I visit several SB locations. This location is right across the street from my gym. My usual visit time is around noon. I drink Pike, black, no room. On 3 of my last 4 visits, probably over 4-5 weeks, the coffee has been warm, not hot. Sometimes I have to wait on a fresh brew. I don’t mind that too much. Who doesn’t want a fresh cup… Very busy location, but $3.00 is too much for warm coffee. FYI
David Shutter
Avery went above and beyond to help me out while I was doordashing and one of my drinks had spilled during delivery. I am astonished at her attitude especially since she told me she has been up since 4:00 a.m. Working. When I arrived I told her what happened and she immediately started helping me and everything was done in a timely manner and I cannot thank these guys enough for their help.
Atmosphere: 5
Food: 5
Service: 5
L
I placed an online order almost 30 minutes ahead of time due to the fact that I was in a rush and did not want to have to wait in line for my coffee. I wanted it to be ready and waiting for me. The order said it would be ready in under 10 minutes. I arrived at the store and the baristas said “we don’t have an ingredient you paid extra for so we just didn’t make it.” They did not offer to refund the order or sub anything out. They just stared at me. They then proceeded to try and make the order without the extra ingredient that I paid for. When I asked about refunding the ingredient I paid for they just said “if we sub anything else we will charge you for it.” But they didn’t sub anything, and they failed to refund me for the items they did not have or sub anything in. They took so long making the order I was late for work, the drinks tasted like garbage, and I paid extra for something I didn’t get and I didn’t even get a “sorry about that” or anything. They just looked at me as if it was my fault. As if I did something wrong by placing an online order. I was nice the whole visit and I left feeling taken advantage of. Sad and mad would be an understatement. I did not deserve to be treated like that. It was hands down the worst experience I’ve ever had at any of their stores. Seriously, so disappointing. Do better.
Atmosphere: 1
Food: 1
Service: 1
Sue schaefer
Always my favorite coffee ☕ place.
Atmosphere: 5
Food: 5
Service: 5
Pjemz
Waiting time is ridiculous! Sat in the drive thru for a 20 mins!
Atmosphere: 1
Food: 3
Service: 1
Rowan Roehr
Walked in and immediately loved the atmosphere! Despite being a small location it feels big and roomy on the inside without making you feel crowded with the people around you. The service was also excellent! Every employee greeted me with a smile and not only were kind to me, but kind to each other. Clearly emphasizing how well they all can work with each other. Aubrey stood out with all these workers though as I watched her take the time to make a little boy feel special and seen. She then greeted me with the same smile and joy that she addressed that small boy with and was so kind. Genuinely some of the best customer service I have ever received at a Starbucks, or at a coffee shop in general for that matter!
Atmosphere: 5
Food: 5
Service: 5
Nancy James
This location has a lot racism and the coffee tastes horrible
Trinity Spears
I go to this Starbucks every once in a while just because it’s by my house And I’m never impressed service takes a long time and the drink is never good Disappointment asf
Haylie Livingston
I gave it two stars because the service is usually quick and efficient. However the low rating is due to the drinks. I always get what I order, however, my husband has had issues with his drinks (gross chunks in the coffee) probably from the machine not getting regularly cleaned. It is food safe standard to clean the machines every night.
We assumed maybe it was a one off expired milk. We called, they replaced, it was fine, we moved on.
However, Yesterday I ordered my usual large black coffee. No creamer, no milk, no additions, just coffee. AND IT HAD WEIRD CHUNKS IN IT!! THE SIZE OF A BIG PEICE OF NERDS CANDY!!
Mind you, I had not eaten breakfast yet so it was definitely from the coffee. I wanted to barf but I couldn’t because I hadn’t eaten yet.
I will no longer be going to this location. Ive worked fast food so if this has happened multiple times I can only imaging what the inside of the machine looks like. Ive worked locations (not Starbucks locations) that have had literal mold in their machines. I’m not taking that risk.
The foods Good though. But I’ll be going to a different location from now on.
Chad S
If your order gets messed up, there’s a massive process to correct it. Guess things just continue to go down hill. Can’t get what you pay for, and can’t get it fixed with jumping through hoops.
I waited 15 minutes for my peppermint mocha to be made without mocha so I tossed it. My sage danish was cold by the time I got my drink and left but it still tasted good.
Maria Simmons
I placed my mobile order online and went through the drive thru. I didn’t wait in between place my it since I wasn’t in a rush and do the online ordering due to my anxiety. When I had said I had a mobile order one of the baristas I’m assuming forgot her headset was on and had said “omg the one you just placed” in a sarcastic way. That seemed pretty rude to me and I won’t recommend or go back there. I wasn’t in a rush and didn’t expect my drink to be done right away. Definitely won’t be going back 🫤
Candy Jones
Delicious in a cup!
Atmosphere: 5
Food: 5
Service: 5
Charelle Marion
My order was horrible. My coffee taste like water. It didn’t have the toppings on it. I was really annoyed about this. This isn’t my first bad experience here. It’s convenient that’s why I keep going back, but I really need to stop wasting my money at this location.
Atmosphere: 3
Food: 1
Service: 3
Rhett Krivolavek
The hung up on my poor Chinese grandfather because of his accent
I visit several SB locations. This location is right across the street from my gym. My usual visit time is around noon. I drink Pike, black, no room. On 3 of my last 4 visits, probably over 4-5 weeks, the coffee has been warm, not hot. Sometimes I have to wait on a fresh brew. I don’t mind that too much. Who doesn’t want a fresh cup… Very busy location, but $3.00 is too much for warm coffee. FYI
Avery went above and beyond to help me out while I was doordashing and one of my drinks had spilled during delivery. I am astonished at her attitude especially since she told me she has been up since 4:00 a.m. Working. When I arrived I told her what happened and she immediately started helping me and everything was done in a timely manner and I cannot thank these guys enough for their help.
Atmosphere: 5
Food: 5
Service: 5
I placed an online order almost 30 minutes ahead of time due to the fact that I was in a rush and did not want to have to wait in line for my coffee. I wanted it to be ready and waiting for me. The order said it would be ready in under 10 minutes. I arrived at the store and the baristas said “we don’t have an ingredient you paid extra for so we just didn’t make it.” They did not offer to refund the order or sub anything out. They just stared at me. They then proceeded to try and make the order without the extra ingredient that I paid for. When I asked about refunding the ingredient I paid for they just said “if we sub anything else we will charge you for it.” But they didn’t sub anything, and they failed to refund me for the items they did not have or sub anything in. They took so long making the order I was late for work, the drinks tasted like garbage, and I paid extra for something I didn’t get and I didn’t even get a “sorry about that” or anything. They just looked at me as if it was my fault. As if I did something wrong by placing an online order. I was nice the whole visit and I left feeling taken advantage of. Sad and mad would be an understatement. I did not deserve to be treated like that. It was hands down the worst experience I’ve ever had at any of their stores. Seriously, so disappointing. Do better.
Atmosphere: 1
Food: 1
Service: 1
Always my favorite coffee ☕ place.
Atmosphere: 5
Food: 5
Service: 5
Waiting time is ridiculous! Sat in the drive thru for a 20 mins!
Atmosphere: 1
Food: 3
Service: 1
Walked in and immediately loved the atmosphere! Despite being a small location it feels big and roomy on the inside without making you feel crowded with the people around you. The service was also excellent! Every employee greeted me with a smile and not only were kind to me, but kind to each other. Clearly emphasizing how well they all can work with each other. Aubrey stood out with all these workers though as I watched her take the time to make a little boy feel special and seen. She then greeted me with the same smile and joy that she addressed that small boy with and was so kind. Genuinely some of the best customer service I have ever received at a Starbucks, or at a coffee shop in general for that matter!
Atmosphere: 5
Food: 5
Service: 5
This location has a lot racism and the coffee tastes horrible
I go to this Starbucks every once in a while just because it’s by my house And I’m never impressed service takes a long time and the drink is never good Disappointment asf
I gave it two stars because the service is usually quick and efficient. However the low rating is due to the drinks. I always get what I order, however, my husband has had issues with his drinks (gross chunks in the coffee) probably from the machine not getting regularly cleaned. It is food safe standard to clean the machines every night.
We assumed maybe it was a one off expired milk. We called, they replaced, it was fine, we moved on.
However, Yesterday I ordered my usual large black coffee. No creamer, no milk, no additions, just coffee. AND IT HAD WEIRD CHUNKS IN IT!! THE SIZE OF A BIG PEICE OF NERDS CANDY!!
Mind you, I had not eaten breakfast yet so it was definitely from the coffee. I wanted to barf but I couldn’t because I hadn’t eaten yet.
I will no longer be going to this location. Ive worked fast food so if this has happened multiple times I can only imaging what the inside of the machine looks like. Ive worked locations (not Starbucks locations) that have had literal mold in their machines. I’m not taking that risk.
The foods Good though. But I’ll be going to a different location from now on.
If your order gets messed up, there’s a massive process to correct it. Guess things just continue to go down hill. Can’t get what you pay for, and can’t get it fixed with jumping through hoops.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
I waited 15 minutes for my peppermint mocha to be made without mocha so I tossed it. My sage danish was cold by the time I got my drink and left but it still tasted good.
I placed my mobile order online and went through the drive thru. I didn’t wait in between place my it since I wasn’t in a rush and do the online ordering due to my anxiety. When I had said I had a mobile order one of the baristas I’m assuming forgot her headset was on and had said “omg the one you just placed” in a sarcastic way. That seemed pretty rude to me and I won’t recommend or go back there. I wasn’t in a rush and didn’t expect my drink to be done right away. Definitely won’t be going back 🫤
Delicious in a cup!
Atmosphere: 5
Food: 5
Service: 5
My order was horrible. My coffee taste like water. It didn’t have the toppings on it. I was really annoyed about this. This isn’t my first bad experience here. It’s convenient that’s why I keep going back, but I really need to stop wasting my money at this location.
Atmosphere: 3
Food: 1
Service: 3
The hung up on my poor Chinese grandfather because of his accent
Atmosphere: 1
Food: 1
Service: 1
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