CHECK EVERYTHING before you leave. Went to the drive up at 9am, no other customers inside or in line. Ordered 2 coffees, 2 donuts, 2 sandwiches. Was told the coffee we asked about had dairy - after more questions, found out it had only oat milk (not dairy). Got the first bag, only one donut inside - gave it back and asked for the 2nd. Got it and one coffee (confirmed the dairy question again before taking it). Got the sandwiches - one completely wrong sandwich. Never got the second coffee. Tried to call to let them know, no answer. There were at least 2 employees inside and no other customers when we were there. The sticker on the bag has the right sandwiches listed, so not sure how we got the completely wrong sandwich. We didn’t have time for them to remake it, and the gal never came back to the window to bring our coffee or ask for the correct sandwich. This is not the first time we have gotten the wrong food and I’m not sure why we keep trying. Good location, but terrible order accuracy.
Food: 4
Service: 1
Morgan Mills
I came in today around 9 am and had no donuts. How is a donut shop not going to have donuts but Gaby and Kaelyn were very apologetic about having no donuts and gave me other options which I appreciate. They always do a good job on my coffee order and always take there to say hi and have a conversation with me at the window if it wasn’t for gaby and Kaelyn being so welcoming and making me feel like they enjoy me being there this would have been the absolute worst experience ever
Atmosphere: 5
Food: 5
Service: 5
Auntiana Garcia
everything is amazing there when i see gaby and kaelyn helping me out and giving me exactly everything i need. they’re so amazing and very happy people they brighten up my day everyday and always willing to help. they always have big smiles on there face but recently i’ve had bad experiences with anyone else but them, so rude, making faces and doing everything absolutely wronng. everyone is so disrespectful. i would genuinely rate this a 0 unless gaby and kaelyn are there bc they understand and everything. i came in today like regularly and wanted a donut but unfortunately they didn’t have any but they were very respectful and understood i was upset and gave me other options. anyone else would’ve just said sorry. gaby and kaelyn always brighten io my day expect the rest of the people. they’re such hard working girls and are always so sweet and nice. if they ever leave i will not be coming back and i will let my friends and family know about the situation and tell everyone how horrible management is there. UNBELIEVABLE.
Atmosphere: 5
Food: 5
Service: 5
Nicole Baltimore
I’ve enjoyed being a daily customer for a long time. I have loved my interactions with Katelyn and Gabby they are the best. However, recently with other employees has been horrible and have made it harder and harder to continue to come back. To be honest the whole reason I have continued to come is because of Katelyn and Gabby! They are always bubbly and sweet and have always gone above and beyond.
Food: 1
Vanessa Culver
I got the 6 dollar breakfast deal. Definitely not worth 6 dollars..didn't have bagels not a big deal but the croissant was burnt and dry and the hashbrowns taste like it was sitting for a very long time they didn't even ask me if I wanted a choice bacon or sausage. And the coffee was not very good. First time trying this place very disappointed i drove out of my way to waste my time and money to get something io could of probably get at a gas station for the same price or less 🙃
Atmosphere: 1
Food: 1
Service: 4
T P
Staff is quick and efficient.I appreciate it greatly
Mallory Dwyer
Very rude staff! We walked in to get donuts for our company and not one person spoke to us at all and there were 3 people working! Then the young girl scolds us when I went to grab our order, for not calling ahead so they had more donuts (we got 4 dozen) and we had no idea that was a requirement and it was minute due to our VP showing up in town. We tell her this and she walks off so I said well u guys haven’t even said hello or anything to us so whatever about your rule! They then slammed my drink down when it was ready and never said thank you or anything else to us! Never will come to this location again, u just lost an entire business as customers! Horrible customer service, train better and do better! Not your fault yall barely had any donuts made at 830 am!
Atmosphere: 1
Service: 1
William M
People prettry much move in reverse here hot chocolate was ice cold took forever to complete simple order the guy was staring at me like he did not even know weee he was when i asked him were my order was
Drew Nelson
The staff needs to be nicer when your spending money. They didn't have ice coffee today I feel like they always out of something
Atmosphere: 1
Food: 1
Service: 1
Shawn Hubbard
Order at counter via terminal and then wait for one of the human robots to notice there is other customers than cars in the drive thru. Donuts still good.
Every single time I come to this location the customer service is so rude. They are sarcastic and they are NOT friendly. I never say anything and I’m still polite. But I’m never coming to this location again. The people on 108th and Q are always polite and kind!!!
Update: tried this place again and still rude. Couldn’t even finish saying what I wanted before “we are out of everything bagels!”
How??? It’s 7:25 AM and no need to interrupt people… I’ll get my coffee elsewhere
Service: 1
Skins Win
Kaelyn does an amazing job she’s great to work with. Makes the best coffee. Exceptional in every aspect of her job. I wouldn’t go anywhere else for my morning coffee. Really happy to see that someone cares so much about customer service and that’s hard to find anymore. Thanks Dunkin and the team for being so great.
Atmosphere: 5
Food: 5
Service: 5
MaryLee Castillo
The Halloween munchkin bucket.
Atmosphere: 5
Food: 5
Service: 5
Patrick Mascarello
Team was great and in good mood even working on the holiday
Atmosphere: 5
Food: 5
Service: 5
Devon Bailey
I got here once a weekend, and every time, they have either forgotten a part of my order or given me food that has clearly been sitting out for who knows how long
CHECK EVERYTHING before you leave. Went to the drive up at 9am, no other customers inside or in line. Ordered 2 coffees, 2 donuts, 2 sandwiches. Was told the coffee we asked about had dairy - after more questions, found out it had only oat milk (not dairy). Got the first bag, only one donut inside - gave it back and asked for the 2nd. Got it and one coffee (confirmed the dairy question again before taking it). Got the sandwiches - one completely wrong sandwich. Never got the second coffee. Tried to call to let them know, no answer. There were at least 2 employees inside and no other customers when we were there. The sticker on the bag has the right sandwiches listed, so not sure how we got the completely wrong sandwich. We didn’t have time for them to remake it, and the gal never came back to the window to bring our coffee or ask for the correct sandwich. This is not the first time we have gotten the wrong food and I’m not sure why we keep trying. Good location, but terrible order accuracy.
Food: 4
Service: 1
I came in today around 9 am and had no donuts. How is a donut shop not going to have donuts but Gaby and Kaelyn were very apologetic about having no donuts and gave me other options which I appreciate. They always do a good job on my coffee order and always take there to say hi and have a conversation with me at the window if it wasn’t for gaby and Kaelyn being so welcoming and making me feel like they enjoy me being there this would have been the absolute worst experience ever
Atmosphere: 5
Food: 5
Service: 5
everything is amazing there when i see gaby and kaelyn helping me out and giving me exactly everything i need. they’re so amazing and very happy people they brighten up my day everyday and always willing to help. they always have big smiles on there face but recently i’ve had bad experiences with anyone else but them, so rude, making faces and doing everything absolutely wronng. everyone is so disrespectful. i would genuinely rate this a 0 unless gaby and kaelyn are there bc they understand and everything. i came in today like regularly and wanted a donut but unfortunately they didn’t have any but they were very respectful and understood i was upset and gave me other options. anyone else would’ve just said sorry. gaby and kaelyn always brighten io my day expect the rest of the people. they’re such hard working girls and are always so sweet and nice. if they ever leave i will not be coming back and i will let my friends and family know about the situation and tell everyone how horrible management is there. UNBELIEVABLE.
Atmosphere: 5
Food: 5
Service: 5
I’ve enjoyed being a daily customer for a long time. I have loved my interactions with Katelyn and Gabby they are the best. However, recently with other employees has been horrible and have made it harder and harder to continue to come back. To be honest the whole reason I have continued to come is because of Katelyn and Gabby! They are always bubbly and sweet and have always gone above and beyond.
Food: 1
I got the 6 dollar breakfast deal. Definitely not worth 6 dollars..didn't have bagels not a big deal but the croissant was burnt and dry and the hashbrowns taste like it was sitting for a very long time they didn't even ask me if I wanted a choice bacon or sausage. And the coffee was not very good. First time trying this place very disappointed i drove out of my way to waste my time and money to get something io could of probably get at a gas station for the same price or less 🙃
Atmosphere: 1
Food: 1
Service: 4
Staff is quick and efficient.I appreciate it greatly
Very rude staff! We walked in to get donuts for our company and not one person spoke to us at all and there were 3 people working! Then the young girl scolds us when I went to grab our order, for not calling ahead so they had more donuts (we got 4 dozen) and we had no idea that was a requirement and it was minute due to our VP showing up in town. We tell her this and she walks off so I said well u guys haven’t even said hello or anything to us so whatever about your rule! They then slammed my drink down when it was ready and never said thank you or anything else to us! Never will come to this location again, u just lost an entire business as customers! Horrible customer service, train better and do better! Not your fault yall barely had any donuts made at 830 am!
Atmosphere: 1
Service: 1
People prettry much move in reverse here hot chocolate was ice cold took forever to complete simple order the guy was staring at me like he did not even know weee he was when i asked him were my order was
The staff needs to be nicer when your spending money. They didn't have ice coffee today I feel like they always out of something
Atmosphere: 1
Food: 1
Service: 1
Order at counter via terminal and then wait for one of the human robots to notice there is other customers than cars in the drive thru. Donuts still good.
Restaurantji Recommends
Every single time I come to this location the customer service is so rude. They are sarcastic and they are NOT friendly. I never say anything and I’m still polite. But I’m never coming to this location again. The people on 108th and Q are always polite and kind!!!
Update: tried this place again and still rude. Couldn’t even finish saying what I wanted before “we are out of everything bagels!”
How??? It’s 7:25 AM and no need to interrupt people… I’ll get my coffee elsewhere
Service: 1
Kaelyn does an amazing job she’s great to work with. Makes the best coffee. Exceptional in every aspect of her job. I wouldn’t go anywhere else for my morning coffee. Really happy to see that someone cares so much about customer service and that’s hard to find anymore. Thanks Dunkin and the team for being so great.
Atmosphere: 5
Food: 5
Service: 5
The Halloween munchkin bucket.
Atmosphere: 5
Food: 5
Service: 5
Team was great and in good mood even working on the holiday
Atmosphere: 5
Food: 5
Service: 5
I got here once a weekend, and every time, they have either forgotten a part of my order or given me food that has clearly been sitting out for who knows how long
Atmosphere: 3
Food: 3
Service: 1
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