I just had my first encounter with someone yelling at me because of the color of my skin. I was picking up my order from Culver’s and it says to go to the self-pickup shelf in the instructions I received when I ordered food online. It also states, if I don’t see my order, to let a team member know. I went in, walked to the shelf labeled self-pickup, saw my order, took it and started walking out. As I’m walking to the door, one guy yells, “did you have a drink with that,” I responded “no.” The girl behind the cash register yells, “you can’t just come in here and take things off the shelf.” That really upset me as I did what the instructions say to do. I and spoke to management, as that was uncalled for. I spoke with the Assistant Manager, Quincey, and he told me that they’ve had people who don’t speak English that well come in and just take things off the shelf. I told him, I’m a minority and I was just doing what it says in the instructions I received from my order. Again, I told him it was inappropriate to be yelled at and it was my first time ever going there. It was a bad first impression. He agreed with me and let me know that he will speak to the person and corporate about the instructions. He was unaware that the instructions say to do that. I suggested if they don’t want people to grab their orders then change the language or put a sign out. I told him they should treat everyone the same, no matter what they look like. To say the least, I do not recommend this place and will not be going back. I have never, experienced this kind of treatment in my life. I hope things change.
Service: 1
Kyle Martin
Used a Coupon for 2 burgers for $8. Fantastic! Quick service, hot food. I personally loved the onion rings I also got
Atmosphere: 5
Food: 5
Service: 5
Brenden Bauer
I’m severely disappointed with this restaurant as they never seem to get my order right. Tonight I went and used some free combo coupons that i got on my last visit here because my order was completely wrong. Then i get home and my order is wrong Again! I pay extra for bacon and they never put it on. So incredibly disappointed.
Atmosphere: 5
Food: 4
Service: 2
Jamie Olsen
Dietary restrictions: They offer a gluten free bun.
Atmosphere: 5
Food: 5
Service: 5
Alex Tyler
Consistently has been the best option for fast food in west O! 20 bucks for two people is solid pricing. I’ve gotten good service every time, food takes under 10 mins AND they make it FRESH!
Every. Time.
Brett
I love culvers. My favorite fast food
Atmosphere: 5
Food: 5
Service: 5
Gloria McGuire
Very nice & helpful. Food.... Ok
Parking: Lots of spots. Handicap also
Kid-friendliness: Nice to my granddaughter
Wheelchair accessibility: Easy in & out for me$
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Mushroom Swiss Burger and Cheese Curds
Rosario Luna
Exelent service
Atmosphere: 5
Food: 5
Service: 5
Nancy Grear
Great service. Food was hot when served. Had a greeter talking to customers and asking if we needed anything.
Atmosphere: 5
Food: 5
Service: 5
Troy Wood
This particular location is great. Awesome customer service and great food.
I ordered a butterburger bacon deluxe with gluten free bun and a side salad because of my celiac disease. Half way through eating the salad I noticed that they had put croutons in which I will have a reaction to because thr croutons contains gluten. You should train your employees on food allergens, especially gluten allergies.
Dietary restrictions: Watch out if you have celiac. They are not very educated on food allergens at this restaurant!
Atmosphere: 4
Food: 3
Service: 1
Christopher “Digi” Diehm
Cheese curds, Cheese curds, AND CHEESE CURDS!
They know how to keep making the experience better! Double drive through lanes, mobile ordering with curb side pickup, and a large lobby for plenty of seating. This Culver's does right.
Also, great food, awesome cheese curds, and fresh frozen custard. Loves the flavor of the day and the exciting combinations you can make.
Fast Food done right, and fresh.
Atmosphere: 5
Food: 5
Service: 5
Deb Schwandt
Food was fresh and cooked perfect. Staff was friendly and knowledgeable. Facilities are very clean. This place is well taken care of!
Atmosphere: 5
Food: 5
Service: 5
Steven Tillman
Butter burgers. Fun to say, delicious to eat. Top it off with a turtle.
Atmosphere: 5
Food: 5
Service: 5
Lisa B
Food hot and fresh but burgers are so so salty almost couldn't eat!!!
I just had my first encounter with someone yelling at me because of the color of my skin. I was picking up my order from Culver’s and it says to go to the self-pickup shelf in the instructions I received when I ordered food online. It also states, if I don’t see my order, to let a team member know. I went in, walked to the shelf labeled self-pickup, saw my order, took it and started walking out. As I’m walking to the door, one guy yells, “did you have a drink with that,” I responded “no.” The girl behind the cash register yells, “you can’t just come in here and take things off the shelf.” That really upset me as I did what the instructions say to do. I and spoke to management, as that was uncalled for. I spoke with the Assistant Manager, Quincey, and he told me that they’ve had people who don’t speak English that well come in and just take things off the shelf. I told him, I’m a minority and I was just doing what it says in the instructions I received from my order. Again, I told him it was inappropriate to be yelled at and it was my first time ever going there. It was a bad first impression. He agreed with me and let me know that he will speak to the person and corporate about the instructions. He was unaware that the instructions say to do that. I suggested if they don’t want people to grab their orders then change the language or put a sign out. I told him they should treat everyone the same, no matter what they look like. To say the least, I do not recommend this place and will not be going back. I have never, experienced this kind of treatment in my life. I hope things change.
Service: 1
Used a Coupon for 2 burgers for $8. Fantastic! Quick service, hot food. I personally loved the onion rings I also got
Atmosphere: 5
Food: 5
Service: 5
I’m severely disappointed with this restaurant as they never seem to get my order right. Tonight I went and used some free combo coupons that i got on my last visit here because my order was completely wrong. Then i get home and my order is wrong Again! I pay extra for bacon and they never put it on. So incredibly disappointed.
Atmosphere: 5
Food: 4
Service: 2
Dietary restrictions: They offer a gluten free bun.
Atmosphere: 5
Food: 5
Service: 5
Consistently has been the best option for fast food in west O! 20 bucks for two people is solid pricing. I’ve gotten good service every time, food takes under 10 mins AND they make it FRESH!
Every. Time.
I love culvers. My favorite fast food
Atmosphere: 5
Food: 5
Service: 5
Very nice & helpful. Food.... Ok
Parking: Lots of spots. Handicap also
Kid-friendliness: Nice to my granddaughter
Wheelchair accessibility: Easy in & out for me$
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Mushroom Swiss Burger and Cheese Curds
Exelent service
Atmosphere: 5
Food: 5
Service: 5
Great service. Food was hot when served. Had a greeter talking to customers and asking if we needed anything.
Atmosphere: 5
Food: 5
Service: 5
This particular location is great. Awesome customer service and great food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a butterburger bacon deluxe with gluten free bun and a side salad because of my celiac disease. Half way through eating the salad I noticed that they had put croutons in which I will have a reaction to because thr croutons contains gluten. You should train your employees on food allergens, especially gluten allergies.
Dietary restrictions: Watch out if you have celiac. They are not very educated on food allergens at this restaurant!
Atmosphere: 4
Food: 3
Service: 1
Cheese curds, Cheese curds, AND CHEESE CURDS!
They know how to keep making the experience better! Double drive through lanes, mobile ordering with curb side pickup, and a large lobby for plenty of seating. This Culver's does right.
Also, great food, awesome cheese curds, and fresh frozen custard. Loves the flavor of the day and the exciting combinations you can make.
Fast Food done right, and fresh.
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and cooked perfect. Staff was friendly and knowledgeable.
Facilities are very clean. This place is well taken care of!
Atmosphere: 5
Food: 5
Service: 5
Butter burgers. Fun to say, delicious to eat. Top it off with a turtle.
Atmosphere: 5
Food: 5
Service: 5
Food hot and fresh but burgers are so so salty almost couldn't eat!!!
Atmosphere: 5
Food: 3
Service: 5
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