Came in because I was craving a doughnut. When I walked in guy was cleaning, looked up and gave a big huff and puff like a child. Took off his glove and threw it on the floor. Then just stood staring not even a hello or how can I help you. I just left. Seems like they don’t want to help customers. Really need to train the staff in better customer service. I’ll take my business elsewhere.
Atmosphere: 1
Service: 1
Deb Engler
The Donuts were very, very hard. Wasted $6.
Atmosphere: 1
Food: 1
Service: 1
Loretta Nelson
One worker was kind of condescending. Also, a lot of types of donuts that were advertised were not available. Other than that, everything was great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
Alvin B
Store was closed! Although their app said it was
Atmosphere: 1
Food: 1
Service: 1
KristiN LynN
We stop here on the way to school every once in awhile if we're in a hurry to grab a quick doughnut 🍩 for my son to scarf in the car! They currently have the cutest decorated Grinch doughnuts! Almost too cute to eat. Always fresh and staff is super nice!
Atmosphere: 4
Food: 4
Service: 4
Senior Citizen Gaming
Store closed early 😞
Atmosphere: 4
Food: 5
Service: 1
sheena mcknight
Very upset my dozen of donuts was cold and not soft at all smdh And they look smashed I would like a refund
One
Got a dozen donuts from them for the day of kindness event but the doughnuts smelled of mildew/smoke and had a weird taste.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Original Glazed Dozen
David Herrick
Order an 10 count donut holes at 915. Unable to get there right away due to family emergency. When I did get there told they were out. Asked why they didn’t call me. Employee had no answer. Asked for manager who came out of office. Manager said they had been too busy to call me. Told them autistic child wouldn’t take anything else. Told my three options were refund, substitution or if I didn’t talk quieter refund and service would be refused. ( I was not yelling or using profanity). Son did accept substituted item. Never did get apology
Service: 1
lucas fader
Everyone was extremely nice.the place was kept clean. I had fresh doughnuts. This is the way a doughnut shop should be ran.
I am so disappointed after picking up my order. I had seen that the pull apart Stay Puff Marshmallow Man donuts were available and placed my order online. When I arrived at the 72nd Strret location to pickup my paid order I asked the employee if this was the pull apart StayPuff Marshmallow Man and he turned the box toward himself and peeked inside, but did not turn the box toward me, so I could not see what was in the box. These were not the pull apart Ghostbuster StayPuff Marshmallow Man. They were ring donuts. I was charged as though I had ordered the pull apart StayPuff Marshmallow Man. Not very pleased with the way this bait and switch was played on me
Tyler Swain
Meh, not really a fan so take it with a grain of salt, ordered from here because I needed coffee and treats for a meeting. They didn't make my coffee box because they were out of lids, ok, things happen, but I wish I would have known before I arrived (had ordered a day in advance) so I could have made other arrangements.
Atmosphere: 3
Food: 3
Service: 3
larue La Rues
Always fresh
Food: 3
Service: 5
Recommended dishes: Holiday Donuts, Chocolate Glazed Donut with Sprinkles
Tabby
11:16 on a Sunday, all I wanted was 2 glazed doughnuts and they were out. How are they out of classic glazed doughnuts? It was already a bad location but now I can't even trust to get their staple item.
Came in because I was craving a doughnut. When I walked in guy was cleaning, looked up and gave a big huff and puff like a child. Took off his glove and threw it on the floor. Then just stood staring not even a hello or how can I help you. I just left. Seems like they don’t want to help customers. Really need to train the staff in better customer service. I’ll take my business elsewhere.
Atmosphere: 1
Service: 1
The Donuts were very, very hard. Wasted $6.
Atmosphere: 1
Food: 1
Service: 1
One worker was kind of condescending. Also, a lot of types of donuts that were advertised were not available. Other than that, everything was great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
Store was closed! Although their app said it was
Atmosphere: 1
Food: 1
Service: 1
We stop here on the way to school every once in awhile if we're in a hurry to grab a quick doughnut 🍩 for my son to scarf in the car! They currently have the cutest decorated Grinch doughnuts! Almost too cute to eat. Always fresh and staff is super nice!
Atmosphere: 4
Food: 4
Service: 4
Store closed early 😞
Atmosphere: 4
Food: 5
Service: 1
Very upset my dozen of donuts was cold and not soft at all smdh
And they look smashed
I would like a refund
Got a dozen donuts from them for the day of kindness event but the doughnuts smelled of mildew/smoke and had a weird taste.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Original Glazed Dozen
Order an 10 count donut holes at 915. Unable to get there right away due to family emergency. When I did get there told they were out. Asked why they didn’t call me. Employee had no answer. Asked for manager who came out of office. Manager said they had been too busy to call me. Told them autistic child wouldn’t take anything else. Told my three options were refund, substitution or if I didn’t talk quieter refund and service would be refused. ( I was not yelling or using profanity). Son did accept substituted item. Never did get apology
Service: 1
Everyone was extremely nice.the place was kept clean. I had fresh doughnuts. This is the way a doughnut shop should be ran.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
Restaurantji Recommends
What i ordered vs what I got
I am so disappointed after picking up my order. I had seen that the pull apart Stay Puff Marshmallow Man donuts were available and placed my order online. When I arrived at the 72nd Strret location to pickup my paid order I asked the employee if this was the pull apart StayPuff Marshmallow Man and he turned the box toward himself and peeked inside, but did not turn the box toward me, so I could not see what was in the box. These were not the pull apart Ghostbuster StayPuff Marshmallow Man. They were ring donuts. I was charged as though I had ordered the pull apart StayPuff Marshmallow Man. Not very pleased with the way this bait and switch was played on me
Meh, not really a fan so take it with a grain of salt, ordered from here because I needed coffee and treats for a meeting. They didn't make my coffee box because they were out of lids, ok, things happen, but I wish I would have known before I arrived (had ordered a day in advance) so I could have made other arrangements.
Atmosphere: 3
Food: 3
Service: 3
Always fresh
Food: 3
Service: 5
Recommended dishes: Holiday Donuts, Chocolate Glazed Donut with Sprinkles
11:16 on a Sunday, all I wanted was 2 glazed doughnuts and they were out. How are they out of classic glazed doughnuts? It was already a bad location but now I can't even trust to get their staple item.
Atmosphere: 1
Food: 1
Service: 1
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