I’d like to start with the fact that I’m not usually the one to leave a bad review because I understand bad days and that we all make mistakes. I came to this location on 9/2 and ordered 3 drinks. I normally order through my app if it’s not an in store location but today I had cash. When placing my order I was very specific and even offered and showed the cashier my exact order on the app. He seemed to be in a rush and VERY uninterested and impatient with taking my order (I assume they just finished a morning rush.) EVERY SINGLE DRINK came out wrong or horrible. I had felt so bad for the complicated order I even put some extra cash in the tip jar and apologized and thanked the cashier. He even asked my name misheard it for Aubrey and I said oh haha no sorry it Autumn 😅 He ended up just putting an A (not a huge deal.). My drink was remade twice (I ask for my grande order in an venti cup because I like a little extra oat milk and I hate when all the cold foam is stuck on the lid instead of my coffee 😅 Not because I think I’m getting more coffee.) and as we waited for my daughters for a while we noticed a small drink and sure enough it was hers…. In a hot cup. We had asked for it on ice with whip (a kids vanilla crème.) this experience was horrible and I just dont understand. I work at a restaurant with an amazing coffee bar and still chose to spend my money at Starbucks (as I normally did prior to starting my new job.) I would never treat a customer this way or mind a “annoying” picky eater. A tip is to show appreciation and gratitude and I don’t think it was deserved in this visit, I regretted tipping and that’s an ugly feeling for me. but I as a customer felt extremely disappointed
Atmosphere: 3
Food: 3
Service: 2
Robin Murphy
Great service. Good place to fall off with friends or just to chill.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Kovar
I felt like I could have had a better experience. Ordered a coffee and some trenta waters. I was told it was too hard to ring up the waters. Never had that problem at any other location in Omaha with getting trenta waters. I was more frustrated that there was zero motivation to help from the barista.
Atmosphere: 3
Food: 5
Service: 2
Nice car guy
Jay is the man ❤️
Atmosphere: 5
Food: 5
Service: 5
Toni Fritz
Great staff. Quick easy and friendly!
Atmosphere: 5
Food: 5
Service: 5
Kaneki Ken
Yesss! I come here all the time it’s great!
Atmosphere: 5
Food: 5
Service: 5
Kami Graeve
Making this review strictly for Cassidy, the barista there! She is AMAZING. I just stopped in to pick up my mobile order for a cold brew and a nitro cold brew with sweet cream. My nitro cold brew didn’t have any sweet cream in it - which is no big deal, things happen. The main barista (don’t want to throw her name in) simply grabbed the nitro & dumped a little out, then added a little added sweet cream.
Cassidy told her she wanted to make the drink fresh for me. The main barista said “it’s under 10 minutes…. She’s fine.” Cassidy grabbed the cup and said she wouldn’t accept that & made me a fresh, delicious one! I just observed this whole conversation. But I truly think Cassidy deserves a shoutout for doing the little things to guarantee a great experience :)
Hurricane Mala
Got food poisoning, was on a road trip had to pull over and sleep off the sick.
Atmosphere: 3
Food: 1
Service: 2
Stephen Moore
They changed how they ring up my order, it is now even more expensive. It will be a while before I go back.
Ordered ahead of time on the app and waited 10 minutes longer than the estimated ready time. They prioritized the cars in the drive thru. Don't bother going if you're on a schedule
Hands down the WORST. 2 times my lid came off my hot coffee. 3rd time, coffee was less than 3/4 full. 4th time, coffee was cold so I asked for it to be replaced. She walked away and came back with the SAME coffee. The Frap wasn’t mixed well at all; all the chocolate in the bottom. Food was cold. And rather than her look at the ticket, she asks, anything else? So 1 by 1 I get my 5 items. Makes total sense. Not. Never again.
Atmosphere: 2
Food: 1
Service: 1
Brooklynn Cozad
The employees working this afternoon were genuinely amazing. Thank you for being so kind <3
Atmosphere: 5
Service: 5
Samuel Voss
I really like the addition of this near my house. I enjoy working out of here from time to time. They only thing I would criticize is that the chairs in here are not comfortable at all. Staff is always amazing.
Atmosphere: 3
Food: 4
Service: 5
David Cloyed
Becoming one of my favorite locations to grab a coffee. Quick, helpful and clean. Nice place to process emails and drink a cup of joe.
Atmosphere: 5
Food: 5
Service: 5
Philip Stephen
Expensive coffee done the way I like it with amazing consistency. Usually go 2 to 3 times a week.
I’d like to start with the fact that I’m not usually the one to leave a bad review because I understand bad days and that we all make mistakes. I came to this location on 9/2 and ordered 3 drinks. I normally order through my app if it’s not an in store location but today I had cash. When placing my order I was very specific and even offered and showed the cashier my exact order on the app. He seemed to be in a rush and VERY uninterested and impatient with taking my order (I assume they just finished a morning rush.) EVERY SINGLE DRINK came out wrong or horrible. I had felt so bad for the complicated order I even put some extra cash in the tip jar and apologized and thanked the cashier. He even asked my name misheard it for Aubrey and I said oh haha no sorry it Autumn 😅 He ended up just putting an A (not a huge deal.). My drink was remade twice (I ask for my grande order in an venti cup because I like a little extra oat milk and I hate when all the cold foam is stuck on the lid instead of my coffee 😅 Not because I think I’m getting more coffee.) and as we waited for my daughters for a while we noticed a small drink and sure enough it was hers…. In a hot cup. We had asked for it on ice with whip (a kids vanilla crème.) this experience was horrible and I just dont understand. I work at a restaurant with an amazing coffee bar and still chose to spend my money at Starbucks (as I normally did prior to starting my new job.) I would never treat a customer this way or mind a “annoying” picky eater. A tip is to show appreciation and gratitude and I don’t think it was deserved in this visit, I regretted tipping and that’s an ugly feeling for me. but I as a customer felt extremely disappointed
Atmosphere: 3
Food: 3
Service: 2
Great service. Good place to fall off with friends or just to chill.
Atmosphere: 5
Food: 5
Service: 5
I felt like I could have had a better experience. Ordered a coffee and some trenta waters. I was told it was too hard to ring up the waters. Never had that problem at any other location in Omaha with getting trenta waters. I was more frustrated that there was zero motivation to help from the barista.
Atmosphere: 3
Food: 5
Service: 2
Jay is the man ❤️
Atmosphere: 5
Food: 5
Service: 5
Great staff. Quick easy and friendly!
Atmosphere: 5
Food: 5
Service: 5
Yesss! I come here all the time it’s great!
Atmosphere: 5
Food: 5
Service: 5
Making this review strictly for Cassidy, the barista there! She is AMAZING. I just stopped in to pick up my mobile order for a cold brew and a nitro cold brew with sweet cream. My nitro cold brew didn’t have any sweet cream in it - which is no big deal, things happen. The main barista (don’t want to throw her name in) simply grabbed the nitro & dumped a little out, then added a little added sweet cream.
Cassidy told her she wanted to make the drink fresh for me. The main barista said “it’s under 10 minutes…. She’s fine.” Cassidy grabbed the cup and said she wouldn’t accept that & made me a fresh, delicious one! I just observed this whole conversation. But I truly think Cassidy deserves a shoutout for doing the little things to guarantee a great experience :)
Got food poisoning, was on a road trip had to pull over and sleep off the sick.
Atmosphere: 3
Food: 1
Service: 2
They changed how they ring up my order, it is now even more expensive. It will be a while before I go back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar \u0026 Egg Sandwich
Ordered ahead of time on the app and waited 10 minutes longer than the estimated ready time. They prioritized the cars in the drive thru. Don't bother going if you're on a schedule
Food: 3
Service: 1
Restaurantji Recommends
Hands down the WORST. 2 times my lid came off my hot coffee. 3rd time, coffee was less than 3/4 full. 4th time, coffee was cold so I asked for it to be replaced. She walked away and came back with the SAME coffee. The Frap wasn’t mixed well at all; all the chocolate in the bottom. Food was cold. And rather than her look at the ticket, she asks, anything else? So 1 by 1 I get my 5 items. Makes total sense. Not. Never again.
Atmosphere: 2
Food: 1
Service: 1
The employees working this afternoon were genuinely amazing. Thank you for being so kind <3
Atmosphere: 5
Service: 5
I really like the addition of this near my house. I enjoy working out of here from time to time. They only thing I would criticize is that the chairs in here are not comfortable at all. Staff is always amazing.
Atmosphere: 3
Food: 4
Service: 5
Becoming one of my favorite locations to grab a coffee. Quick, helpful and clean. Nice place to process emails and drink a cup of joe.
Atmosphere: 5
Food: 5
Service: 5
Expensive coffee done the way I like it with amazing consistency. Usually go 2 to 3 times a week.
Atmosphere: 4
Food: 4
Service: 5
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