Scooter's Coffee
10196 Maple St, Omaha
(402) 991-0288
Recent Reviews
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They are the only place that makes my drink correctly and it’s always a fun experience coming in.
Atmosphere: 5
Food: 5
Service: 5
This scooters seems to be inconsistent with how the drinks taste. I went recently and my friend got a medium blended turtle (which was perfectly fine made me a bit jealous lol), I got a medium blended patriot (caramel, white mocha, and mocha) with turtle. Figuring how many sauces are in the drink it should be sweet, my drink had no flavor and tasted watery.
Food: 2
Service: 4
I ordered a Twix Candy Bar Latte and was polite throughout the interaction. I just gave my order and said thank you. I also had Pride music playing quietly in my car while waiting.
The barista seemed annoyed from the start, which I tried to ignore. But as I pulled forward to leave, she clearly flipped me off before turning away. I had not done anything to deserve that, and later I realized I was given decaf instead of what I ordered.
It felt hostile and directed at the fact that I am queer and had Pride music playing. I usually enjoy Scooter’s, but this experience made me feel unwelcome and disrespected. I hope management addresses this behavior so LGBTQ+ customers can feel safe and comfortable here.
The Very BEST!!! The Staff is AMAZING!!! They all know me by name and know my signature drinks. My GO TO!!!
Atmosphere: 5
Service: 5
Can't rate the food I have only had something from Scooters once. It was very good. As far as atmosphere it's a drive thru. The employees are always nice
Service: 4
Management has the worst attitude.
Service: 1
I love coming to this Scooter's Coffee location on Maple. The staff here are consistently friendly and cheerful, it makes starting my day so much better!
No matter how busy they are, they always manage to get my order right and serve it up fast.
Atmosphere: 5
Food: 5
Service: 5
The mini chocolate chip cookies, were hard and stale with no date printed on it. This is a disappointment, especially when you don’t have time to go back.
Food: 1
Service: 4
*I LIKE SCOOTERS, MY MOST DRINK IS FRUIT DUO,(STRAWBERRY BANANA/MANGO) OR (CARAMEL AUTUMN CRUNCH). BOTH DDBL BLENDED. MY DRINKS ARE ALWAYS MADE RIGHT & GOOD*☺️
Atmosphere: 5
Service: 5
Meh, their batista skills can use a little work. Lackluster.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Excellent. Friendly and great customer service
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this location a handful of times each time being a quite interesting experience My last experience I had at this location I was simply asking to change a syrup flavor on a infusion on a mobile order that they have not made at all yet Which is not that big of a deal at all and makes no difference at the end of the day But they tried to argue with me so I left a review within the app and got a phone call probably 10 minutes later from the Manager harassing me and telling meI don’t know what I’m talking about I have worked for Scooters for five years at the end of the day. It’s just coffee is what we’re Told And to make the customer happy and to resolve the issue in a kind manner I wasn’t asking for anything out of the ordinary just to switch a syrup flavor for infusion that was not yet made, and would’ve been the same amount of flavoring, but I digress I recently came in again since that to give another chance did have a pleasant experience speaking to the barista she did a really good job on trying to communicate with the customer which I get props to but on the downside did receive a incorrectly made drink Which is very frustrating when you’re trying to treat yourself when you have a bad day definitely not corporate store vibes :(
Atmosphere: 1
Food: 1
Service: 2
I love scooters coffee. I like that it tastes like coffee and not just sugar like other places. But I do not like that the employee stands outside to take your order. I like to be able to pull up and see the menu and I always feel so awkward when they come up to my car. I use a different scooters when possible
Atmosphere: 2
Food: 5
Service: 2
The locations on Mormon Bridge Road and 102nd & Maple have quality people working there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Power, Cinnamon Roll
Update,
Amber the store manager reached out to me and apologized for how we were treated. She offered to make it right, but I wasn't looking for anything free. I know Scooters typically has great customer service. She is going to address it at the store. Which is all that I ask. I am updating the review to a 3 star for that.
I stopped in here this morning to grab coffee for me and a buddy. Not one acknowledgement, or we’ll be right with you. Then another guy comes in behind me and same thing. Then a couple, then another single person. ZERO acknowledgement. Finally after at least 10 minutes we ALL leave. No one, not one employee ever acknowledged we were there. I won’t go back. I get busy, what I don’t get is not ONE employee ever acknowledged any of us!!!!
Atmosphere: 1
Service: 1
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