I hate writing these kinds of reviews but this is just upsetting, we ordered thru the app and went to pick up, it looks like they just threw sauces in the bag which then leaded to the sauce spilling in the bag and the bottom of the bag broke and all the food fell thru thank god we were able to save some of it, we ordered guacamole and queso and got neither, what’s the point of paying EXTRA and not get it super upset, never going back again.
Atmosphere: 1
Food: 1
Service: 1
D
This is the worst store in Omaha. I ordered tacos and literally got 3 pieces of chicken. When I asked for more, the girl gave me attitude. No one in line and 5 people working the counter and yet it still took almost 15 mins to order. They were more worried about who is going where on their break. I will MOT go to this location again. They purposely give small portions to everyone!!!!
Atmosphere: 1
Food: 1
Service: 1
Jon Hansen
Coworker and I got upcharged on extra protein we never asked for. Both different times we went. Didn't notice charge until I looked at receipts after.
Atmosphere: 2
Food: 4
Service: 1
Grant Watley
We’ve stopped going to this location is we’re ordering ahead of time thru the app. The orders are never correct so we go to one of the other locations. Food is always made fine and staff are nice, it just got to be so frustrating to time after time have our order screwed up.
Atmosphere: 5
Food: 5
Service: 1
Johnathan O'Gorman
This location has to be the worst in Omaha. You pay $15 for a bowl and then they charge for your sides and say it’s store policy. The side in question was the cheese for my bowl on the side as they always put too much on - cheese is supposed to be included. Mind you they didn’t mention any kind of charges until I asked for a receipt. I had already paid and when I questioned it the manager was not only rude but refused a refund.
I was also told a full scoop of protein wasn’t their store policy.
This is the only location in the city that acts this way. Go to any other location.
Atmosphere: 1
Food: 1
Service: 1
John Burns
Ordered delivery. Absolutely atrocious portion size for their overpriced menu. I've never had a burrito that small, especially for that price. Food was cold (thank you for being cheap and using door dash), and my sons three tacos had enough protein meant for less than one taco. I ask everyone to to not spend their money here until they make major changes. I will not be going back at all.
Atmosphere: 2
Food: 2
Service: 2
scotty pease
I could eat here literally every day
Atmosphere: 5
Food: 5
Service: 5
JD Davis
This location is so bad, I'll drive further just to get food. The portions are smaller than other locations, they never have certain items, been charged for other people's orders multiple times, and nothing ever changes, even after leaving reviews on the app.
If 0 stars were an option, thats what the location should get
Food: 1
Service: 1
Clayton Aughe
Asked multiple times for them to refill the fountain pop machine, deaf ears is what you get here. No sense of urgency, super slow service. Food is great, but hard to want to come here knowing service is lacking.
Atmosphere: 2
Food: 4
Service: 1
Madi Snell
I just moved so I have started to come to this chipotle instead of my regular one, I get chipotle maybe 3 times a week and it’s always the same total, I came here when they were in a rush and the lady at the end ringing me up tells me the total and it’s double what i have ever paid so I asked her to break it down for me and she started screaming at me telling me i need to pay and get out of line and this is my total if it wasn’t 2 minutes from my house I wouldn’t ever come back
I hate writing these kinds of reviews but this is just upsetting, we ordered thru the app and went to pick up, it looks like they just threw sauces in the bag which then leaded to the sauce spilling in the bag and the bottom of the bag broke and all the food fell thru thank god we were able to save some of it, we ordered guacamole and queso and got neither, what’s the point of paying EXTRA and not get it super upset, never going back again.
Atmosphere: 1
Food: 1
Service: 1
This is the worst store in Omaha. I ordered tacos and literally got 3 pieces of chicken. When I asked for more, the girl gave me attitude. No one in line and 5 people working the counter and yet it still took almost 15 mins to order. They were more worried about who is going where on their break. I will MOT go to this location again. They purposely give small portions to everyone!!!!
Atmosphere: 1
Food: 1
Service: 1
Coworker and I got upcharged on extra protein we never asked for. Both different times we went. Didn't notice charge until I looked at receipts after.
Atmosphere: 2
Food: 4
Service: 1
We’ve stopped going to this location is we’re ordering ahead of time thru the app. The orders are never correct so we go to one of the other locations. Food is always made fine and staff are nice, it just got to be so frustrating to time after time have our order screwed up.
Atmosphere: 5
Food: 5
Service: 1
This location has to be the worst in Omaha. You pay $15 for a bowl and then they charge for your sides and say it’s store policy. The side in question was the cheese for my bowl on the side as they always put too much on - cheese is supposed to be included. Mind you they didn’t mention any kind of charges until I asked for a receipt. I had already paid and when I questioned it the manager was not only rude but refused a refund.
I was also told a full scoop of protein wasn’t their store policy.
This is the only location in the city that acts this way. Go to any other location.
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery. Absolutely atrocious portion size for their overpriced menu. I've never had a burrito that small, especially for that price. Food was cold (thank you for being cheap and using door dash), and my sons three tacos had enough protein meant for less than one taco. I ask everyone to to not spend their money here until they make major changes. I will not be going back at all.
Atmosphere: 2
Food: 2
Service: 2
I could eat here literally every day
Atmosphere: 5
Food: 5
Service: 5
This location is so bad, I'll drive further just to get food. The portions are smaller than other locations, they never have certain items, been charged for other people's orders multiple times, and nothing ever changes, even after leaving reviews on the app.
If 0 stars were an option, thats what the location should get
Food: 1
Service: 1
Asked multiple times for them to refill the fountain pop machine, deaf ears is what you get here. No sense of urgency, super slow service. Food is great, but hard to want to come here knowing service is lacking.
Atmosphere: 2
Food: 4
Service: 1
I just moved so I have started to come to this chipotle instead of my regular one, I get chipotle maybe 3 times a week and it’s always the same total, I came here when they were in a rush and the lady at the end ringing me up tells me the total and it’s double what i have ever paid so I asked her to break it down for me and she started screaming at me telling me i need to pay and get out of line and this is my total if it wasn’t 2 minutes from my house I wouldn’t ever come back
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
To much slow,
Unprofessional employees
Atmosphere: 1
Food: 1
Service: 1
Managers are rude to employees and scold now hires for little inconveniences next to costumers
Atmosphere: 1
Food: 1
Service: 1
Door dashed a large chips and queso along with a taco. Only got the queso and taco had no way to eat my queso so that was a waste.
Service: 1
Food was good. They didn't skimp on meat, which is a PLUS!!!! The workers were nice and welcoming.
Atmosphere: 4
Food: 4
Service: 4
Good food, Nice people's
Atmosphere: 4
Food: 5
Service: 5
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