They have a tendency to forget items. Each time I've ordered chips, but they usually forget them, they frequently forget to send utensils as well.
Food: 2
Service: 2
Jeff Smith
Ordered food online the day before. Scheduled for 11:30 am pick up. Waited for 45 minutes while they cooked the protein portions. Bad experience, never will I do that again.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Burrito Bowl, Burrito, Tacos
Haffa Smallkok
The man in the back with the glorious orange hair really made the store
Atmosphere: 5
Food: 5
Service: 5
Dawn E
May have been there on a bad night. Most tables were not wiped down. So we took meal home. Protein options were mostly empty or dried out Settled for Chicken. Chips and guac was yummy and our bowl was okay.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips, Large Chips & Large Guacamole
Kayla Nelson
We arrived just before 7pm on a Monday night. There was one other party of two already eating their food. We were the only ones in line. They had 2 staff working on to go orders. The young man asked me what I wanted I said a steak burrito. He asked what type of rice and the female employee said there was a 3 minute wait on steak. I had to ask the man not to make my burrito until the steak was ready. We waited about 5-7 minutes. The man tried to use the old tortilla that had been sitting there before who's coworker asked him to get me a fresh tortilla. I watched the young man use his gloves hand to push rice from the contaminated counter back into the rice canister. I watched another young female employee dump a fresh pot of black beans on top of the old beans. When we finally had our burritos and went to sit down, there was not a single clean table in the restaurant. That is not a hyberbole. There were approximately 12 open tables, none of them clean. Will not be back to this location. They need a lot of education about food safety.
Atmosphere: 1
Food: 3
Service: 1
Jake Hobbs
80% rice, 15% beans, 5% meat. Better whip out your camera and record because this location skimps on EVERYTHING except rice.
Atmosphere: 1
Food: 1
Service: 1
Saha Gaming
How is this a chipotle?
Atmosphere: 1
Food: 1
Service: 1
Thomas Chop
There portions are awful and there chips are not fresh
reality check
This store is new but it is always filthy inside. Employees are rude and won't even look at you. Some were on they're phone, meanwhile the lobby was filthy.
Atmosphere: 1
Food: 3
Service: 1
Jason King
By far the worst chipotle I've ever been to Terrible service and missing items.
One of the best Chipolte restaurants in our area. Just off Highway 370 for easy access. Skip the new McDonald's they are building down the street and get Chipolte!!
Atmosphere: 4
Food: 5
Service: 4
Camden Foster
Worst Chipotle experience, I've had. Rice and beans were severely undercooked, and portion sizes were half scoops across the board.
Atmosphere: 1
Food: 1
Service: 1
Shana
I ordered pickup for a small bag of chips, side of pico and guacamole. I waited 15 minutes between order time and when I got there; I pulled up to the window and they had to “go check on my order”. How hard is it to fill two little cups and grab a bag of chips off the shelf? Should take 30 seconds. So… My chips were stale, per usual, and I think there was maybe 10 chips, not even 1/4 of the bag, the pico was so watery with a ton of stem pieces that were hard, the guacamole is constantly brown as well, which is what I got. You would think being a brand new store; especially out west, the food would be fresh. This location never is. Very sad since I’m able to just walk to the location. Waste of time, effort, money and energy. So no longer going back. Will start driving an extra 15 minutes to a different location.
Atmosphere: 2
Food: 1
Service: 1
Jocelyn Stone
Glob of sour cream everywhere and she barely folded my burrito. Nina was extremely rude, however the manager was nice and when I showed him the picture he gave me a redo for free. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 2
Food: 4
Service: 4
Steph Dickes
New location in Gretna. They did a good job of getting the orders through the line and trying to keep things efficient. The building itself is fairly small and even though there was enough seating, it felt a bit like you were sardined in there. The drink fountain was also cramped because of the small layout (I was there at a Friday lunch rush). Staff was very nice!
They have a tendency to forget items. Each time I've ordered chips, but they usually forget them, they frequently forget to send utensils as well.
Food: 2
Service: 2
Ordered food online the day before. Scheduled for 11:30 am pick up. Waited for 45 minutes while they cooked the protein portions. Bad experience, never will I do that again.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Burrito Bowl, Burrito, Tacos
The man in the back with the glorious orange hair really made the store
Atmosphere: 5
Food: 5
Service: 5
May have been there on a bad night. Most tables were not wiped down. So we took meal home. Protein options were mostly empty or dried out
Settled for Chicken. Chips and guac was yummy and our bowl was okay.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl, Chips, Large Chips & Large Guacamole
We arrived just before 7pm on a Monday night. There was one other party of two already eating their food. We were the only ones in line. They had 2 staff working on to go orders. The young man asked me what I wanted I said a steak burrito. He asked what type of rice and the female employee said there was a 3 minute wait on steak. I had to ask the man not to make my burrito until the steak was ready. We waited about 5-7 minutes. The man tried to use the old tortilla that had been sitting there before who's coworker asked him to get me a fresh tortilla. I watched the young man use his gloves hand to push rice from the contaminated counter back into the rice canister. I watched another young female employee dump a fresh pot of black beans on top of the old beans. When we finally had our burritos and went to sit down, there was not a single clean table in the restaurant. That is not a hyberbole. There were approximately 12 open tables, none of them clean. Will not be back to this location. They need a lot of education about food safety.
Atmosphere: 1
Food: 3
Service: 1
80% rice, 15% beans, 5% meat. Better whip out your camera and record because this location skimps on EVERYTHING except rice.
Atmosphere: 1
Food: 1
Service: 1
How is this a chipotle?
Atmosphere: 1
Food: 1
Service: 1
There portions are awful and there chips are not fresh
This store is new but it is always filthy inside. Employees are rude and won't even look at you. Some were on they're phone, meanwhile the lobby was filthy.
Atmosphere: 1
Food: 3
Service: 1
By far the worst chipotle I've ever been to Terrible service and missing items.
Atmosphere: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips, Burrito
Restaurantji Recommends
One of the best Chipolte restaurants in our area. Just off Highway 370 for easy access. Skip the new McDonald's they are building down the street and get Chipolte!!
Atmosphere: 4
Food: 5
Service: 4
Worst Chipotle experience, I've had. Rice and beans were severely undercooked, and portion sizes were half scoops across the board.
Atmosphere: 1
Food: 1
Service: 1
I ordered pickup for a small bag of chips, side of pico and guacamole. I waited 15 minutes between order time and when I got there; I pulled up to the window and they had to “go check on my order”. How hard is it to fill two little cups and grab a bag of chips off the shelf? Should take 30 seconds. So…
My chips were stale, per usual, and I think there was maybe 10 chips, not even 1/4 of the bag, the pico was so watery with a ton of stem pieces that were hard, the guacamole is constantly brown as well, which is what I got.
You would think being a brand new store; especially out west, the food would be fresh.
This location never is. Very sad since I’m able to just walk to the location. Waste of time, effort, money and energy. So no longer going back.
Will start driving an extra 15 minutes to a different location.
Atmosphere: 2
Food: 1
Service: 1
Glob of sour cream everywhere and she barely folded my burrito. Nina was extremely rude, however the manager was nice and when I showed him the picture he gave me a redo for free. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 2
Food: 4
Service: 4
New location in Gretna. They did a good job of getting the orders through the line and trying to keep things efficient. The building itself is fairly small and even though there was enough seating, it felt a bit like you were sardined in there. The drink fountain was also cramped because of the small layout (I was there at a Friday lunch rush). Staff was very nice!
Atmosphere: 3
Food: 4
Service: 4
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