I was killing time at the scooters on 108th. I sit in the lobby and read my book. I ordered a flavor of the day with heavy whipping cream. What I got was a brewed coffee, so they fixed it. If I had been in the drive thru I would have been screwed. There are 4 employees and only one guy working. The lobby has a very loud cooler that cycles often, also the trash on the floor and under the self serve counter. Like I said 2 employees sit in the lobby. I have not seen the hard worker even take a break.
Atmosphere: 1
Service: 2
Jessica Mcafee
I love scooters. This location is normally consistent with the blenders. There is one girl that works Monday nights and she is the sweetest!
Bbuutt WHY are the prices higher here at any other scooters? I know my order total. I order the same thing so when I have cash I have the money ready when I got to the window but here it's always almost a $1 more?! Why? It's is the franchise or what?
Gabe
It's always such a mixed bag ordering a blended super skinny carmel at most locations in the Omaha area. Sometimes you'll get people that'll make great ones, sometimes you'll get ones where the flavor isn't that strong but it's still good, sometimes you'll get the one that I got tonight where all the coffee sinks to the bottom.
The flavor that sinks tastes disgusting and weirdly oily while the top just tastes like ice milk. No other drink I've tried on the menu is like this. With how much more expensive these drinks are getting, it's really disappointing how inconsistent it is.
This is my favorite drink to because it tastes great (when it's made right) but it can go so wrong. I don't expect the coffee to be perfectly consistent, but again, no other blended coffees are this inconsistent and hardly any have ever gone into bad territory for me.
This has happened so many times for me that at this point I'm considering trying something else. I'm really not sure what I could change to though since everything else blended is so high in calories and there are so few other skinny options I'm personally even interested in.
I can't even ask for it to be remade because it's not sinking when it's handed to me and I never notice until I'm gone and where I was headed. I can't really single anyone out here because it really is that random.
Customer service is usually amazing though and every other coffee I've tried is great but very unhealthy for me personally it's just this one weirdly inconsistent drink.
Food: 2
Service: 5
Erin Hazen
Staff has amazing customer service here!!
Atmosphere: 5
Food: 5
Service: 5
Karen Rose
Yes, it is pumpkin spice season!!!
Atmosphere: 5
Food: 5
Service: 5
Erica Janik
I am appalled by the way, Amber, who I believe to be a manager acted yesterday and today when I called to inform them about her horrible customer service.
I drive out of the to go specifically to this location on 101st and maple because the drinks are usually good and the customer service is great. So last night i drive to this location at 730 Tuesday night. I have been cutting back on my coffee so I was beyond excited ? I got two orders on the first one we got the new autumn drink and peanut butter crunch blender. On the second one a pumpkin drink , large peanut butter crunch blender with a extra shot and a medium peanut butter crunch blender with extra peanut butter. We even tipped $6 . I tried the medium peanut butter that was supposed to have extra peanut butter and it was the grossest thing I have ever tried with no peanut butter. So I tried the large which is gross as well but did have extra peanut butter So I explained to the drive thru lady i think they got mixed up and the color of the drink wasn't even correct. Amber then takes the stuff your supposed to make the peanut butter crunch blenders and goes to the front counter where she could see me at the drive thru and starts slamming the stuff around. She is slamming her hand on the pump as she staring at me. Then she bangs the peanut butter in there glaring at me even worse. ( first off gross you are at the front counter, second off what horrible way of treating a tipping customer) The girl who took my order hands me my first drink and I taste it, the drink is better but definitely not what I paid for. Then amber decides to come up with a gnarly attitude and fake smile saying "here would you like to try this one to." To me thst seems as if she did something to the drinks. At this point I just drove off without even getting the other drink fixed ? I called today to let a manager know what happened and Amber decided to say " thanks for letting me know" at this point I realized Amber was a manager ? ? so I told her I'll just call corporate and ended our conversation. She then proceeded to call my phone back 2 times being disrespectful and totally not owning up to her wrong doings . She informed me she didn't do anything wrong. This is the first time I have ever complained , wrote a Google review or even wanted to go above in store management I have never had such horrible customer service in my life
Atmosphere: 1
Food: 1
Service: 1
Ted Horton
Wife's favorite stop whenever she desires coffee.
Atmosphere: 5
Food: 5
Service: 5
Diana Rotering
Terrible service. Only one at register but no service for 10 minutes. Ordered a black coffee and a latte, but had to wait for everyone in the drive thru line to get their food and drinks first. Another 10 minute wait.
I love this Scooter’s location! The service is always super friendly, and the drinks are amazing!
Patrick Mascarello
Great service and variety of flavors for all.
Atmosphere: 5
Food: 5
Service: 5
Kristin T-bo
Favorite Scooters location without a doubt. Consistent and quick every time!
Atmosphere: 5
Food: 5
Service: 5
KristiN LynN
Favorite Scooters location without a doubt. Consistent and quick every time!
Atmosphere: 5
Food: 5
Service: 5
MK M
Got a smoothie for my husband after his wisdom teeth removal & he’s been spitting these ice chunks out for the last 3 minutes. I swear 1/4 of the smooth is just chunks of ice that weren’t blended properly. I should have anticipated this when my order was made in less than 2 minutes. Such a waste of money ?
I was killing time at the scooters on 108th. I sit in the lobby and read my book. I ordered a flavor of the day with heavy whipping cream. What I got was a brewed coffee, so they fixed it. If I had been in the drive thru I would have been screwed. There are 4 employees and only one guy working. The lobby has a very loud cooler that cycles often, also the trash on the floor and under the self serve counter. Like I said 2 employees sit in the lobby. I have not seen the hard worker even take a break.
Atmosphere: 1
Service: 2
I love scooters. This location is normally consistent with the blenders. There is one girl that works Monday nights and she is the sweetest!
Bbuutt WHY are the prices higher here at any other scooters? I know my order total. I order the same thing so when I have cash I have the money ready when I got to the window but here it's always almost a $1 more?! Why? It's is the franchise or what?
It's always such a mixed bag ordering a blended super skinny carmel at most locations in the Omaha area. Sometimes you'll get people that'll make great ones, sometimes you'll get ones where the flavor isn't that strong but it's still good, sometimes you'll get the one that I got tonight where all the coffee sinks to the bottom.
The flavor that sinks tastes disgusting and weirdly oily while the top just tastes like ice milk. No other drink I've tried on the menu is like this. With how much more expensive these drinks are getting, it's really disappointing how inconsistent it is.
This is my favorite drink to because it tastes great (when it's made right) but it can go so wrong. I don't expect the coffee to be perfectly consistent, but again, no other blended coffees are this inconsistent and hardly any have ever gone into bad territory for me.
This has happened so many times for me that at this point I'm considering trying something else. I'm really not sure what I could change to though since everything else blended is so high in calories and there are so few other skinny options I'm personally even interested in.
I can't even ask for it to be remade because it's not sinking when it's handed to me and I never notice until I'm gone and where I was headed. I can't really single anyone out here because it really is that random.
Customer service is usually amazing though and every other coffee I've tried is great but very unhealthy for me personally it's just this one weirdly inconsistent drink.
Food: 2
Service: 5
Staff has amazing customer service here!!
Atmosphere: 5
Food: 5
Service: 5
Yes, it is pumpkin spice season!!!
Atmosphere: 5
Food: 5
Service: 5
I am appalled by the way, Amber, who I believe to be a manager acted yesterday and today when I called to inform them about her horrible customer service.
I drive out of the to go specifically to this location on 101st and maple because the drinks are usually good and the customer service is great.
So last night i drive to this location at 730 Tuesday night. I have been cutting back on my coffee so I was beyond excited ? I got two orders on the first one we got the new autumn drink and peanut butter crunch blender. On the second one a pumpkin drink , large peanut butter crunch blender with a extra shot and a medium peanut butter crunch blender with extra peanut butter. We even tipped $6 . I tried the medium peanut butter that was supposed to have extra peanut butter and it was the grossest thing I have ever tried with no peanut butter. So I tried the large which is gross as well but did have extra peanut butter
So I explained to the drive thru lady i think they got mixed up and the color of the drink wasn't even correct. Amber then takes the stuff your supposed to make the peanut butter crunch blenders and goes to the front counter where she could see me at the drive thru and starts slamming the stuff around.
She is slamming her hand on the pump as she staring at me. Then she bangs the peanut butter in there glaring at me even worse. ( first off gross you are at the front counter, second off what horrible way of treating a tipping customer)
The girl who took my order hands me my first drink and I taste it, the drink is better but definitely not what I paid for. Then amber decides to come up with a gnarly attitude and fake smile saying "here would you like to try this one to." To me thst seems as if she did something to the drinks.
At this point I just drove off without even getting the other drink fixed ?
I called today to let a manager know what happened and Amber decided to say " thanks for letting me know" at this point I realized Amber was a manager ? ? so I told her I'll just call corporate and ended our conversation. She then proceeded to call my phone back 2 times being disrespectful and totally not owning up to her wrong doings . She informed me she didn't do anything wrong.
This is the first time I have ever complained , wrote a Google review or even wanted to go above in store management I have never had such horrible customer service in my life
Atmosphere: 1
Food: 1
Service: 1
Wife's favorite stop whenever she desires coffee.
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Only one at register but no service for 10 minutes. Ordered a black coffee and a latte, but had to wait for everyone in the drive thru line to get their food and drinks first. Another 10 minute wait.
Service: 2
Blender was to blended
Atmosphere: 2
Food: 2
Service: 2
Prices are outrageous
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I love this Scooter’s location! The service is always super friendly, and the drinks are amazing!
Great service and variety of flavors for all.
Atmosphere: 5
Food: 5
Service: 5
Favorite Scooters location without a doubt. Consistent and quick every time!
Atmosphere: 5
Food: 5
Service: 5
Favorite Scooters location without a doubt. Consistent and quick every time!
Atmosphere: 5
Food: 5
Service: 5
Got a smoothie for my husband after his wisdom teeth removal & he’s been spitting these ice chunks out for the last 3 minutes. I swear 1/4 of the smooth is just chunks of ice that weren’t blended properly. I should have anticipated this when my order was made in less than 2 minutes. Such a waste of money ?
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