Had a nice option on the kids meal for dairy, egg, carrot, and pea allergies. Venus was such a wonderful person, she brought smiles to my kids faces, she also was amazing helping us as it was our first time. Thank you Venus for your kind warm smile, and thank you for making my kids' day better.
Atmosphere: 5
Food: 5
Service: 5
scott urban
I have never written a negative review before, it's uncharacteristic of me. That's how you know this experience was awful.
Got out of the car, a nice employee held the door for my girlfriend and daughter and greeted us at the counter as he clocked in. He then proceeded to go back, bring out some lids and tell us how the employee mixed them up. Alright. Kinda weird, but not big at all.
A young lady whose name I *wish* I had gotten came out to take our order. My girlfriend ordered a chicken alfredo bake, daughter ordered a spaghetti alfredo kids meal, and I ordered alfredo as well. I waited for her to punch them in, and mentioned they were all combos. She was pretty slow to put in the order, but again, not a big deal. The PoS systems can be annoying, so I was patient as she put in each part of the order.
She got confused when I mentioned the combos. I said that we wanted one side salad, and one slice of pizza. Large drinks. She said we could only get one drink, I asked why since they're both combos. "You didn't mention that sir, you should have told me." Alright, human memory is fickle, she was putting in the order. Annoying, but again, *it happens*! She then insisted that I tell her which of the two dishes the salad went with, and which was the pizza. I told her it didn't matter, just pick because they'd both come out to the table anyways. She told me I had to tell her exactly which went with which "so the cook can understand". Makes no sense, but alright.
She kept giving attitude throughout the order, telling me to slow down. I am not exaggerating when I say I was at the counter, trying to get her to understand the order for somewhere between 5-10 minutes. She spoke english perfectly fine (when she wasn't slurring her words), so it wasn't a language barrier.
"Your total is 58.67" I look at the menu. Our 3 orders should have totaled roughly 40 dollars. I say "that doesn't make any sense, something must be wrong." She is clearly irritated as she starts reading out the order. She mentions a ziti. I explained that shouldn't be on there. She seemed confused and upset but admitted her mistake and removed it. There was literally 0 conversation about any dishes other than fettucini alfredo (except the kid wanted spaghetti noodles). We're boring.
Order comes out: Everything was correct except they put fettucini instead of spaghetti. Not a big deal, kid ate every bite. The food was pretty decent.
The employee who took our order came out, and was talking loudly to a new employee and saying how to do "good customer service". That's pretty rich with how rude she was to me.
Sanitary wise? The table was sticky, and there were about a dozen flies flying around the straws/silverware/napkins near the soda fountain.
As we were getting ready to leave, we heard the employee (the one I have been ranting about) tell the person she is seemingly training, that she is stupid. We thought we heard the same thing earlier, but weren't sure. When we were walking out we heard something about "beating her ass".
To sum it up: I really enjoy fazolis food. It's shitty fast food italian, but it just really hits the spot sometimes. I will still continue going to fazolis.
That said? I would rather eat out of a fucking dumpster than go back to this fazolis with its current staff. It was a Monday evening, around 5 pm. I don't know the employee's name, but if the owner sees this message I really hope you figure out which employee it is. She was hands down, without question, the worst customer service employee I have dealt with in my entire life. I will literally never set foot inside this store again. I recommend you do the same.
Atmosphere: 1
Food: 4
Service: 1
Becky McVicker
Venus was very friendly, polite and fast service. She greeted all customers and made sure they were very well taken care of. Rosa was quick with making my food and made sure it was hot. All employees were friendly and on top of their customers. Definitely will be back and recommend 78th & cass st location to family and friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Side Salad, Crispy Chicken Bacon Ranch Salad, Loaded Baked Spaghetti, The Cheesecake Factory Bakery New York Style Cheesecake
Chiara Smith
Although my food was decent, I'm disappointed with my first negative experience at the Cass location. The drive-thru cashier overcharged me for the kid's meal frozen ice and for one of the side salads. I told the manager that I would take the hit on the kid meal drink but I wanted to know why I was overcharged for a side salad. I was disappointed with how the drive thru cashier acted after she admitted to overcharging me and how another lobby employee tried to get me to explain the situation for a 3rd time after I told her that I was being helped by a different coworker and manager. However, the manager and the lobby cashier were friendly and helpful so that's why I'm giving two stars for their service.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: House Side Salad, Fettuccine
Shasta Oliva
Employee was not in a very good mood. The food was good! Breadsticks were hot and fresh. Not a lot of people were inside either
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Breadstick, House Side Salad, Buffalo Wing
Daniel Diaz
The employees at this location were friendly, quick and accurate with my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce
Justa Mestupgirl (E)
Horrible drive thru time. Took 5+ min to order, and another 5 to pay... now I've been waiting 15 for my one entree. It's absolutely ridiculous.
Super good Italian food and excellent service, as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Ray Cudaback
Used the drive through and the food was for someone else, but the service was amazing. Very quick and super friendly!
Food: 4
Service: 5
Bill Breese
Food was good as per the norm but David W provided the best service I’ve had at a restaurant in a very long time. Super friendly and courteous. Top notch
Atmosphere: 5
Food: 5
Service: 5
Dianna Behind the Windshield
Great food for the price. Favorite family location.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Three Meat Manicotti, Breadsticks
Courtney Labenz
Always nice people quick service hot food! My favorite location!
Online service is bad.
Service: 2
The young lady that took our order and brought our food to the table, was FANTASTIC, FRIENDLY and cared about us. Keep her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Sticks, Baked Spaghetti
Austyn was super nice and the service was quick! Fresh food and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Bread Sticks
Had a nice option on the kids meal for dairy, egg, carrot, and pea allergies. Venus was such a wonderful person, she brought smiles to my kids faces, she also was amazing helping us as it was our first time. Thank you Venus for your kind warm smile, and thank you for making my kids' day better.
Atmosphere: 5
Food: 5
Service: 5
I have never written a negative review before, it's uncharacteristic of me. That's how you know this experience was awful.
Got out of the car, a nice employee held the door for my girlfriend and daughter and greeted us at the counter as he clocked in. He then proceeded to go back, bring out some lids and tell us how the employee mixed them up. Alright. Kinda weird, but not big at all.
A young lady whose name I *wish* I had gotten came out to take our order. My girlfriend ordered a chicken alfredo bake, daughter ordered a spaghetti alfredo kids meal, and I ordered alfredo as well. I waited for her to punch them in, and mentioned they were all combos. She was pretty slow to put in the order, but again, not a big deal. The PoS systems can be annoying, so I was patient as she put in each part of the order.
She got confused when I mentioned the combos. I said that we wanted one side salad, and one slice of pizza. Large drinks. She said we could only get one drink, I asked why since they're both combos. "You didn't mention that sir, you should have told me." Alright, human memory is fickle, she was putting in the order. Annoying, but again, *it happens*! She then insisted that I tell her which of the two dishes the salad went with, and which was the pizza. I told her it didn't matter, just pick because they'd both come out to the table anyways. She told me I had to tell her exactly which went with which "so the cook can understand". Makes no sense, but alright.
She kept giving attitude throughout the order, telling me to slow down. I am not exaggerating when I say I was at the counter, trying to get her to understand the order for somewhere between 5-10 minutes. She spoke english perfectly fine (when she wasn't slurring her words), so it wasn't a language barrier.
"Your total is 58.67" I look at the menu. Our 3 orders should have totaled roughly 40 dollars. I say "that doesn't make any sense, something must be wrong." She is clearly irritated as she starts reading out the order. She mentions a ziti. I explained that shouldn't be on there. She seemed confused and upset but admitted her mistake and removed it. There was literally 0 conversation about any dishes other than fettucini alfredo (except the kid wanted spaghetti noodles). We're boring.
Order comes out: Everything was correct except they put fettucini instead of spaghetti. Not a big deal, kid ate every bite. The food was pretty decent.
The employee who took our order came out, and was talking loudly to a new employee and saying how to do "good customer service". That's pretty rich with how rude she was to me.
Sanitary wise? The table was sticky, and there were about a dozen flies flying around the straws/silverware/napkins near the soda fountain.
As we were getting ready to leave, we heard the employee (the one I have been ranting about) tell the person she is seemingly training, that she is stupid. We thought we heard the same thing earlier, but weren't sure. When we were walking out we heard something about "beating her ass".
To sum it up: I really enjoy fazolis food. It's shitty fast food italian, but it just really hits the spot sometimes. I will still continue going to fazolis.
That said? I would rather eat out of a fucking dumpster than go back to this fazolis with its current staff. It was a Monday evening, around 5 pm. I don't know the employee's name, but if the owner sees this message I really hope you figure out which employee it is. She was hands down, without question, the worst customer service employee I have dealt with in my entire life. I will literally never set foot inside this store again. I recommend you do the same.
Atmosphere: 1
Food: 4
Service: 1
Venus was very friendly, polite and fast service. She greeted all customers and made sure they were very well taken care of. Rosa was quick with making my food and made sure it was hot. All employees were friendly and on top of their customers. Definitely will be back and recommend 78th & cass st location to family and friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Side Salad, Crispy Chicken Bacon Ranch Salad, Loaded Baked Spaghetti, The Cheesecake Factory Bakery New York Style Cheesecake
Although my food was decent, I'm disappointed with my first negative experience at the Cass location. The drive-thru cashier overcharged me for the kid's meal frozen ice and for one of the side salads. I told the manager that I would take the hit on the kid meal drink but I wanted to know why I was overcharged for a side salad. I was disappointed with how the drive thru cashier acted after she admitted to overcharging me and how another lobby employee tried to get me to explain the situation for a 3rd time after I told her that I was being helped by a different coworker and manager. However, the manager and the lobby cashier were friendly and helpful so that's why I'm giving two stars for their service.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: House Side Salad, Fettuccine
Employee was not in a very good mood. The food was good! Breadsticks were hot and fresh. Not a lot of people were inside either
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Breadstick, House Side Salad, Buffalo Wing
The employees at this location were friendly, quick and accurate with my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce
Horrible drive thru time. Took 5+ min to order, and another 5 to pay... now I've been waiting 15 for my one entree. It's absolutely ridiculous.
Service: 1
Restaurantji Recommends
Super good Italian food and excellent service, as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Used the drive through and the food was for someone else, but the service was amazing. Very quick and super friendly!
Food: 4
Service: 5
Food was good as per the norm but David W provided the best service I’ve had at a restaurant in a very long time. Super friendly and courteous. Top notch
Atmosphere: 5
Food: 5
Service: 5
Great food for the price. Favorite family location.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Three Meat Manicotti, Breadsticks
Always nice people quick service hot food! My favorite location!
Atmosphere: 5
Food: 5
Service: 5
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