I recently hosted a birthday party here for my daughter’s 10th birthday with a group of about 30 people, and unfortunately, the overall experience was very disappointing.
The party room is advertised as accommodating 35 people. While there may technically be that many seats, the room absolutely DOES NOT comfortably fit 35 people. It was extremely cramped, with little space to move, which made it difficult for both adults and children to enjoy the event. I feel this is important to note so other families are not misled when planning large gatherings.
Before booking, I specifically called to compare locations. I would have chosen the other Pizza West location because it offeredmore space, but I was told the Maple Street location had video games that would be appealing for kids. I was told there were several actual video games along with a claw machine. This was a major deciding factor since this was a children’s party. In reality, there was only one claw machine, and the rest were coin operated toy or gumball style machines. There were no actual video games as described, which was very disappointing.
I also called ahead and spoke with Andrew, the manager, who was very kind and helpful. I asked specifically about having the Broncos game on with audio, as that was another deciding factor in booking this location. While staff were able to pull the game audio onto a smaller TV only after having issues. The sound was extremely low and inaudible. It came across as muffled background noise, and no one could actually hear or follow the game! Andrew had left before the game started, and the staff on duty afterward were unable to improve the situation.
The service was also terrible for a party of this size. We expected more consistent attention. I repeatedly had to ask for plates to be cleared, and follow up for basic needs; napkins, refills, etc.. Plates piled up, and our group ended up clearing them ourselves multiple times while food was still being ordered. Such a disappointment, when they did not have one customer inside eating the whole time, and the one lady they had standing around. Considering the amount of money spent, the level of service did not meet expectations at all. At the end of the event, there was also a billing mix-up that added to the frustration. I went to close out the tab, not realizing my husband had already paid. I was told the bill had been paid but was not given clear information about who paid or honest information when i asked if a tip had been left. Based on that conversation, I tipped AGAIN! Shortly afterward, I learned my husband had already paid the bill and tipped very well. As a result, we unintentionally double-tipped. This lack of clarity was disappointing, especially at the end of an already stressful experience. The food quality itself was a below average, and I had heard great things about their food, it did not match up and we (ourselves) ordered two large pizzas: 1 crab ragoon and 1 pepp. Along with 20 wings half spicey garlic and half BBQ. I tried several others orders and was unimpressed. - Super disappointing.
That said, I would never host a party here again, of any size. The combination of the cramped space, misleading information, lack of entertainment for kids, audio issues, and poor service made this a stressful and disappointing experience. I can say that I won't be back, not even for take out.
Atmosphere: 1
Food: 2
Service: 1
Carol Hodson
We live way out west but were headed to Costco so stopped in for dinner. Quiet, clean and affordable. The salad bar was fresh, the pizza very good! Our favorite pizza for +30 years has been The Isles in Havelock/Lincoln. This is the first pizza to compete! Will be back!
Atmosphere: 5
Food: 5
Service: 5
jewelz webster
Me & my coworker decided to try this place for lunch! We had the absolutely best service! We got the buffalo chicken pizza with cream cheese & we will definitely be back :) the girl taking our order was so sweet! Pizza was a 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Erik Sayer
Great place with great food
Atmosphere: 5
Food: 5
Service: 5
Carol Smith
Great pizza, incredible salad bar, friendly servers! Great price!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salad Bar, Specialty Pizzas
Tom Jarvi
Pizza West is fantastic! The food is delicious. Their pizza has perfectly cooked crust and has fresh toppings. Their service, especially Heather, is just as amazing as the food. They are all friendly, attentive and welcoming. You can tell they really care about their customers. Definitely my go to spot when I’m craving a good meal.
Atmosphere: 5
Food: 5
Service: 5
Dan Grossman
Heather did a great job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar
Rick Smith
I had high hopes, and nope. So I ordered a Pepperoni & Ham pizza w extra sauce, plus Fettuccine Alfredo w Chicken. All the food was blah. I can’t imagine ever trying it again. I rarely grade things less than a 3, but I literally just stopped eating both and threw them away. You know how people say, “…even bad pizza is good.”…nope. Oh, also…their liquor is overpriced. Beer could be better, but liquor isn’t worth your wallet.
Atmosphere: 3
Food: 2
Service: 3
Geri Mason
Delicious pizza, chicken salad, kids meals. Dessert pizza is the best!
Previously I would have said this was one of, if not the best, pizza places in town but everything is different now, and awful. This is the second time since change of ownership we have been there. The first time was atrocious and the owner was kind enough to refund our money. We decided to give it another try a few months later and it’s worse. The food is overly salty and flavorless. The pizza has hardly any sauce and the edible hulk didn’t even have buffalo sauce on it. Everything about this place is terrible. Over priced beyond belief and some of the worst pizza in Omaha. The service is also horrible with our waiter just hanging out behind the counter eating pizza. The place screams incompetence l.
Atmosphere: 3
Food: 1
Service: 1
Danira
This place is terrible. Employees there are rude. We called and ordered and went to pick it up, they didn’t even have our order in. This is not the first time this happened. Will be not be going back ever.
Atmosphere: 1
Food: 1
Service: 1
Michelle R
The food was good but we were here for an hour and a half. I saw 2 people working. One person brought us water and then we never saw her again. She bussed tables but that was about it. She didn't come back to our table. Then 1 other person took our order and he also waited on all the other tables, was the bartender and worked Keno. So it took forever for everything that should not have taken so long. We went at 6 on a Sunday and there were 4 or 5 other parties there. So waiting so long with little kids was a challenge.
Atmosphere: 3
Food: 4
Service: 1
Thomas
I used to beg people to come to Omaha in 2019 just to try this place. Now I urge people to avoid it. Prices have gone up and quality has absolutely bottomed out. Go to Chuck E Cheese if you want better pizza.
Atmosphere: 2
Food: 1
Service: 2
Tristan
A hour wait nobody else had food too.we got there other people didn’t food. They didn’t say nothing about the salad bar costing. And took long getting our plates, an order for us 3 took 1 hour aswell. And very costing for one meal.
I recently hosted a birthday party here for my daughter’s 10th birthday with a group of about 30 people, and unfortunately, the overall experience was very disappointing.
The party room is advertised as accommodating 35 people. While there may technically be that many seats, the room absolutely DOES NOT comfortably fit 35 people. It was extremely cramped, with little space to move, which made it difficult for both adults and children to enjoy the event. I feel this is important to note so other families are not misled when planning large gatherings.
Before booking, I specifically called to compare locations. I would have chosen the other Pizza West location because it offeredmore space, but I was told the Maple Street location had video games that would be appealing for kids. I was told there were several actual video games along with a claw machine. This was a major deciding factor since this was a children’s party. In reality, there was only one claw machine, and the rest were coin operated toy or gumball style machines. There were no actual video games as described, which was very disappointing.
I also called ahead and spoke with Andrew, the manager, who was very kind and helpful. I asked specifically about having the Broncos game on with audio, as that was another deciding factor in booking this location. While staff were able to pull the game audio onto a smaller TV only after having issues. The sound was extremely low and inaudible. It came across as muffled background noise, and no one could actually hear or follow the game! Andrew had left before the game started, and the staff on duty afterward were unable to improve the situation.
The service was also terrible for a party of this size. We expected more consistent attention. I repeatedly had to ask for plates to be cleared, and follow up for basic needs; napkins, refills, etc.. Plates piled up, and our group ended up clearing them ourselves multiple times while food was still being ordered. Such a disappointment, when they did not have one customer inside eating the whole time, and the one lady they had standing around. Considering the amount of money spent, the level of service did not meet expectations at all. At the end of the event, there was also a billing mix-up that added to the frustration. I went to close out the tab, not realizing my husband had already paid. I was told the bill had been paid but was not given clear information about who paid or honest information when i asked if a tip had been left. Based on that conversation, I tipped AGAIN! Shortly afterward, I learned my husband had already paid the bill and tipped very well. As a result, we unintentionally double-tipped. This lack of clarity was disappointing, especially at the end of an already stressful experience. The food quality itself was a below average, and I had heard great things about their food, it did not match up and we (ourselves) ordered two large pizzas: 1 crab ragoon and 1 pepp. Along with 20 wings half spicey garlic and half BBQ. I tried several others orders and was unimpressed. - Super disappointing.
That said, I would never host a party here again, of any size. The combination of the cramped space, misleading information, lack of entertainment for kids, audio issues, and poor service made this a stressful and disappointing experience. I can say that I won't be back, not even for take out.
Atmosphere: 1
Food: 2
Service: 1
We live way out west but were headed to Costco so stopped in for dinner. Quiet, clean and affordable. The salad bar was fresh, the pizza very good! Our favorite pizza for +30 years has been The Isles in Havelock/Lincoln. This is the first pizza to compete! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Me & my coworker decided to try this place for lunch! We had the absolutely best service! We got the buffalo chicken pizza with cream cheese & we will definitely be back :) the girl taking our order was so sweet! Pizza was a 10/10!!!
Atmosphere: 5
Food: 5
Service: 5
Great place with great food
Atmosphere: 5
Food: 5
Service: 5
Great pizza, incredible salad bar, friendly servers! Great price!!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salad Bar, Specialty Pizzas
Pizza West is fantastic! The food is delicious. Their pizza has perfectly cooked crust and has fresh toppings. Their service, especially Heather, is just as amazing as the food. They are all friendly, attentive and welcoming. You can tell they really care about their customers. Definitely my go to spot when I’m craving a good meal.
Atmosphere: 5
Food: 5
Service: 5
Heather did a great job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar
I had high hopes, and nope. So I ordered a Pepperoni & Ham pizza w extra sauce, plus Fettuccine Alfredo w Chicken. All the food was blah. I can’t imagine ever trying it again. I rarely grade things less than a 3, but I literally just stopped eating both and threw them away. You know how people say, “…even bad pizza is good.”…nope. Oh, also…their liquor is overpriced. Beer could be better, but liquor isn’t worth your wallet.
Atmosphere: 3
Food: 2
Service: 3
Delicious pizza, chicken salad, kids meals. Dessert pizza is the best!
Atmosphere: 5
Food: 5
Service: 5
Best lunch deal in town.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Previously I would have said this was one of, if not the best, pizza places in town but everything is different now, and awful. This is the second time since change of ownership we have been there. The first time was atrocious and the owner was kind enough to refund our money. We decided to give it another try a few months later and it’s worse. The food is overly salty and flavorless. The pizza has hardly any sauce and the edible hulk didn’t even have buffalo sauce on it. Everything about this place is terrible. Over priced beyond belief and some of the worst pizza in Omaha. The service is also horrible with our waiter just hanging out behind the counter eating pizza. The place screams incompetence l.
Atmosphere: 3
Food: 1
Service: 1
This place is terrible. Employees there are rude. We called and ordered and went to pick it up, they didn’t even have our order in. This is not the first time this happened. Will be not be going back ever.
Atmosphere: 1
Food: 1
Service: 1
The food was good but we were here for an hour and a half. I saw 2 people working. One person brought us water and then we never saw her again. She bussed tables but that was about it. She didn't come back to our table. Then 1 other person took our order and he also waited on all the other tables, was the bartender and worked Keno. So it took forever for everything that should not have taken so long. We went at 6 on a Sunday and there were 4 or 5 other parties there. So waiting so long with little kids was a challenge.
Atmosphere: 3
Food: 4
Service: 1
I used to beg people to come to Omaha in 2019 just to try this place. Now I urge people to avoid it. Prices have gone up and quality has absolutely bottomed out. Go to Chuck E Cheese if you want better pizza.
Atmosphere: 2
Food: 1
Service: 2
A hour wait nobody else had food too.we got there other people didn’t food. They didn’t say nothing about the salad bar costing. And took long getting our plates, an order for us 3 took 1 hour aswell. And very costing for one meal.
Atmosphere: 2
Food: 2
Service: 1
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