What a weird experience. We've used this location for catering for a few years now but our most recent experience was bizarre. I called to request catering, I prefer to call vs. Ordering online to specify that id like the rolls halved. I called a few times throughout the day during nonpeak times but each time someone answered and hung up immediately. After several calls from various numbers, I finally get to speak to a person. I ask to speak to Austin who Usually handles our catering orders. Im told hes at another store and given a different number to reach him at. I call the number, unbeknownst to me its his personal phone number so we have a very awkward interaction where i apologize profusely for the confusion and where he says hell call me the next day and I agree. That was 4 days ago. No call back and I cant get through to the store phone again, ive tried. I had 1 job and it was to order our beloved pepperjax for our employees and seems pepperjax is actively working against me. At this point I give and am forced to order qdoba so thats a bummer
Atmosphere: 1
Food: 5
Service: 1
Zaria
Didn’t get what I ordered. Maurice is rude
Food: 3
Service: 1
Matt Wagner
The food is not worth the price at this location. They put our nacho in a to go bowl and not an eat in one, even though we said for here. The bowls are small and the chips were separated. The best locations are the ones you can see your food being made. Like the Council Bluffs, or Papillion location. They forgot a couple of the items we wanted on our dishes. And our kid did not get his treat. We went on a Wednesday around 6 pm and we were the only customers here, so not busy and should have been better with our order. Will probably not be coming back to one of these locations where you cannot see your food being made. I have no idea why they changed it to this setup.
Atmosphere: 1
Food: 1
Service: 1
Michele Denice Richards
Food cold..clerk rude..NEED TO SPEAK UP..won't be back to this store
Atmosphere: 2
Food: 1
Service: 1
Paradise Maui
Stopped in for a quick bite to eat, the young man cashier was running both the drive thru and counter, but he acknowledged me right away!!!!!!! Great customer service thanks Saturday 4:30pm or so
Atmosphere: 5
Food: 5
Service: 5
Marsha Abell
This was an absolutely wonderful experience. Even though the changes were enormous since I am back into town, it was still pleasant. The service was amazing.
Atmosphere: 5
Food: 5
Service: 5
Jacob Bartman
This location always gets my order wrong . Travel farther to go to another pepperjax the food is awesome there .
Atmosphere: 2
Food: 1
Service: 3
gloria melgar
Had a really good experience! Shout out to Parker D!!! He was very nice and sweet please him a raise, we will be coming back to this location very soon!!!
Atmosphere: 5
Food: 5
Service: 5
Kenia Perez
Girl at the window needs to be fired. Came through the drive thru last night and can hear her out through out the mic because she left it on. Talking crap about the customers. When I finally got to the window, hand her money and I told her she gave me the wrong change back kindly. She then slams the window and freaks out, talking Crap about me to her coworkers. I’ve never seen anything like it before. I guess kids now a days don’t know how to count back change. Not that hard and no need to freak out over it.
Atmosphere: 1
Food: 1
Service: 1
Sheri Anderson
Customer service was terrible . Seen a cockroach on the floor refused to give me a refund. Not to mention how long my order took. WOULD NOT RECOMMEND.
The rice is gritty, a little hard, chewy. It should be cooked a little longer. I don’t know something is off with it. It’s been a while since I’ve been back to this pepper jacks so I decided to try it again and the rice is the same. I know management changed a couple years ago. It’s weird. The service wasn’t that great before but the food was always on point and now it’s vice versa.
Atmosphere: 4
Food: 1
Service: 5
Shirley Williamson
I think this Pepperjax should clean their grill more offten. The grill was so filthy, it look like it had not been clean since they open the doors that morning. Will never go to that Pepperjax again.
Atmosphere: 3
Food: 1
Service: 5
Abigail Dawdy
Shout out to Lawrence, Marcy, and Chelsea (in that order) for being absolute earth angels and helping me get my order figured out. This team is amazing ✨
Atmosphere: 5
Food: 5
Service: 5
Lexi Renee
This worker Erin took forever to make my food, and I was late for work because it took him just an hour to get everything. When he was taking me order I was getting frustrated because I stood there longer then what I should have
Atmosphere: 1
Food: 1
Service: 1
Heidi Theis
First time I have ever ordered through the drive through and probably the last. Ordered a chicken rice bowl with barely any rice. Asked for extra mushrooms and got none. They even ran out cheese! Come on, you’re Pepperjax!
What a weird experience. We've used this location for catering for a few years now but our most recent experience was bizarre. I called to request catering, I prefer to call vs. Ordering online to specify that id like the rolls halved. I called a few times throughout the day during nonpeak times but each time someone answered and hung up immediately. After several calls from various numbers, I finally get to speak to a person. I ask to speak to Austin who Usually handles our catering orders. Im told hes at another store and given a different number to reach him at. I call the number, unbeknownst to me its his personal phone number so we have a very awkward interaction where i apologize profusely for the confusion and where he says hell call me the next day and I agree. That was 4 days ago. No call back and I cant get through to the store phone again, ive tried. I had 1 job and it was to order our beloved pepperjax for our employees and seems pepperjax is actively working against me. At this point I give and am forced to order qdoba so thats a bummer
Atmosphere: 1
Food: 5
Service: 1
Didn’t get what I ordered. Maurice is rude
Food: 3
Service: 1
The food is not worth the price at this location. They put our nacho in a to go bowl and not an eat in one, even though we said for here. The bowls are small and the chips were separated. The best locations are the ones you can see your food being made. Like the Council Bluffs, or Papillion location. They forgot a couple of the items we wanted on our dishes. And our kid did not get his treat. We went on a Wednesday around 6 pm and we were the only customers here, so not busy and should have been better with our order. Will probably not be coming back to one of these locations where you cannot see your food being made. I have no idea why they changed it to this setup.
Atmosphere: 1
Food: 1
Service: 1
Food cold..clerk rude..NEED TO SPEAK UP..won't be back to this store
Atmosphere: 2
Food: 1
Service: 1
Stopped in for a quick bite to eat, the young man cashier was running both the drive thru and counter, but he acknowledged me right away!!!!!!! Great customer service thanks
Saturday 4:30pm or so
Atmosphere: 5
Food: 5
Service: 5
This was an absolutely wonderful experience. Even though the changes were enormous since I am back into town, it was still pleasant. The service was amazing.
Atmosphere: 5
Food: 5
Service: 5
This location always gets my order wrong . Travel farther to go to another pepperjax the food is awesome there .
Atmosphere: 2
Food: 1
Service: 3
Had a really good experience! Shout out to Parker D!!! He was very nice and sweet please him a raise, we will be coming back to this location very soon!!!
Atmosphere: 5
Food: 5
Service: 5
Girl at the window needs to be fired. Came through the drive thru last night and can hear her out through out the mic because she left it on. Talking crap about the customers. When I finally got to the window, hand her money and I told her she gave me the wrong change back kindly. She then slams the window and freaks out, talking Crap about me to her coworkers. I’ve never seen anything like it before. I guess kids now a days don’t know how to count back change. Not that hard and no need to freak out over it.
Atmosphere: 1
Food: 1
Service: 1
Customer service was terrible . Seen a cockroach on the floor refused to give me a refund. Not to mention how long my order took. WOULD NOT RECOMMEND.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The rice is gritty, a little hard, chewy. It should be cooked a little longer. I don’t know something is off with it. It’s been a while since I’ve been back to this pepper jacks so I decided to try it again and the rice is the same. I know management changed a couple years ago. It’s weird. The service wasn’t that great before but the food was always on point and now it’s vice versa.
Atmosphere: 4
Food: 1
Service: 5
I think this Pepperjax should clean their grill more offten. The grill was so filthy, it look like it had not been clean since they open the doors that morning. Will never go to that Pepperjax again.
Atmosphere: 3
Food: 1
Service: 5
Shout out to Lawrence, Marcy, and Chelsea (in that order) for being absolute earth angels and helping me get my order figured out. This team is amazing ✨
Atmosphere: 5
Food: 5
Service: 5
This worker Erin took forever to make my food, and I was late for work because it took him just an hour to get everything. When he was taking me order I was getting frustrated because I stood there longer then what I should have
Atmosphere: 1
Food: 1
Service: 1
First time I have ever ordered through the drive through and probably the last. Ordered a chicken rice bowl with barely any rice. Asked for extra mushrooms and got none. They even ran out cheese! Come on, you’re Pepperjax!
Atmosphere: 2
Food: 2
Service: 2
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