My children went to pick up a treat at 120th & Center and 1/2 the order was wrong, they went back to fix it and they were given day old donuts that were smashed- not impressed. Go to a different location or donut shop!
Jamie Evel
The hot fresh doughnut straight off the roller was a wonderful delight!! So many sweet treats. The only thing I would complain about is that they don't have Krispy Kreme in Kansas! 500 miles is a long way to travel for a dozen doughnuts. Love it ♥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Christy Howe
Went through the drive thru today, February 18 at 4:04 pm, and ordered 2 dozen donuts. We could see the employee who got the donuts toss the box on the counter. The donuts looked thrown in. When he tried to close the box, he couldn’t because one was sticking up from being on another one. No care was put in to putting them in the box. When he couldn’t close the box, he used his bare hand to move the donut. Disgusting. I did not say nothing because it appeared he could care less about his job. I didn’t want spot or anything on the rest of them.
Atmosphere: 1
Food: 4
Service: 1
jesus rosales
Awesome.
Atmosphere: 5
Food: 5
Service: 5
Wendy Bell
I had been craving Krispy Kreme for quite a while so I stopped in tonight while I was driving past, big mistake! I ordered two glazed and the chocolate cream filled. All of them tasted like they had been frozen and thawed out. The chocolate one was even crusty around the edges. Absolute worst experience I've ever had with Krispy Kreme! Very disappointed. 😞. That's a nice auto response from Krispy Kreme after a bad review, too bad the website won't open. They act like they're making things right, but they're not!
Benita B
We went to this location when they were supposed to be open first thing in the morning. They had a sign saying they would be unable to print receipts however no reason as to why they were not open yet. That is extremely frustrating. Doubt we will be going back to this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
Dianna Kottich
Fun to watch donuts raising. Nice people to talk with. Delicious donuts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Scott Clark
Who doesn't love these donuts, especially when thier warm. These are my drugs of choice, and I'm a regular user. It's not just recreational.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, 6 Count Original Glazed Doughnuts, Cake Batter
Alexa Kreifels
First time trying it got their Christmas donuts and hated them no one ate them in my house very disappointed only the glazed was good going back to dunkin
Parking: Had to show up 20 minutes before they opened not to be stuck in a huge line which formed after we showed up
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: 6 Count Original Glazed Doughnuts
Andrea Cook
This was such a baffling and displeasing visit to Krispy Kreme. My teenagers love Krispy Kreme, so we frequently go to the location on 72nd but decided to try the location on 120th today and that was my first mistake. I placed an order at 10am for pickup at 11:30am, ordering 2 dozen assorted donuts. My teens and I arrive around 11:15 and check the pickup order shelves but they are empty. There are no other customers in line at this point, so an elderly man behind the counter asks us if he can help us and we explain we have an order for pickup. I let him know I didn't see the order on the shelf, but we are a bit early, and it might not be ready yet. He asks for the name on the order and then turns around and starts looking through the receipts at the printer. I assume he is looking for my order, my second mistake. During this time, more customers arrive in line behind me. When the man turns around, he tells me my order is not ready yet and then proceeds to help the next 3 customers in line behind me. None of these customers had pickup orders so he was taking their orders, preparing them and cashing them out all while I am still waiting for someone to start preparing my pickup order. At the point I start losing my patience, since I not only arrived well before these customers but also placed my order over an hour ago. I notice him working on a pickup order and think he is finally working on my order, my third mistake. When he finishes the order, he looks directly at me, tells me it's not for me, and tells me I still need to wait for my order before walking around me and offering this order to a man in line behind me who responds that he doesn't have a pickup order, and he hasn't been helped yet. The elderly man then places this other pickup order on the shelf behind me and proceeds to help 2 more customers in line behind me before turning back to me and asking for the name on my order a second time. At this point we have been waiting for 15 minutes, and it is now 11:30am which is the time I should have been able to retrieve my order. This is when he finally starts preparing our order. The whole experience was completely absurd. There was no reason to make us wait. It wasn't busy and there were no other customers in line behind us when we first arrived. Even if there were other customers, I was in line first and had already placed my order. There was also no reason for him to help 5 other customers that came in AFTER us and prepare a pickup order for someone that was not even there yet prior to working on mine when I was in the lobby waiting for it. I will not be returning to this location, and I will be letting everyone I know about this incident. I strongly advise anyone and everyone to avoid this location and go to the location on 72nd if you want to have a great customer service experience.
No idea how there pricing works but they tried making us pay for 2.5 dozen doughnuts as 1 dozen then 3 half dozen. I think the price was 12 more this way. We had them rering them up as 2.5 dozen.
Atmosphere: 4
Food: 5
Service: 4
Judy Houser Gabriel
Great employees 👏
Atmosphere: 5
Food: 5
Service: 5
Shyanne Grigery
My husband and I had breakfast here this morning and the staff was amazing. There was a very disgruntled lady who was misunderstanding the staff about her donut holes and she was being extremely rude and hostile to the staff. There was absolutely no reason to treat the staff the way she did!!! The staff handled it perfectly! They kept their composure and were very respectful for her, even though she didn't deserve it. Your staff at this location this morning is top notch! One of the staff members the lady yelled at was a student (we later learned from chatting after the incident) and he was so nice to her and didn't deserve to be treated like he was. I just want to make sure , as an outside customer watching the interaction, that the staff gets praised for how it was handled! Nothing would make that lady happy this morning!
Atmosphere: 5
Food: 5
Service: 5
Kaneia Mitchell
Good food! Always great service
Atmosphere: 5
Food: 5
Service: 5
Nahomy Chicas
Horrible Customer Service, didn’t even get a receipt of my order, neither was asked if I wanted one.
My children went to pick up a treat at 120th & Center and 1/2 the order was wrong, they went back to fix it and they were given day old donuts that were smashed- not impressed. Go to a different location or donut shop!
The hot fresh doughnut straight off the roller was a wonderful delight!! So many sweet treats. The only thing I would complain about is that they don't have Krispy Kreme in Kansas! 500 miles is a long way to travel for a dozen doughnuts. Love it ♥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Went through the drive thru today, February 18 at 4:04 pm, and ordered 2 dozen donuts. We could see the employee who got the donuts toss the box on the counter. The donuts looked thrown in. When he tried to close the box, he couldn’t because one was sticking up from being on another one. No care was put in to putting them in the box. When he couldn’t close the box, he used his bare hand to move the donut. Disgusting. I did not say nothing because it appeared he could care less about his job. I didn’t want spot or anything on the rest of them.
Atmosphere: 1
Food: 4
Service: 1
Awesome.
Atmosphere: 5
Food: 5
Service: 5
I had been craving Krispy Kreme for quite a while so I stopped in tonight while I was driving past, big mistake! I ordered two glazed and the chocolate cream filled. All of them tasted like they had been frozen and thawed out. The chocolate one was even crusty around the edges. Absolute worst experience I've ever had with Krispy Kreme! Very disappointed. 😞. That's a nice auto response from Krispy Kreme after a bad review, too bad the website won't open. They act like they're making things right, but they're not!
We went to this location when they were supposed to be open first thing in the morning. They had a sign saying they would be unable to print receipts however no reason as to why they were not open yet. That is extremely frustrating. Doubt we will be going back to this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
Fun to watch donuts raising. Nice people to talk with. Delicious donuts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Who doesn't love these donuts, especially when thier warm. These are my drugs of choice, and I'm a regular user. It's not just recreational.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, 6 Count Original Glazed Doughnuts, Cake Batter
First time trying it got their Christmas donuts and hated them no one ate them in my house very disappointed only the glazed was good going back to dunkin
Parking: Had to show up 20 minutes before they opened not to be stuck in a huge line which formed after we showed up
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: 6 Count Original Glazed Doughnuts
This was such a baffling and displeasing visit to Krispy Kreme. My teenagers love Krispy Kreme, so we frequently go to the location on 72nd but decided to try the location on 120th today and that was my first mistake. I placed an order at 10am for pickup at 11:30am, ordering 2 dozen assorted donuts. My teens and I arrive around 11:15 and check the pickup order shelves but they are empty. There are no other customers in line at this point, so an elderly man behind the counter asks us if he can help us and we explain we have an order for pickup. I let him know I didn't see the order on the shelf, but we are a bit early, and it might not be ready yet. He asks for the name on the order and then turns around and starts looking through the receipts at the printer. I assume he is looking for my order, my second mistake. During this time, more customers arrive in line behind me. When the man turns around, he tells me my order is not ready yet and then proceeds to help the next 3 customers in line behind me. None of these customers had pickup orders so he was taking their orders, preparing them and cashing them out all while I am still waiting for someone to start preparing my pickup order. At the point I start losing my patience, since I not only arrived well before these customers but also placed my order over an hour ago. I notice him working on a pickup order and think he is finally working on my order, my third mistake. When he finishes the order, he looks directly at me, tells me it's not for me, and tells me I still need to wait for my order before walking around me and offering this order to a man in line behind me who responds that he doesn't have a pickup order, and he hasn't been helped yet. The elderly man then places this other pickup order on the shelf behind me and proceeds to help 2 more customers in line behind me before turning back to me and asking for the name on my order a second time. At this point we have been waiting for 15 minutes, and it is now 11:30am which is the time I should have been able to retrieve my order. This is when he finally starts preparing our order. The whole experience was completely absurd. There was no reason to make us wait. It wasn't busy and there were no other customers in line behind us when we first arrived. Even if there were other customers, I was in line first and had already placed my order. There was also no reason for him to help 5 other customers that came in AFTER us and prepare a pickup order for someone that was not even there yet prior to working on mine when I was in the lobby waiting for it. I will not be returning to this location, and I will be letting everyone I know about this incident. I strongly advise anyone and everyone to avoid this location and go to the location on 72nd if you want to have a great customer service experience.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
No idea how there pricing works but they tried making us pay for 2.5 dozen doughnuts as 1 dozen then 3 half dozen. I think the price was 12 more this way. We had them rering them up as 2.5 dozen.
Atmosphere: 4
Food: 5
Service: 4
Great employees 👏
Atmosphere: 5
Food: 5
Service: 5
My husband and I had breakfast here this morning and the staff was amazing. There was a very disgruntled lady who was misunderstanding the staff about her donut holes and she was being extremely rude and hostile to the staff. There was absolutely no reason to treat the staff the way she did!!! The staff handled it perfectly! They kept their composure and were very respectful for her, even though she didn't deserve it. Your staff at this location this morning is top notch! One of the staff members the lady yelled at was a student (we later learned from chatting after the incident) and he was so nice to her and didn't deserve to be treated like he was. I just want to make sure , as an outside customer watching the interaction, that the staff gets praised for how it was handled! Nothing would make that lady happy this morning!
Atmosphere: 5
Food: 5
Service: 5
Good food! Always great service
Atmosphere: 5
Food: 5
Service: 5
Horrible Customer Service, didn’t even get a receipt of my order, neither was asked if I wanted one.
Atmosphere: 1
Food: 4
Service: 1
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