I love this scooters to death. I go here OFTEN, but they never EVER EVER remember when I ask for whipped cream on my drinks. Then I am left in a weird situation where they just hand me a drink without whipped cream and I have to take it. This is the only thing they need to improve on. Otherwise it is a perfect little coffee shop 💗
Atmosphere: 4
Food: 4
Service: 4
Karan Nunez
Love this place
Atmosphere: 5
Food: 5
Service: 5
Tristen
The new management has turned this location into possibly one of the worst ones in omaha. I used to go out of my way to come here but ever since they got a new manager it’s been horrible, they replaced all the employees I grew to love with new people that could very obviously care less about you or the job. Every time I leave im left feeling like I did something wrong by giving them my business, im left feeling like a nuisance that disrupted their busy day of standing around. Not to mention they were the only location that didn’t try to shove products down your throat, you can tell them five times that you don’t want anything else and they will still try to up sell you on something else. The only way to get past this is to just ignore them and drive up to the window which I hate to do as im a very polite person. It’s really unfortunate I used to love this location and now I have to drive miles out of my way to another one just to avoid the train wreck that this one has become. P.S. before the owner leaves a comment telling me to fill out a form to contact management save yourself some time and skip that part for me, I already tried to talk to the manager in person and as soon as I very politely told her my concerns she immediately started to ignore me and basically threw my order at me. Very disappointing…
Atmosphere: 1
Food: 5
Service: 1
aviana k.
Hands down THE WORST SCOOTER’s EVER! Got a cold brew the other day, looked watered down. Asked for them to remake it, looked the exact same. A couple months ago I got a medium peach vertigo. Those DO NOT come with any base whatsoever. It’s literally ice, SCOOT and a smoothie flavor. They put an ice cream base in it. One time got an everything bagel sandwich only for it to be rock solid. Worst service ever and these baristas do not know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
Amanda Ament
I love scooters but this location is hands down the absolute worst when it comes to customer service. I ordered an iced coffee, with oat milk and two pumps almond syrup. They handed me a plain iced coffee. I asked them to fix it and they gave me luke-warm coffee with no ice. A third time through, it was just disgusting with no syrup, no ice and a splash of the wrong milk (I watched them put in whole milk). I just gave up. What a waste of time and money.
Food: 1
Service: 1
Benjamin Bramblett
They are always quick and friendly when I go through he drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Steve Derry
Got my usual White Mocha Blender. It was much thinner than the Blenders I get from the 72nd Street location. ? Still tasted wonderful though.
Atmosphere: 5
Food: 4
Service: 5
John Harshbarger
Their coffee is dangerously too hot.
Atmosphere: 5
Food: 5
Service: 5
Phil Earsley
The server was very chatty and welcoming in the morning.
I went inside for lunch. Me and another customer were in line waiting. Idk what this worker was doing but she did not greet or talk to us but was standing there doing nothing. Kinda felt like she was waiting for the lady to order even though I was in front and the lady said I can go in front of her. Me and the other customer were standing for 3-4 minutes while the worker did nothing but stare straight ahead. I was making eye contact but she did not look my way or ask if I need to order. I finally asked if we can order n she says yea so im confused what the wait was for. We both order. She then tosses my order on the counter. Not the worker working the drive thru, the one working the inside.
Service: 1
jeff d
Nice friendly staff and the drinks were made as ordered. Have stopped I here several times and it has always been nice.
Atmosphere: 5
Food: 5
Service: 5
Kristen
Seems to be the way of the world anymore but workers at this location on Monday and Wednesday nights are the slowest and worst and the drinks are not great. I don't know why I come back but there are so many times when I stand at the counter and get no service. Please hire people who care.
I love this scooters to death. I go here OFTEN, but they never EVER EVER remember when I ask for whipped cream on my drinks. Then I am left in a weird situation where they just hand me a drink without whipped cream and I have to take it. This is the only thing they need to improve on. Otherwise it is a perfect little coffee shop 💗
Atmosphere: 4
Food: 4
Service: 4
Love this place
Atmosphere: 5
Food: 5
Service: 5
The new management has turned this location into possibly one of the worst ones in omaha. I used to go out of my way to come here but ever since they got a new manager it’s been horrible, they replaced all the employees I grew to love with new people that could very obviously care less about you or the job. Every time I leave im left feeling like I did something wrong by giving them my business, im left feeling like a nuisance that disrupted their busy day of standing around. Not to mention they were the only location that didn’t try to shove products down your throat, you can tell them five times that you don’t want anything else and they will still try to up sell you on something else. The only way to get past this is to just ignore them and drive up to the window which I hate to do as im a very polite person. It’s really unfortunate I used to love this location and now I have to drive miles out of my way to another one just to avoid the train wreck that this one has become. P.S. before the owner leaves a comment telling me to fill out a form to contact management save yourself some time and skip that part for me, I already tried to talk to the manager in person and as soon as I very politely told her my concerns she immediately started to ignore me and basically threw my order at me. Very disappointing…
Atmosphere: 1
Food: 5
Service: 1
Hands down THE WORST SCOOTER’s EVER! Got a cold brew the other day, looked watered down. Asked for them to remake it, looked the exact same. A couple months ago I got a medium peach vertigo. Those DO NOT come with any base whatsoever. It’s literally ice, SCOOT and a smoothie flavor. They put an ice cream base in it. One time got an everything bagel sandwich only for it to be rock solid. Worst service ever and these baristas do not know what they are doing.
Atmosphere: 1
Food: 1
Service: 1
I love scooters but this location is hands down the absolute worst when it comes to customer service. I ordered an iced coffee, with oat milk and two pumps almond syrup. They handed me a plain iced coffee. I asked them to fix it and they gave me luke-warm coffee with no ice. A third time through, it was just disgusting with no syrup, no ice and a splash of the wrong milk (I watched them put in whole milk). I just gave up. What a waste of time and money.
Food: 1
Service: 1
They are always quick and friendly when I go through he drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Got my usual White Mocha Blender. It was much thinner than the Blenders I get from the 72nd Street location. ? Still tasted wonderful though.
Atmosphere: 5
Food: 4
Service: 5
Their coffee is dangerously too hot.
Atmosphere: 5
Food: 5
Service: 5
The server was very chatty and welcoming in the morning.
Atmosphere: 5
Food: 5
Service: 5
This is my wife's favorite
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My smoothie wasnt smoothing
Atmosphere: 1
Food: 1
Service: 1
Coffee and Muffin are good!!
Service: 5
I went inside for lunch. Me and another customer were in line waiting. Idk what this worker was doing but she did not greet or talk to us but was standing there doing nothing. Kinda felt like she was waiting for the lady to order even though I was in front and the lady said I can go in front of her. Me and the other customer were standing for 3-4 minutes while the worker did nothing but stare straight ahead. I was making eye contact but she did not look my way or ask if I need to order. I finally asked if we can order n she says yea so im confused what the wait was for. We both order. She then tosses my order on the counter. Not the worker working the drive thru, the one working the inside.
Service: 1
Nice friendly staff and the drinks were made as ordered. Have stopped I here several times and it has always been nice.
Atmosphere: 5
Food: 5
Service: 5
Seems to be the way of the world anymore but workers at this location on Monday and Wednesday nights are the slowest and worst and the drinks are not great. I don't know why I come back but there are so many times when I stand at the counter and get no service. Please hire people who care.
Atmosphere: 1
Service: 1
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