So came to this Dunkin Donuts cuz we were out and about ... saw drive thru was open so we said let's go in.. walked all the way to the door to be greeted with a sing that said ... sorry our lobby is closed due to staff shortage.. with one car in drive thru.. so we left and this is why the review and after ready the review I can see why..and there was 3 people working inside and it's dead..
Atmosphere: 1
Food: 1
Service: 1
Cotten
I don’t even know where to begin! Every time I order through the app, we go to pick up and majority of our order isn’t available! I’m not sure who does the inventory and ordering, but get it together!
Atmosphere: 1
Food: 1
Service: 1
Kendal Osborn
I’ve been going to this Dunkin location for quite a while… and it just continually gets worse and worse. I’ve always ordered on the mobile app, with no issues, until recently. The last three times I’ve put in mobile orders, I’ve gotten there and NO ONE is even there. The store opens at 0400 and I go through around 0615.. I’ve had to request refunds which has luckily been an easy process.
Atmosphere: 2
Food: 4
Service: 1
Mark Johnson
Ok here we go....this is for the Millard location off 132nd st. Haven't been there for awhile so I thought why not....2 workers. One taking drive thru orders..the other not sure what he was up to. I stood at the counter for two minutes without even being acknowledged....at least say I'll be right with you or something. Other dude trying to fill orders didn't care if he was there or not. Doughnuts were in disarray. Counter was filthy with sprinkles and powder. I'm surprised a manager wasn't there to see this fiasco. I won't be going back anytime soon. 11.10.24 9 am
Atmosphere: 1
Food: 1
Service: 1
jacinda finlan
Eveytime I DoorDash from this specific location. My order is ALWAYS missing something or my food taste like cleaning supplies.
Unless you order online. Your order will be wrong. They don’t repeat your order, or tell you your total, so after waiting when you get to the window, you just hope for the best.
Atmosphere: 1
Food: 3
Service: 1
Rev Sorsen
Been here 3 times. Service in the drive thru was prompt and courteous each time. Glazed donuts were part of the order each time. For some reason the glazed donuts looked and tasted like they were yesterday’s donuts someone tried to add glaze to make them look fresh. Hopefully next time they will have fixed this problem so I can give them more stars instead of taking more away.
Atmosphere: 5
Food: 3
Service: 5
S. Bair
They open and close whenever they want. This is great when you order through the app to skip the line and find out that the door is locked when you get there. Been sitting in the drive through for 10 minutes, as of right now, without going forward at all to try to get food I ALREADY paid for.
Atmosphere: 1
Food: 4
Service: 1
Farrah Syed
took forever and messed up my order ??
Sarah
I'm usually there between 6:30AM and 7:30AM on weekdays and the service is always quick and correct. The morning crew clearly knows what they are doing!
We went inside to order thinking it would be faster. There was one other person inside ordering before us and one car in the drive through. We got our drinks pretty fast, but then we waited 30+ minutes for half a dozen of donuts that are already made. Customers after us who ordered sandwiches that needed to be made were getting their food before us. The lady who ordered right after us inside got her donuts immediately, so there was no excuse for us not having ours. I understand that there were only 2 workers, but they need a better system to please the customers in the order they came in. After I told a worker I’ve been waiting for donuts for a long time, she didn’t even apologize for the wait. Horrible customer service and horrible experience overall. Krispy Kreme and Starbucks just got a new loyal customer.
Atmosphere: 1
Food: 1
Service: 1
George Klavins
I don't buy ANYTHING from Dunkin Donuts or Starsucks.....I only buy from Omaha local coffee shops.
Atmosphere: 1
Food: 1
Service: 1
Jordyn Hatcher
I waited in the drive through for a good 20 minutes without a single car moving before i decided to just go inside. There was a lady doing all of the work while a young kid was just walking around doing nothing, stood there smiling while the lady did EVERYTHING. I waited in the store for another 20-25 minutes for donuts that were already made.
Atmosphere: 1
Food: 1
Service: 1
Cory
Worst customer service! Waited in drive thru for 30 mins. Would have left the line but already paid on the app. Once we got to the window the employees were very rude to us, like it was our fault! Also, they didn’t even apologize for the wait.
So came to this Dunkin Donuts cuz we were out and about ... saw drive thru was open so we said let's go in.. walked all the way to the door to be greeted with a sing that said ... sorry our lobby is closed due to staff shortage.. with one car in drive thru.. so we left and this is why the review and after ready the review I can see why..and there was 3 people working inside and it's dead..
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to begin! Every time I order through the app, we go to pick up and majority of our order isn’t available! I’m not sure who does the inventory and ordering, but get it together!
Atmosphere: 1
Food: 1
Service: 1
I’ve been going to this Dunkin location for quite a while… and it just continually gets worse and worse. I’ve always ordered on the mobile app, with no issues, until recently. The last three times I’ve put in mobile orders, I’ve gotten there and NO ONE is even there.
The store opens at 0400 and I go through around 0615.. I’ve had to request refunds which has luckily been an easy process.
Atmosphere: 2
Food: 4
Service: 1
Ok here we go....this is for the Millard location off 132nd st. Haven't been there for awhile so I thought why not....2 workers. One taking drive thru orders..the other not sure what he was up to. I stood at the counter for two minutes without even being acknowledged....at least say I'll be right with you or something. Other dude trying to fill orders didn't care if he was there or not. Doughnuts were in disarray. Counter was filthy with sprinkles and powder. I'm surprised a manager wasn't there to see this fiasco. I won't be going back anytime soon. 11.10.24 9 am
Atmosphere: 1
Food: 1
Service: 1
Eveytime I DoorDash from this specific location. My order is ALWAYS missing something or my food taste like cleaning supplies.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Iced Macchiato, Hash Browns, Croissant
Unless you order online. Your order will be wrong. They don’t repeat your order, or tell you your total, so after waiting when you get to the window, you just hope for the best.
Atmosphere: 1
Food: 3
Service: 1
Been here 3 times. Service in the drive thru was prompt and courteous each time. Glazed donuts were part of the order each time. For some reason the glazed donuts looked and tasted like they were yesterday’s donuts someone tried to add glaze to make them look fresh. Hopefully next time they will have fixed this problem so I can give them more stars instead of taking more away.
Atmosphere: 5
Food: 3
Service: 5
They open and close whenever they want. This is great when you order through the app to skip the line and find out that the door is locked when you get there. Been sitting in the drive through for 10 minutes, as of right now, without going forward at all to try to get food I ALREADY paid for.
Atmosphere: 1
Food: 4
Service: 1
took forever and messed up my order ??
I'm usually there between 6:30AM and 7:30AM on weekdays and the service is always quick and correct. The morning crew clearly knows what they are doing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The foods was good.
Atmosphere: 5
Food: 5
Service: 5
We went inside to order thinking it would be faster. There was one other person inside ordering before us and one car in the drive through. We got our drinks pretty fast, but then we waited 30+ minutes for half a dozen of donuts that are already made. Customers after us who ordered sandwiches that needed to be made were getting their food before us. The lady who ordered right after us inside got her donuts immediately, so there was no excuse for us not having ours. I understand that there were only 2 workers, but they need a better system to please the customers in the order they came in. After I told a worker I’ve been waiting for donuts for a long time, she didn’t even apologize for the wait. Horrible customer service and horrible experience overall. Krispy Kreme and Starbucks just got a new loyal customer.
Atmosphere: 1
Food: 1
Service: 1
I don't buy ANYTHING from Dunkin Donuts or Starsucks.....I only buy from Omaha local coffee shops.
Atmosphere: 1
Food: 1
Service: 1
I waited in the drive through for a good 20 minutes without a single car moving before i decided to just go inside. There was a lady doing all of the work while a young kid was just walking around doing nothing, stood there smiling while the lady did EVERYTHING. I waited in the store for another 20-25 minutes for donuts that were already made.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service! Waited in drive thru for 30 mins. Would have left the line but already paid on the app. Once we got to the window the employees were very rude to us, like it was our fault! Also, they didn’t even apologize for the wait.
Atmosphere: 1
Food: 1
Service: 1
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