It is my daughter’s 9th Birthday. She wanted Starbucks before her soccer game. We stopped by this location to get her a drink just about 15 minutes ago. When we arrived there was no one in line. The girl working, I believe her name is Mysteri B, Looks at me and doesn’t say a word. Grabs a ticket, grabs a cup and starts making a mobile order. I watch her do this. She washes the dishes she used and then begins to wipe the counter. I was patient until that point. I said excuse me are you ever going to help me. Her response was yes, I was just wiping the counter. I said I am a customer who is standing in front of you, I should be a priority. I said you didn’t even greet me. She said I had a mobile order. I said again, you didn’t greet me and the customer that is here already should take precedence. She didn’t apologize. Just stared at me while I told her what I needed. When she started making my drink she kept giving me dirty looks and slammed dishes. A couple had walked up and another lady. Then another worker walked in and immediately greeted the older couple and was super friendly. I do believe Mysteri was trying to bide time until the other girl got there before she helped me. Completely unacceptable. I frequent this Hy-VEE often as it is close to my home. This however was my 1st time at the Starbucks. It will be my last time as well. A simple hello and I’ll be right with you would have been perfect and none of this would have occurred. I did complain to a manager so hopefully they have a discussion with her. I had a teaching moment with my 9 year old daughter after this incident on the proper way to handle customers. So at least there was a positive in this situation.
Atmosphere: 1
Food: 5
Service: 1
addicted1438
I don't visit this location often, but when I do the drink taste great. Perfect amount of extra ice that I requested.
Lena M
Yikes. The barista totally scarfed her sandwich down while on the job. To make matters worst, she didn’t wash her hands. I’m not even a Covid fear monger, but that’s gross.
Service: 1
James “Leftydad” Larson
Go early, no waiting in
Atmosphere: 5
Food: 5
Service: 5
George Klavins
I despise Starsucks. I'm in Omaha and ONLY buy local.
Atmosphere: 1
Food: 1
Service: 1
Jeff Riddle
I am not a coffee drinker. But my daughter loves it. A little slow sometimes, but my daughter says it is worth the wait.
Atmosphere: 4
Food: 4
Service: 5
Kelli Christiansen
My #1 place for coffee
Atmosphere: 3
Food: 5
Service: 5
Michelle DeSimone
Just had an experience with a rude employee. Won’t be back.
Jill Krajicek
Edit: I shouldn't need to ask for not a half full cup of foam.. I didn't realize until I got home.Just scrapped the foam off my $5.25 chai and this is what I get. 3/4 of a cup.. if that.
This Starbucks was listed as having a drive through. It does not. Otherwise a fine coffee shop but I don’t like going somewhere with the expectation I can just drive through and then have to get out and go in. Not great.
Excellent customer service!
It is my daughter’s 9th Birthday. She wanted Starbucks before her soccer game. We stopped by this location to get her a drink just about 15 minutes ago. When we arrived there was no one in line. The girl working, I believe her name is Mysteri B, Looks at me and doesn’t say a word. Grabs a ticket, grabs a cup and starts making a mobile order. I watch her do this. She washes the dishes she used and then begins to wipe the counter. I was patient until that point. I said excuse me are you ever going to help me. Her response was yes, I was just wiping the counter. I said I am a customer who is standing in front of you, I should be a priority. I said you didn’t even greet me. She said I had a mobile order. I said again, you didn’t greet me and the customer that is here already should take precedence. She didn’t apologize. Just stared at me while I told her what I needed. When she started making my drink she kept giving me dirty looks and slammed dishes. A couple had walked up and another lady. Then another worker walked in and immediately greeted the older couple and was super friendly. I do believe Mysteri was trying to bide time until the other girl got there before she helped me. Completely unacceptable. I frequent this Hy-VEE often as it is close to my home. This however was my 1st time at the Starbucks. It will be my last time as well. A simple hello and I’ll be right with you would have been perfect and none of this would have occurred. I did complain to a manager so hopefully they have a discussion with her. I had a teaching moment with my 9 year old daughter after this incident on the proper way to handle customers. So at least there was a positive in this situation.
Atmosphere: 1
Food: 5
Service: 1
I don't visit this location often, but when I do the drink taste great. Perfect amount of extra ice that I requested.
Yikes. The barista totally scarfed her sandwich down while on the job. To make matters worst, she didn’t wash her hands. I’m not even a Covid fear monger, but that’s gross.
Service: 1
Go early, no waiting in
Atmosphere: 5
Food: 5
Service: 5
I despise Starsucks. I'm in Omaha and ONLY buy local.
Atmosphere: 1
Food: 1
Service: 1
I am not a coffee drinker. But my daughter loves it. A little slow sometimes, but my daughter says it is worth the wait.
Atmosphere: 4
Food: 4
Service: 5
My #1 place for coffee
Atmosphere: 3
Food: 5
Service: 5
Just had an experience with a rude employee. Won’t be back.
Edit: I shouldn't need to ask for not a half full cup of foam.. I didn't realize until I got home.Just scrapped the foam off my $5.25 chai and this is what I get. 3/4 of a cup.. if that.
Restaurantji Recommends
NO DRIVE
Service: 1
No sugar free pumpkin
Loud but great Chai tea
Atmosphere: 3
Food: 5
Service: 5
This Starbucks was listed as having a drive through. It does not. Otherwise a fine coffee shop but I don’t like going somewhere with the expectation I can just drive through and then have to get out and go in. Not great.
Always a great place to enjoy coffee and hang out
Atmosphere: 5
Food: 5
Service: 5
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