The locations on Mormon Bridge Road and 102nd & Maple have quality people working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power, Cinnamon Roll
Philip Gunther
Update, Amber the store manager reached out to me and apologized for how we were treated. She offered to make it right, but I wasn't looking for anything free. I know Scooters typically has great customer service. She is going to address it at the store. Which is all that I ask. I am updating the review to a 3 star for that.
I stopped in here this morning to grab coffee for me and a buddy. Not one acknowledgement, or we’ll be right with you. Then another guy comes in behind me and same thing. Then a couple, then another single person. ZERO acknowledgement. Finally after at least 10 minutes we ALL leave. No one, not one employee ever acknowledged we were there. I won’t go back. I get busy, what I don’t get is not ONE employee ever acknowledged any of us!!!!
Atmosphere: 1
Service: 1
Staci Prusia
Great coffee and service🥰
Atmosphere: 5
Food: 5
Service: 5
Nathalie G
I stopped by today with a friend to do homework when we walked in we instantly felt the vibes were off due to both the employees seeing us come in and proceeded to ignore us for at least 5 minutes it felt like forever considering that the shop was empty and there wasn’t anyone in the drive thru just facing their back to us after seeing us come in….like waiting for us to leave and talking amongst each other. One of them finally came and in a very monotone and clearly annoyed by our presence expression took our order. We both ordered the same drink in a small size but when we received our drinks they were very lacking in filling of both the drink and whip cream. Almost like they only made one drink and split it between the cups… I get that baristas would do that for convenience but at least add more product or milk to make it look like you tried? If you don’t like your job you can always find another one but don’t take it out on the customers.. I love scooters itself but they should take more time to reevaluate who they are hiring to serve their customers and taming their reputation.
Update: The manager Amber McMichael reached out to me. Right off the bat she acted very defensive when she asked me for and received my follow up feedback on my visit. She was lecturing me on how to be a customer and that there’s always two sides to the story. She said “I already spoke to your friend as well and let her know there’s two sides to the story” she then asked me what did I expect to receive from the review. I told her “I just wanted to share my experience at that location for future customers as someone who consistently visits cafes to do homework and eat I like to always look at reviews beforehand for an idea of the environment. She said “Oh so you just wanted to rant” she continued to make very passive aggressive comments until I got frustrated and told her I don’t understand what the purpose of this call was if she was just gonna lecture me and rant about how there can be issues at work etc and that with her hostile personality I could see why her employees treat their customers the same way. She then said “WOAH that was very aggressive of you I’m going to have to fill out a form to ban you from this location and while I’m at it I will also attach a police report as there was footage of you and your friend stealing stuff from the pastry glass. I’m gonna ask you to never come back to this location”. Before I even had a chance to address the stealing accusation she hung up. I didn’t call back to that location because there is no use on speaking to someone who is driven by emotions and no customer service skills. I plan to follow up and address her defamation of character comment falsely accusing me of stealing and police report threat as that is not a statement to take lightly. I really hope they have their phone conversations recorded and camera footages. I 100% would never steal anything so I’m very offended to have been told this by the MANAGER over a REVIEW which I am allowed to make as a customer.
Atmosphere: 1
Food: 1
Service: 1
Tony Fonseca
I came into store on SuperbowlSunday. Stood at counter for over 5 minutes. No one came over and took my order. You are fired!!! I will never come into your store again! Don't send me coupons. Your forever fired!!!!!
Maciey Griggs
My favorite location! 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelicious
Clare Jensen
I often frequent this location if I need a coffee before work. I cannot have a lot of caffeine so I usually get a small half-caf drink of some kind. It has become increasingly common that my drink is NOT half-caf, even though I always specify that in the drive-thru. As I said, I cannot have too much caffeine because of my health. I would get decaf, but the reason I get a coffee in the first place is because I'm tired in the morning before work.
Atmosphere: 4
Food: 3
Service: 2
Deedra Z.
Always nice staff, quick and efficient. Everything comes out great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Amanda Gazaway
CandyLand theme. Super clean and Christmasy 🎄🫶🏼 didn't know there was a sit down scooters!
Atmosphere: 5
Food: 5
Service: 5
Mollie Champion
This location seems to never be able to have their act together. Today they handed me a wrapper COVERED in grease. Appetizing. Thanks. ?
The past couple times I’ve went to this location my order was made missing ingredients I asked for. They only addressed it when questioned at the window. Apparently it’s too much of a hassle to actually tell you they can’t do certain things at the window when ordering. No offer to replace or add something else was made. I’d try to avoid this location if possible
Atmosphere: 3
Food: 3
Service: 1
Hugo D. Lozano
Awesome experience today Was lucky to get a dog toy, which I did not know they were giving away Also great person who attended us
The locations on Mormon Bridge Road and 102nd & Maple have quality people working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power, Cinnamon Roll
Update,
Amber the store manager reached out to me and apologized for how we were treated. She offered to make it right, but I wasn't looking for anything free. I know Scooters typically has great customer service. She is going to address it at the store. Which is all that I ask. I am updating the review to a 3 star for that.
I stopped in here this morning to grab coffee for me and a buddy. Not one acknowledgement, or we’ll be right with you. Then another guy comes in behind me and same thing. Then a couple, then another single person. ZERO acknowledgement. Finally after at least 10 minutes we ALL leave. No one, not one employee ever acknowledged we were there. I won’t go back. I get busy, what I don’t get is not ONE employee ever acknowledged any of us!!!!
Atmosphere: 1
Service: 1
Great coffee and service🥰
Atmosphere: 5
Food: 5
Service: 5
I stopped by today with a friend to do homework when we walked in we instantly felt the vibes were off due to both the employees seeing us come in and proceeded to ignore us for at least 5 minutes it felt like forever considering that the shop was empty and there wasn’t anyone in the drive thru just facing their back to us after seeing us come in….like waiting for us to leave and talking amongst each other. One of them finally came and in a very monotone and clearly annoyed by our presence expression took our order. We both ordered the same drink in a small size but when we received our drinks they were very lacking in filling of both the drink and whip cream. Almost like they only made one drink and split it between the cups… I get that baristas would do that for convenience but at least add more product or milk to make it look like you tried? If you don’t like your job you can always find another one but don’t take it out on the customers.. I love scooters itself but they should take more time to reevaluate who they are hiring to serve their customers and taming their reputation.
Update: The manager Amber McMichael reached out to me. Right off the bat she acted very defensive when she asked me for and received my follow up feedback on my visit. She was lecturing me on how to be a customer and that there’s always two sides to the story. She said “I already spoke to your friend as well and let her know there’s two sides to the story” she then asked me what did I expect to receive from the review. I told her “I just wanted to share my experience at that location for future customers as someone who consistently visits cafes to do homework and eat I like to always look at reviews beforehand for an idea of the environment. She said “Oh so you just wanted to rant” she continued to make very passive aggressive comments until I got frustrated and told her I don’t understand what the purpose of this call was if she was just gonna lecture me and rant about how there can be issues at work etc and that with her hostile personality I could see why her employees treat their customers the same way. She then said “WOAH that was very aggressive of you I’m going to have to fill out a form to ban you from this location and while I’m at it I will also attach a police report as there was footage of you and your friend stealing stuff from the pastry glass. I’m gonna ask you to never come back to this location”. Before I even had a chance to address the stealing accusation she hung up. I didn’t call back to that location because there is no use on speaking to someone who is driven by emotions and no customer service skills. I plan to follow up and address her defamation of character comment falsely accusing me of stealing and police report threat as that is not a statement to take lightly. I really hope they have their phone conversations recorded and camera footages. I 100% would never steal anything so I’m very offended to have been told this by the MANAGER over a REVIEW which I am allowed to make as a customer.
Atmosphere: 1
Food: 1
Service: 1
I came into store on SuperbowlSunday. Stood at counter for over 5 minutes. No one came over and took my order. You are fired!!! I will never come into your store again! Don't send me coupons. Your forever fired!!!!!
My favorite location! 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelicious
I often frequent this location if I need a coffee before work. I cannot have a lot of caffeine so I usually get a small half-caf drink of some kind. It has become increasingly common that my drink is NOT half-caf, even though I always specify that in the drive-thru. As I said, I cannot have too much caffeine because of my health. I would get decaf, but the reason I get a coffee in the first place is because I'm tired in the morning before work.
Atmosphere: 4
Food: 3
Service: 2
Always nice staff, quick and efficient. Everything comes out great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
CandyLand theme. Super clean and Christmasy 🎄🫶🏼 didn't know there was a sit down scooters!
Atmosphere: 5
Food: 5
Service: 5
This location seems to never be able to have their act together. Today they handed me a wrapper COVERED in grease. Appetizing. Thanks. ?
Food: 1
Service: 1
Restaurantji Recommends
Fabulous coffee shop. Excellent staff. Welcoming environment. Phenomenal smoothies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power
On September a
Atmosphere: 1
Food: 4
Service: 1
Excellent ?
Atmosphere: 5
Food: 5
Service: 5
The past couple times I’ve went to this location my order was made missing ingredients I asked for. They only addressed it when questioned at the window. Apparently it’s too much of a hassle to actually tell you they can’t do certain things at the window when ordering. No offer to replace or add something else was made. I’d try to avoid this location if possible
Atmosphere: 3
Food: 3
Service: 1
Awesome experience today
Was lucky to get a dog toy, which I did not know they were giving away
Also great person who attended us
Atmosphere: 4
Food: 4
Service: 5
Loading...