices that have never been the norm in our experience.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Rohn
First time having their breakfast. Sausage egg and cheese English muffin was good.
Atmosphere: 5
Food: 5
Service: 5
Devon Anderson
The older lady with the red framed glasses is so passive aggressive, and rude ruins the whole experience
Atmosphere: 2
Food: 5
Service: 1
Catherine Gott
It's a pretty mixed bag going to this location. They often get my breakfast sandwich order wrong and then they give me a card that only pays for a regular sandwich. So we end up losing money and don't get the sandwich we wanted or by the time we actually DO get the sandwich we ordered the first time, the rest of the food is cold 💔
Food: 3
Service: 2
Aaron Hysom
Slowest Chick-fil-A possible... The lady taking orders in the box took her time talking to the person in front of me. Most disorderly process for order taking, the "mobile thru" is complete BS! I have never been to a Chick-fil-A with a mobile thru, stop making things up!? That's right, the mobile thru lane is completely clear while the drive thru line goes around the building...wtf rocket 🚀 see pics!
Atmosphere: 1
Food: 4
Service: 2
tamera schwartz
This place has gone to hell
A “AA” A
Drove thru. Can you provide Napkins! ??? Otherwise the food was ok.
Endy Jonathan Briones
Excellent service. Super delicious food. 100% recommended ?
Atmosphere: 5
Food: 5
Service: 5
Tera Barker
Delicious, clean, efficient, friendly and accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Sauce, Cobb Salad, Side Salad
The lady at the window (Nya I think it I didn’t get a good look at her tag) was very nice and offered me extra sauces. Love that. Would be 5 starts but apparently the CEO is a POS so only 4.
Atmosphere: 5
Food: 5
Service: 5
Fredrick Ferguson
Food was perfect and experience was typical, 5 stars. Thank you Kimberly for reminding me to get a chocolate chip cookie! Proved to be the midnight snack I needed at the hotel that night. You know me so well. Showed that manager how it was done, didn't you?
Atmosphere: 5
Food: 5
Service: 5
Douglas Johnson
Love this place every time I come to Nebraska I stop there A 1 customer service.
Atmosphere: 5
Food: 5
Service: 5
Maria Glazman
Just got the best fries ever, yum!
Atmosphere: 5
Food: 5
Service: 5
Harrison Palmer
Always Hot & Fresh! Service is excellent 9 out of 10 times, and still good on the other 1. You can get spoiled expecting the "my pleasure" with a smile that when you don't get it, it catches you off guard.
Parking: Easy to get in and out, MUCH more convenient and accessible than most in the area.
Good salad
Atmosphere: 4
Food: 4
Service: 4
My husband and I frequent this location and usually the service and food always meets or exceeds our expectations. Unfortunately, that was not the case tonight around 7:45PM.
Firstly, we pulled up and were directed to one of the kiosks where you order with one of the employees directly, which is usually fine, but we were not given a menu so we weren’t sure at first what we wanted. The employee helping us seemed to be getting impatient, and there was immediate confusion when we began to order (keep in mind we never received a menu to help us decide).
Once we got that figured out, we paid the total with her and thought that was that. Well, we get to the window and receive my husband’s drink. It was a medium drink but should have been a large. I told the employee at the window that it’s supposed to be a large meal, but she said “no, you ordered a medium.” I told her that the employee that took our order put it in incorrectly, but we had no way of knowing because she didn’t repeat the order back to us, as is the typical procedure at Chick Fil-A if I’m not mistaken. There was no offer by the employee to reconcile the issue, she just looked at me and said “Oh.” So we just took the food and left.
Even though we thought that was the worst of it, we tried a few fries on our way home and they tasted old. Like, 3AM going through the drive thru at a 24-hour McDonald’s old. The drink he got was half-full with ice, the produce on his sandwich was like the bottom of the tin, and the chicken patty was the smallest he’s ever gotten and was overshadowed by the bun.
We LOVE Chick Fil-A and have never had any issues at this or any location. We’ve visited this specific one at various times of the day, so I don’t understand why the standard upheld at this particular time/location was so abhorrent.
Chick Fil-A is known for its excellent food and customer service, and beyond all else, CONSISTENCY. This experience is beyond unfortunate and I hope this review sheds some light on the substandard practices that have never been the norm in our experience.
Atmosphere: 1
Food: 1
Service: 1
First time having their breakfast. Sausage egg and cheese English muffin was good.
Atmosphere: 5
Food: 5
Service: 5
The older lady with the red framed glasses is so passive aggressive, and rude ruins the whole experience
Atmosphere: 2
Food: 5
Service: 1
It's a pretty mixed bag going to this location. They often get my breakfast sandwich order wrong and then they give me a card that only pays for a regular sandwich. So we end up losing money and don't get the sandwich we wanted or by the time we actually DO get the sandwich we ordered the first time, the rest of the food is cold 💔
Food: 3
Service: 2
Slowest Chick-fil-A possible... The lady taking orders in the box took her time talking to the person in front of me. Most disorderly process for order taking, the "mobile thru" is complete BS! I have never been to a Chick-fil-A with a mobile thru, stop making things up!? That's right, the mobile thru lane is completely clear while the drive thru line goes around the building...wtf rocket 🚀 see pics!
Atmosphere: 1
Food: 4
Service: 2
This place has gone to hell
Drove thru. Can you provide Napkins! ??? Otherwise the food was ok.
Excellent service.
Super delicious food.
100% recommended ?
Atmosphere: 5
Food: 5
Service: 5
Delicious, clean, efficient, friendly and accurate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Sauce, Cobb Salad, Side Salad
Restaurantji Recommends
The lady at the window (Nya I think it I didn’t get a good look at her tag) was very nice and offered me extra sauces. Love that. Would be 5 starts but apparently the CEO is a POS so only 4.
Atmosphere: 5
Food: 5
Service: 5
Food was perfect and experience was typical, 5 stars. Thank you Kimberly for reminding me to get a chocolate chip cookie! Proved to be the midnight snack I needed at the hotel that night. You know me so well. Showed that manager how it was done, didn't you?
Atmosphere: 5
Food: 5
Service: 5
Love this place every time I come to Nebraska I stop there A 1 customer service.
Atmosphere: 5
Food: 5
Service: 5
Just got the best fries ever, yum!
Atmosphere: 5
Food: 5
Service: 5
Always Hot & Fresh!
Service is excellent 9 out of 10 times, and still good on the other 1.
You can get spoiled expecting the "my pleasure" with a smile that when you don't get it, it catches you off guard.
Parking: Easy to get in and out, MUCH more convenient and accessible than most in the area.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chick-Fil-A Chick-N-Minis, Spicy Chicken Sandwich, Sauce, Chick-Fil-A Waffle Potato Fries, Hash Browns, Chick-Fil-A Chicken Biscuit, Spicy Chicken Deluxe, Spicy Deluxe Crispy Chicken Sandwich, Market Salad, Side Salad
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