Dairy Queen Grill & Chill

In spite of construction staff performed well abs timely

I submitted a feedback request on their website months ago. I paid the up charges for adding extras to my family’s blizzards. All three of them were wrong and missing items we paid extra for. Corporate’s response was kind and prompt, stating the local branch would reach out. They never did. Charging for items you are not providing is thievery. I know the cost is a small loss, but the fact that this location refuses to make it right is asinine.

Got an Orange Cream shake..delicious. Hot Fudge Sunday, same as McDonald's. Takes a long time in druve through at 6pm. Loved they give you a pup cup for free!!

We got 2 medium blizzards and only the top 1/3 had the toppings blended and the rest was just plain ice cream. After stirring it in there wasn't a good ice cream to topping ratio.

Worst experience ever. Went through the drive thru didn’t get all the food that I ordered. I called and they answered and when I told them what’s going on they hung up on me. So not very happy. I spent over $30 dollars there.

Poor service. Always an ordeal to get a simple half and half cone dipped in chocolate here. God forbid you ask them to put it in a cup. You're getting paid to work there, pay attention to what the customer is ordering. It's like a classroom with no supervision. It shouldn't be that hard.

Sat in the drive through for 15 minutes without being helped. Repeatedly asked if anyone was there. Drove up to the window and no was was seen inside at 5:30pm.

Fast service even busy

I think at this point, I have to share my experience. We've been coming to the local NW Omaha/Elkhorn DQs for about 4 months now (various locations, and I know they all might have different ownership).

When I order a royal ultimate Choco brownie extreme. I sure do expect a cup of ice cream to look chocolatey, and hopefully be chocolatey all the way throughout. Mini moon to go when I was a young inn and worked at the dairy queen Lincoln, the original recipe started with chocolate ice cream. Again, I know some franchises no longer offer chocolate soft serve, so in that case, you could just blend it with the cold fudge and make it chocolatey throughout.

I would be really curious to know. What is the current serving sizes for additions / toppings that are supposed to go in this blizzard. It just does not feel ultimate or royal enough to be called a choco brownie extreme. See the video as proof. 🤎 we love dairy queen, just wish it could be royal and chocolaty. 🍫

I ordered a medium sunday and there was very little ice cream. Talked to the manager and she said that was how much it was supposed to be. Paying over $4 for that little ice cream is crazy.

Drive up microphone has trouble with the bitter cold wind. Good day for an M&M Blizzard.

Did not follow the special instructions on our food order. I paid for extras which I did not receive.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Cookie Dough Blizzard

Love the thick cream! I thought I saw a very short person working here with curly hair which surprised me, but he was very nice.

Vegetarian options: Vegetable ice cream?

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Cookie Dough Blizzard

Fresh food.

We love the ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Strawberry Sundae