The employee here today (12/28/24 around 12pm) was not good at all. She was watching tik tok videos on her phone will ringing up the order and while making the drink, super rude, also used what appeared to be a dirty blender which she pulled from the bottom of the big sink and then used it to make our blended drink. I guess you can do whatever you want when you’re the only coffee option inside the secure terminal…
Julie Hammons
Asked for a mocha with coconut milk. I seen the girl pour from a cup. I asked "Just to make sure, this is coconut milk right?" She said, "Ya, I am pretty sure I know how to read a carton" not friendly, the girl taking the order was sweet.
That bothered me so much that I am writing the review, which I have never done before at any place.
Service: 3
shadow shonka
1.50 for a small black coffee and 5+ dollars for a small coffee and milk seems excessive
Jeremy Halliburton
Most Scooters locations are great. Unfortunately, this is the slowest and worst one I’ve been to. Our breakfast sandwiches were cold, and the line is terrible since they don’t seem distracted/uninterested. It has been better in the past, but I was definitely disappointed.
Service: 1
Queen T
I can honestly say I don't remember the last time I experienced such horrid customer service. It was the worst. I grabbed a muffin and ordered the caramelicious. The lady asked what size I wanted and if I wanted whipped cream. I said, "Yes, but could you make it with oat milk?" Everything came to a stop. She threw her right hand up onto her forehead and let out a gigantic sigh. Her back was facing me.I wasn't sure if that was because of my request or something unrelated. When she turned around and came back to the counter it was clear she was annoyed by my request for oat milk. She said, "I'm gonna have to remake it so stand over there where that man is." (It was another customer waiting) I said, "Oh, you started making it already? That explains your response and your hand going up." So she remakes it with what looks like all the negative energy she could muster. She pretty much slung it over at me. I threw it away. There was no way I was consuming that drink made with that kind of energy. I didn't catch her name but she had auburn-colored sisterlocks, grumpy disposition, and a flat affect. This happened Sunday, 8/18 somewhere between 3-4pm. My total was $14.22.
Brian Leary
Employee who served us was annoyed that we interrupted her staring at her phone. Very poor attitude.
Bernard L
Great service and good cheap bites
Food: 5
Service: 5
Leslie Sweet
We have been at the airport since 4:00 PM and they have had the closed sign up the entire time. Finally went over at 6:50 PM to see if they were going to remain closed all night and she said yes. All the flights have been delayed and this is the only coffee shop. I am extremely upset to say the least. #dobetter
Atmosphere: 1
Food: 1
Service: 1
John Stevens
Genuinely the worst cold brew I’ve ever had - don’t even understand how it could be that bad something was seriously wrong with that
While Scooters products are very good, the service is lacking. Of the three employees I come across when I stop in, only one is friendly and says hi. The others look like they are bored and/or don't want to be there.
Atmosphere: 4
Food: 5
Service: 2
Daniel Montgomery
Omaha Airport Terminal B Scooters is the slowest and worst service I've ever experienced from a Scooter's Coffee. Understaffed and ignoring customers. At least the coffee was reliably good.
Kid-friendliness: Kids menu options are high sugar, but my son loves them because of it.
Atmosphere: 1
Food: 4
Service: 1
Juicebox Desmond
The food I ordered was great. The person running the register, however, was shockingly rude and nasty to me when I pointed out that I was overcharged. I don't use those words lightly. I don't go around karening out on food service workers, and I don't usually bother writing Google reviews. Shockingly rude and nasty. I've never been treated that way at any business in my entire life. We aren't talking about a grumpy worker giving less than stellar customer service. If Scooters wants to reach out to me for the whole story, I'll gladly tell it. And there were plenty of other employees there who witnessed the incident and will corroborate.
Atmosphere: 1
Food: 5
Service: 1
Chip
Got food poisoning from their PB protein shake. I went against my better judgement when I saw all the dairy products sitting out, who knows how long they’ve been out. It hit me on my second flight. Horrible experience. It was the only thing I’d had to eat/drink for hours so I doubt it was anything else.There was only one person working and she was hustling and quickly got products out. The only good thing about my visit. But she probably didn’t have enough time to put perishables back in the refrigerator.
Atmosphere: 3
Food: 1
Service: 3
Allison Galvin
We love Scooters!!! They know me and my drink! This is my favorite location!!! ❤️❤️
Basic microwaveable sandwiches.
Atmosphere: 3
Food: 2
Service: 3
The employee here today (12/28/24 around 12pm) was not good at all. She was watching tik tok videos on her phone will ringing up the order and while making the drink, super rude, also used what appeared to be a dirty blender which she pulled from the bottom of the big sink and then used it to make our blended drink. I guess you can do whatever you want when you’re the only coffee option inside the secure terminal…
Asked for a mocha with coconut milk. I seen the girl pour from a cup. I asked "Just to make sure, this is coconut milk right?" She said, "Ya, I am pretty sure I know how to read a carton" not friendly, the girl taking the order was sweet.
That bothered me so much that I am writing the review, which I have never done before at any place.
Service: 3
1.50 for a small black coffee and 5+ dollars for a small coffee and milk seems excessive
Most Scooters locations are great. Unfortunately, this is the slowest and worst one I’ve been to. Our breakfast sandwiches were cold, and the line is terrible since they don’t seem distracted/uninterested. It has been better in the past, but I was definitely disappointed.
Service: 1
I can honestly say I don't remember the last time I experienced such horrid customer service. It was the worst. I grabbed a muffin and ordered the caramelicious. The lady asked what size I wanted and if I wanted whipped cream. I said, "Yes, but could you make it with oat milk?" Everything came to a stop. She threw her right hand up onto her forehead and let out a gigantic sigh. Her back was facing me.I wasn't sure if that was because of my request or something unrelated. When she turned around and came back to the counter it was clear she was annoyed by my request for oat milk. She said, "I'm gonna have to remake it so stand over there where that man is." (It was another customer waiting) I said, "Oh, you started making it already? That explains your response and your hand going up." So she remakes it with what looks like all the negative energy she could muster. She pretty much slung it over at me. I threw it away. There was no way I was consuming that drink made with that kind of energy. I didn't catch her name but she had auburn-colored sisterlocks, grumpy disposition, and a flat affect. This happened Sunday, 8/18 somewhere between 3-4pm. My total was $14.22.
Employee who served us was annoyed that we interrupted her staring at her phone. Very poor attitude.
Great service and good cheap bites
Food: 5
Service: 5
We have been at the airport since 4:00 PM and they have had the closed sign up the entire time. Finally went over at 6:50 PM to see if they were going to remain closed all night and she said yes. All the flights have been delayed and this is the only coffee shop. I am extremely upset to say the least. #dobetter
Atmosphere: 1
Food: 1
Service: 1
Genuinely the worst cold brew I’ve ever had - don’t even understand how it could be that bad something was seriously wrong with that
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
While Scooters products are very good, the service is lacking. Of the three employees I come across when I stop in, only one is friendly and says hi. The others look like they are bored and/or don't want to be there.
Atmosphere: 4
Food: 5
Service: 2
Omaha Airport Terminal B Scooters is the slowest and worst service I've ever experienced from a Scooter's Coffee. Understaffed and ignoring customers. At least the coffee was reliably good.
Kid-friendliness: Kids menu options are high sugar, but my son loves them because of it.
Atmosphere: 1
Food: 4
Service: 1
The food I ordered was great. The person running the register, however, was shockingly rude and nasty to me when I pointed out that I was overcharged. I don't use those words lightly. I don't go around karening out on food service workers, and I don't usually bother writing Google reviews. Shockingly rude and nasty. I've never been treated that way at any business in my entire life. We aren't talking about a grumpy worker giving less than stellar customer service. If Scooters wants to reach out to me for the whole story, I'll gladly tell it. And there were plenty of other employees there who witnessed the incident and will corroborate.
Atmosphere: 1
Food: 5
Service: 1
Got food poisoning from their PB protein shake. I went against my better judgement when I saw all the dairy products sitting out, who knows how long they’ve been out. It hit me on my second flight. Horrible experience. It was the only thing I’d had to eat/drink for hours so I doubt it was anything else.There was only one person working and she was hustling and quickly got products out. The only good thing about my visit. But she probably didn’t have enough time to put perishables back in the refrigerator.
Atmosphere: 3
Food: 1
Service: 3
We love Scooters!!! They know me and my drink! This is my favorite location!!! ❤️❤️
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