I understand that courtesy and common sense may not always be top priorities, but in a children’s hospital coffee shop, they should be. I placed an online order and took my time walking upstairs to pick it up. When I arrived, I waited patiently near the pickup counter for about 10 minutes, exchanging a few awkward glances with the staff. Eventually, someone asked if I was there for an online order, and when I said yes, I was told they don’t start making online orders until you let them know you’ve arrived. I don’t use the app often, and after checking the fine print, I did see that it mentions informing them upon arrival. However, a sign near the pickup counter could help avoid confusion and make the process smoother for customers and less frustrating. Just a suggestion.
Atmosphere: 2
Food: 3
Service: 1
James Winchester
Were given cups for complimentary coffee while our 6 year old is here for chemo. Provided by an Organization, "Caleb's Cups" I believe. Usually, excellent service and always great smoothie (not a coffee drinker) but one employee was just rude. Falsely claiming there's a one cup a day limit - we checked with the Hospital Social Worker - and only filing the Medium sized cup half way, basically a small ?. Satisfied on multiple visits before and after, just that one encounter.
Atmosphere: 5
Food: 5
Service: 4
dannon thomas
I wish I would have read the reviews before wasting my time with an interview here. The owner (women) is so horrible disgusting and disrespectful. She talked trash on the younger generation and acted like she is a queen. She then called me a few days later and literally said “Can you even talk?” “You didn’t open up to me in your interview, so I don’t even know if you can tell a customer to have a good day.” I definitely was talkative and open in my interview. I didn’t give my whole life story, so maybe thats what she wanted. Her daughter-the manager called to offer me the job and when I declined and told her why. She belittled me and treated me like a child. PLEASE do not work here. They say they go through staff quickly and I can tell why.
Atmosphere: 1
Food: 1
Service: 1
Jasmine Daniels
An absolutely abysmal experience. My two-year-old son is currently staying here for a procedure. My son's father and I decided to give this place our business, instead of Starbucks, which we deeply regret.I ordered a simple, dark roast, brewed coffee with Toffee Nut flavor, and seven pumps of cream. Although I am a coffee snob, I rarely complain about coffee. It is seriously hard to mess up coffee, period.Believe me when I say this was the WORST coffee I've had in awhile. It was painfully bitter, barely had any of my requested amount of cream, and left me with a funny aftertaste. I barely drank any of the coffee, so my son's father convinced me to get a replacement.I politely explained my dissatisfaction with the coffee, and ordered another. I was shocked when I was charged full price. The employees literally saw me dump my original coffee (which was still pretty much full) in the trash can. Still, I remained silent and took the second coffee I ordered. The second coffee was even worse than first. It tasted like water mixed with steamed milk. At this point, I was becoming irritated and politely asked if they charged for a flavor shot. Mind you, I ordered a brewed Carmelicious coffee, which I naturally assumed would be sweet.The employee stated that they do, in fact, charge for a flavor shot. At this point, I became noticably upset, as I had already spent $10.00 for coffee I didn't particularly enjoy, with the first being thrown in the trash can after only a few sips. I responded that I had actually expected the coffee to be replaced for free, given my apparent dissatisfaction, and that I only came back because I considered myself to be a loyal customer. Realistically, I could've ordered better coffee from the hospital cafeteria, but I chose to continue to give them my business. We exchanged pointless banter, which was beginning to further irritate me, as the employee was blatantly rude and argumentative. She stated that since they gave me what I asked for, then I wouldn't be given a refund. Wait, what!? That's the most ridiculous response I have ever heard. As a business, you should WANT to make it right. You shouldn't want a customer to leave dissatisfied. That being said, this is the LAST time I will ever give Scooter's my money- back to Starbucks I go!
Atmosphere: 1
Food: 1
Service: 1
Lilly Scholl
If anyone is curious for the bad rep, to fill you in, it’s the management sadly. Most the workers are helpful and nice but management is BAD ? from the outside it may look normal but have one conversation with the owners/management. It’s a family with a lot of issues. If you are sick or have a family emergency, they still want you behind that counter working your butt off, if you have any sort of issue, it’s most definitely your own fault and nothing comes of it, if you basically have any sort of voice inside this store you will be bullied by your bosses.EDIT: They refused my W2 until I told them I was getting the IRS involved, which I was told to do so by everyone I contacted regarding this situation. If you didn’t know, that’s ILLEGAL! Please do not spend money here OR work here, please :(
Atmosphere: 1
Food: 1
Service: 1
Allison Galvin
We love Scooters!!! They know me and my drink! This is my favorite location!!! ❤️❤️
Ralph Thompson
Great service
Atmosphere: 5
Food: 5
Service: 5
Alyssa Scholl
The manager will lie to her parents (who are the owners) about situations so don’t expect to get any closure if you have issues because they won’t believe you. If only the manager (brittani) was more honest and open and they wouldn’t go through their staff like they go through underwear.
Not sure why it has a bad rep. Been here a couple times while at the hospital. Super friendly baristas, & they got my orders right. Honestly, it’s a godsend having someplace like this for a parent with their kid in the hospital.
Noah Scholl
Yikes! Worst experience with a Scooters. Steer clear from Kelli!
Sheena Smith
They messed up multiple orders multiple times for the same people in front of me. Messed up my order and when I asked the to fix it... all I needed was milk in my tea... they didn't pour any liquid out to add the milk. They simply filled the cup to overflowing. Because that is the logical thing to do? And when they did so the other customers who saw this also were completely baffled. Why?
Barb Kubes
Ordered a strawberry smoothie and muffin. Got the muffin right away. But had ask for my smoothie after several people had gotten there order. Was very disappointed. Cashier was very juice and apologized but the others did not seem to really care
friendly staff and fast service
Fast and friendly staff
I understand that courtesy and common sense may not always be top priorities, but in a children’s hospital coffee shop, they should be. I placed an online order and took my time walking upstairs to pick it up. When I arrived, I waited patiently near the pickup counter for about 10 minutes, exchanging a few awkward glances with the staff. Eventually, someone asked if I was there for an online order, and when I said yes, I was told they don’t start making online orders until you let them know you’ve arrived. I don’t use the app often, and after checking the fine print, I did see that it mentions informing them upon arrival. However, a sign near the pickup counter could help avoid confusion and make the process smoother for customers and less frustrating. Just a suggestion.
Atmosphere: 2
Food: 3
Service: 1
Were given cups for complimentary coffee while our 6 year old is here for chemo. Provided by an Organization, "Caleb's Cups" I believe. Usually, excellent service and always great smoothie (not a coffee drinker) but one employee was just rude. Falsely claiming there's a one cup a day limit - we checked with the Hospital Social Worker - and only filing the Medium sized cup half way, basically a small ?. Satisfied on multiple visits before and after, just that one encounter.
Atmosphere: 5
Food: 5
Service: 4
I wish I would have read the reviews before wasting my time with an interview here. The owner (women) is so horrible disgusting and disrespectful. She talked trash on the younger generation and acted like she is a queen. She then called me a few days later and literally said “Can you even talk?” “You didn’t open up to me in your interview, so I don’t even know if you can tell a customer to have a good day.” I definitely was talkative and open in my interview. I didn’t give my whole life story, so maybe thats what she wanted. Her daughter-the manager called to offer me the job and when I declined and told her why. She belittled me and treated me like a child. PLEASE do not work here. They say they go through staff quickly and I can tell why.
Atmosphere: 1
Food: 1
Service: 1
An absolutely abysmal experience. My two-year-old son is currently staying here for a procedure. My son's father and I decided to give this place our business, instead of Starbucks, which we deeply regret.I ordered a simple, dark roast, brewed coffee with Toffee Nut flavor, and seven pumps of cream. Although I am a coffee snob, I rarely complain about coffee. It is seriously hard to mess up coffee, period.Believe me when I say this was the WORST coffee I've had in awhile. It was painfully bitter, barely had any of my requested amount of cream, and left me with a funny aftertaste. I barely drank any of the coffee, so my son's father convinced me to get a replacement.I politely explained my dissatisfaction with the coffee, and ordered another. I was shocked when I was charged full price. The employees literally saw me dump my original coffee (which was still pretty much full) in the trash can. Still, I remained silent and took the second coffee I ordered. The second coffee was even worse than first. It tasted like water mixed with steamed milk. At this point, I was becoming irritated and politely asked if they charged for a flavor shot. Mind you, I ordered a brewed Carmelicious coffee, which I naturally assumed would be sweet.The employee stated that they do, in fact, charge for a flavor shot. At this point, I became noticably upset, as I had already spent $10.00 for coffee I didn't particularly enjoy, with the first being thrown in the trash can after only a few sips. I responded that I had actually expected the coffee to be replaced for free, given my apparent dissatisfaction, and that I only came back because I considered myself to be a loyal customer. Realistically, I could've ordered better coffee from the hospital cafeteria, but I chose to continue to give them my business. We exchanged pointless banter, which was beginning to further irritate me, as the employee was blatantly rude and argumentative. She stated that since they gave me what I asked for, then I wouldn't be given a refund. Wait, what!? That's the most ridiculous response I have ever heard. As a business, you should WANT to make it right. You shouldn't want a customer to leave dissatisfied. That being said, this is the LAST time I will ever give Scooter's my money- back to Starbucks I go!
Atmosphere: 1
Food: 1
Service: 1
If anyone is curious for the bad rep, to fill you in, it’s the management sadly. Most the workers are helpful and nice but management is BAD ? from the outside it may look normal but have one conversation with the owners/management. It’s a family with a lot of issues. If you are sick or have a family emergency, they still want you behind that counter working your butt off, if you have any sort of issue, it’s most definitely your own fault and nothing comes of it, if you basically have any sort of voice inside this store you will be bullied by your bosses.EDIT: They refused my W2 until I told them I was getting the IRS involved, which I was told to do so by everyone I contacted regarding this situation. If you didn’t know, that’s ILLEGAL! Please do not spend money here OR work here, please :(
Atmosphere: 1
Food: 1
Service: 1
We love Scooters!!! They know me and my drink! This is my favorite location!!! ❤️❤️
Great service
Atmosphere: 5
Food: 5
Service: 5
The manager will lie to her parents (who are the owners) about situations so don’t expect to get any closure if you have issues because they won’t believe you. If only the manager (brittani) was more honest and open and they wouldn’t go through their staff like they go through underwear.
Restaurantji Recommends
This location is GARBAGE.
Not sure why it has a bad rep. Been here a couple times while at the hospital. Super friendly baristas, & they got my orders right. Honestly, it’s a godsend having someplace like this for a parent with their kid in the hospital.
Yikes! Worst experience with a Scooters. Steer clear from Kelli!
They messed up multiple orders multiple times for the same people in front of me. Messed up my order and when I asked the to fix it... all I needed was milk in my tea... they didn't pour any liquid out to add the milk. They simply filled the cup to overflowing. Because that is the logical thing to do? And when they did so the other customers who saw this also were completely baffled. Why?
Ordered a strawberry smoothie and muffin. Got the muffin right away. But had ask for my smoothie after several people had gotten there order. Was very disappointed. Cashier was very juice and apologized but the others did not seem to really care
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