Jones Bros. Cupcakes

Tuesday 18 2024 3:30pm I just walked up to the counter, and there was no customers in the immediate area no customers in line and the blonde hair girl was sitting behind the cabinet on her phone and allowed me to stand there for about two minutes while she was on the phone on social media and then got up rude as if I was inconveniencing her day as she began to take our order let out a big sneeze into her hands and instead of saying excuse me and washing her hands she tried to take our order which I said gross ? and started to walk away which she started trash talking me the entire time I walked over to bubbly tea . I looked back three times and she was still standing there staring me down trash talking me??‍♂️ She needs to be fired

Atmosphere: 1

Service: 1

Sooo good! I’ve been here a few times and it’s always yummy. I got the grapefruit sorbet, it was super refreshing.

Atmosphere: 5

Food: 5

Service: 5

Beau Porsche especially looked hoi guys up fir me and brought them to my work simply the best you guys. It may have been online, not today.

Atmosphere: 5

Food: 5

Service: 5

The pastries lured me in (yummy cinnamon roll and they warmed it up even tho I forgot to ask. Also had a Denver omelet and hash browns (which I requested,as always), to be extra crispy. They did it perfectly! Sunny Sunday morning so sat outside and then walked through the outdoor market.

Yummy drinks

super sweet guy and great service and hot guy and super amazing place

Soooooo good .

This place has gone so downhill, I went there like a month ago and I got served a stale cupcake and the people were so rude and the place was so messy, it looks like a tornado ran through the place, and I’ve came back several times since then and it’s still a mess, very sad.

Why post hours if you won’t even sell anything, EVER? Every time we have been here it’s closed or they are closing and too lazy to sell you a cupcake. Tonight the lady was seriously packing the cupcakes into a container at 7:40 when they are supposedly open until 8. When we tried to purchase one of the “cupcakes” she said they were already closed. Haha. Comical.

I was very disappointed with the girl in the (blue sweater) she was very rude from the start had attitude the whole time, the drink I got was really good and the girl who gave it to me in the (white cream sweater ) was supper nice, they didn’t have very many options of what we wanted but the drinks were good.

Had a sign saying “be back shortly”. Waited for over a half hour! Ridiculous!!

suppose to be open til 8 came at 7 nobody is around looks abandoned!

I went March 29th in the morning usually has very great service however today the lady working was VERY rude everything i asked for she cut me off right away and said “we don’t have that” basically to everything. She was also very rude to the next lady and slammed our drinks.

I would say horrible customer service - but there actually was NO service! Two employees on duty at the Westroads location on Saturday, Nov. 5th. They refused to wait on me as they wanted to take their break together. I was told to come back in 30 minutes when they were done. If two clerks are on duty, wouldn’t it be logical to stagger their breaks so that someone is always available to wait on customers? I’m fairly certain this comes down to the fact that Westroads is a satellite location with no management supervision of two employees that would rather socialize with each other than actually do their job.

Hours aren't factual