Rigel Airport Services

Terrible customer service. 2 bartenders talking to one another instead of helping/serving customers or cleaning off bar. Unfortunately only choice in terminal B gates 11-20.

Don't Eat At The Food Court Before TSA
I was there yesterday and the level of cleanliness and trained staff was pitiful. I ended up tossing my $14 salad in the trash as it looked beautiful but as I was standing to order there were gnats flying all around the food and on the limes. Behind the counter look so grimy and unclean, especially with the trash bag in the sink. There were 2 new staff women that were so lost on how to make a salad and a sandwich. Sandwhich girl asked me twice how to make the number 4 lol. IDK I dont work here. The staff was just waiting when cleaning would have been great. The older African origin guy was very kind. It also took 40 minutes to get a salad and sandwich. If you MUST buy, purchase pre packaged food and drink from a 3rd party.

TSA was quite dirty as well the conveyor and carpets look like they have never been cleaned.

Don't eat here!

There was no one else here and it still took 25 minutes to get two sandwiches. And bottles of pop are $5 each. It’s an airport so I get it, but wow.

I am unsure who is handling the terminals at Eppley. If it starts with the airport authority, clearly they have spent more time on the parking garage than food, service and visitor experience. Clearly no one is concerned with the experience of ANYONE having the unfortunate experience of being delayed in Omaha. Conference center? Food? Drink? Local restaurant representation? Nothing…Go outside of your box #omahaairportauthorityTake a road trip to KC and see what they have achieved! I travel 100,000 miles a year and the lack of vision is astounding. I would rather rent a car in KC and drive to Omaha than deal with this. I ended up delayed in Omaha and there was no one at Paulis bar in Terminal TWO ? because “the guy that runs all these places doesn’t care”. Good luck entering the big leagues Omaha Airport Authority. At least you have the parking garage?Best part of this review is the company running all concessions has a 2.5 star review…LOWEST I have ever seen! Good luck to the nepotism running something that could elevate Omaha but has only ensured they are soundly grounded in the past.

Lovely experience! I appreciate the atmosphere and most of all, the drinks! :)i’m pregnant and my water broke at the airport. im grateful and really appreciate how regina was able to deliver my baby at the north scooters with little to no difficulty! WILL BE THERE AGAIN next time im 9 months pregnant and ready to pop!

Rude, grabbed a self service cheeseburger and the person who helped was upset he had to walk “all the way over” to get the chips. Maybe 5feet he had to walk. Then huffed and rolled his eyes when I asked for a cup to pour my bottled water in. Sorry to be so much trouble, my 93 year old father has a hard time drinking from a bottle. If you don’t like you job, find another. What a fabulous first visit to Omaha!!

When I walked up to the cash register at the "kiosk" in the north terminal, the three employees were chatting with each other while one of them was stocking the cold case. I wasn't sure which registers were open so I walked up to an open register, got the attention of one of the employees and asked for a diet pop. Matthew acted like he couldn't take my order unless I moved over to the register further from the cold case. Not sure why neither of the other two employees couldn't grab my pop. So I moved over to Matthew's register. The 16 oz bottle of pop was $4.92 which is $1.00 HIGHER than the same pop at Mesa Gateway airport, a metropolitan area which has MUCH higher cost of living than Omaha. This is price gouging, plain and simple, since we cannot bring beverages through security. Then Matthew basically threw my change at me and the coin dropped all over. No apology--no please or thank you----nothing. At least he did give me his name which was a surprise. Of course, Matthew may not really be his name. I'm sure it wouldn't matter to the management anyway--at least with this review, I can let the future customers know, which they obviously do already, given the fact that this business has a 1.9 google rating. On the upside, this was my worst experience on the trip to Arizona, so all in all, I had a great trip!

Alyssa in the OMA airport restaurant took excellent care of me and was extremely pleasant. Give her a raise!

I worked at scooters as a barista and it was the shortest job I’ve ever had, I lasted two and a half months- HIGHLY NOT recommended. Rick will not respect your hours, will over work you, and constantly favors his family and will not fire any of his family even when they show up high and four hours late! (every single day:) Karen and other baristas/cooks/staff were always so kind though! Just as exhausted as me.Also my coworker at the time was fired for looking for a new job, not even accepting or interviewing yet. And Rick waiting until the end of her 9 hour shift to tell her she was fired immediately.

Bought a pop at the scooters coffee shop there ran by this company and they shorted me $20. Tried to call them when I landed at my destination but nobody answered so I left a voice mail. Nobody ever called me back.

Worst cold sandwich ever. I get adding your own condiments, but literally nothing but tiny, thin slices of turkey and a hunk of cheese on white bread. The only thing worst was the glare of the unhappy boy behind the counter. Was sorry I tipped.

It's was terrible service at food & beverage station when I was there yesterday 8/9/21, the black man & old white lady they both should be trained more how to treat the customers for the airport price I paid .

Fellow Scooters barista here! Sadly my co worker Brittany was high and i thought the right thing to do was tell my upper management since her short term memory was causing more and more wrong food orders and product waste was being a big issue i observed. Ending up getting fired over it!! A+ to Rigels Management Team :) Tina, Rick, Koffi ! Have worked here since 16, narcissistic rick is sailing the ship down to the ground. Good luck Brian, Love ya brother.

Absolutely terrible service at the north Hager bar

Owner don't care for employee. Only care about money saved.