Some times this place is great and other times it’s not. Everytime I come the people are awesome but half of the time my sandwich is made wrong or missing ingredients or the ranch I ordered is completely spilled in the inside of the bag. It’s disappointing but again it only happens half of the time.
Adam
Pretty fast and par for the course food.
I think it's a bit expensive for what you get though
Service was fast and the app is easy to use
Daniel Vanourney
the manager (franchise owner??) is always really nice as is the night time crew when i go in and get some cookies and bread after i get off of work even though its close to closeting time for them:) they’re very sweet and nice people and i would 100/10 recommend this location
John Gillard
Not quite has freaky fast as advertised ☹️
Brian Utterback
Ate there twice during work last week. Very good both times. Will stop again when in the area
Cambelle Johnson
I tried to order online and was confused because the website said my card didn’t go through but my bank account said payment was pending. The lovely lady at the counter explained that it would be refunded within a few days and gave me my order for free. Made my night! Will definitely return.
Claire Carlson
I had a horrible experience at this location when I tried to go through the drive thru the other night. I pulled up and an employee came out and told me “we’re too busy tonight, it’s not your night” and presumed to place a sign in front of my car making me back up. There was no one in front of me and it was not quite 6pm.
Service: 1
Graham Craft
Fast friendly and courteous. Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Country Club, Giant 5 Vito, Giant 12 Beach Club, Billy Club
Jaimey Thorson
I have always been a fan of Jimmy John's. Tonight our delivery was not correct. When I called I was informed they couldn't deliver my husband's sandwich they forgot to deliver. They have no drivers and have been using Uber, I said I would come get it even though I had already paid for a delivery. When I got there the employees were professional, very kind, and genuinely apologetic for the mistake. Offered some comps to make up for the mix up which was nice but truly what impressed me was the employees. Marcus cared about his job and keeping the customer happy. It was refreshing to see employees working hard and providing excellent customer service! Thanks Marcus!
Food: 5
Service: 5
John Smith
Ordered 2 different orders and neither were delivered. Out $70 even though I was told my order would be voided and refunded over the phone through the attitude I received.
I've been ordering Jimmy John's for 9 years within the Omaha area and this is probably the worst Jimmy Johns location in West Omaha.
Took almost 10 minutes to make one sandwich and they still messed it up. What you get vs what you pay for isn’t worth it.
Atmosphere: 1
Food: 1
Service: 1
Jon Williams
Like no one cares..
Atmosphere: 1
Food: 2
Service: 3
Kari M.
We ordered a sandwich and had it door dashed. When my daughter opened the wrapping there was a bite out of the end of the sandwich and the wrapper had been clearly re wrapped, very weird and gross!! My husband called the store to complain and the manager was unbelievably rude and even hung up on him! I called door dash and the representative was very kind, helpful, apologized and gave us a refund immediately for the sandwich, that is how customer service is supposed to be!! We love Jimmy John’s but will never go to this location! If I was the Owner, this manager would not be working in my store!!
Food: 1
Service: 1
Laura Hensley
Freaky fast, just like the rest of them ?
Atmosphere: 5
Food: 5
Service: 5
Heather McKnight
I got a sarcastic onion.. the wrapper said "no onion =)" as I put my name since they had incorrectly given me onion before.. opened my sandwich to, the sarcastic onion. Sandwich is fine, but right on top, a perfect ring of onion. Touché JJ fools, touché.
Some times this place is great and other times it’s not. Everytime I come the people are awesome but half of the time my sandwich is made wrong or missing ingredients or the ranch I ordered is completely spilled in the inside of the bag. It’s disappointing but again it only happens half of the time.
Pretty fast and par for the course food.
I think it's a bit expensive for what you get though
Service was fast and the app is easy to use
the manager (franchise owner??) is always really nice as is the night time crew when i go in and get some cookies and bread after i get off of work even though its close to closeting time for them:) they’re very sweet and nice people and i would 100/10 recommend this location
Not quite has freaky fast as advertised ☹️
Ate there twice during work last week. Very good both times. Will stop again when in the area
I tried to order online and was confused because the website said my card didn’t go through but my bank account said payment was pending. The lovely lady at the counter explained that it would be refunded within a few days and gave me my order for free. Made my night! Will definitely return.
I had a horrible experience at this location when I tried to go through the drive thru the other night. I pulled up and an employee came out and told me “we’re too busy tonight, it’s not your night” and presumed to place a sign in front of my car making me back up. There was no one in front of me and it was not quite 6pm.
Service: 1
Fast friendly and courteous.
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Country Club, Giant 5 Vito, Giant 12 Beach Club, Billy Club
I have always been a fan of Jimmy John's. Tonight our delivery was not correct. When I called I was informed they couldn't deliver my husband's sandwich they forgot to deliver. They have no drivers and have been using Uber, I said I would come get it even though I had already paid for a delivery. When I got there the employees were professional, very kind, and genuinely apologetic for the mistake. Offered some comps to make up for the mix up which was nice but truly what impressed me was the employees. Marcus cared about his job and keeping the customer happy. It was refreshing to see employees working hard and providing excellent customer service! Thanks Marcus!
Food: 5
Service: 5
Ordered 2 different orders and neither were delivered. Out $70 even though I was told my order would be voided and refunded over the phone through the attitude I received.
I've been ordering Jimmy John's for 9 years within the Omaha area and this is probably the worst Jimmy Johns location in West Omaha.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Took almost 10 minutes to make one sandwich and they still messed it up. What you get vs what you pay for isn’t worth it.
Atmosphere: 1
Food: 1
Service: 1
Like no one cares..
Atmosphere: 1
Food: 2
Service: 3
We ordered a sandwich and had it door dashed. When my daughter opened the wrapping there was a bite out of the end of the sandwich and the wrapper had been clearly re wrapped, very weird and gross!!
My husband called the store to complain and the manager was unbelievably rude and even hung up on him! I called door dash and the representative was very kind, helpful, apologized and gave us a refund immediately for the sandwich, that is how customer service is supposed to be!! We love Jimmy John’s but will never go to this location! If I was the Owner, this manager would not be working in my store!!
Food: 1
Service: 1
Freaky fast, just like the rest of them ?
Atmosphere: 5
Food: 5
Service: 5
I got a sarcastic onion.. the wrapper said "no onion =)" as I put my name since they had incorrectly given me onion before.. opened my sandwich to, the sarcastic onion. Sandwich is fine, but right on top, a perfect ring of onion. Touché JJ fools, touché.
Atmosphere: 5
Food: 3
Service: 5
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