Subway
15805 W Maple Rd Suite 107, Omaha
(402) 496-2694
Recent Reviews
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Just go to Jimmy John’s. This one is always ran by a bunch of teenagers who don’t know how to make a sandwich. Manager is never there if something comes up. Come here if you want a bread sandwich.
Atmosphere: 1
Food: 1
Service: 1
This is not really stores fault, but a Subway app issue and customer care/service issue. Ordered food on app for this store and used my 3200 rewards points and paid remaining balance with debit card. My debit card was charged and my reward points were wiped out, but the order never fully went through as app appeared to crash. Had sent son to store to pick up food and they advised never received order and nothing could be done about. Provided a manager number who also advised nothing that could be done, but that the charge to my bank account should be refunded. Following week saw charge to bank account was reversed, however my 3200 rewards points are still gone and not returned. Have submitted contact forms to customer care 3 times with no response other than a canned "thanks for your feedback". Give me my reward points back please.
Food: 1
Service: 1
Took my coupon through it in the trash and charged me full price. When asked will you honor the coupon, NO. Not returning here.
Atmosphere: 2
Food: 2
Service: 1
Subway is my go-to sandwich shop. This store's staff was extremely friendly and the sandwich was excellent!
Atmosphere: 5
Food: 5
Service: 5
The manager, Caleb, is the best I've seen in years. Really well run store.
Atmosphere: 5
Food: 5
Service: 5
It's becoming rather mediocre, come here only when we don't want to drive to far!
Atmosphere: 1
Food: 2
Service: 2
They got three kids in there taking 30 minutes per order. Working in slow motion. Terrible customer service and waste of time. I was waiting for about ten minutes with only a few customers in front of me and all they got done was cut the bread. Had to get back to work and wasted my break because of the teenage kids they had working. I’m never going back to this place ever again and it’s a disgrace of a location to the Subway brand. I wish I could give zero stars. 8/01/24 5:30pm
Atmosphere: 1
Food: 1
Service: 1
We order often from this location. The staff is always working hard to fulfill the large amount of orders that come in. A big kudos to the 3 young men who were working the evening of 6/14/24. They were slammed and had a ton of online and in store orders. There were some impatient customers who didn't take into account it was a Friday evening and the staff handled themselves very professional and efficiently.
Healthy delicious food
Atmosphere: 5
Food: 5
Service: 5
These people are so racist. I was there this morning trying to get 2 sandwiches there are 2 employees there going back and forth, no one wanted to help me until I left.Today 03/30/2024 @ 10:40 am.Zero star not even 1.
Atmosphere: 1
Restaurantji Recommends
I ordered 4 sandwiches online and payed in full, only to find 20 minutes later upon pickup that nothing was made. Instead of assisting to resolve the matter I was told to re order and pay for my sandwiches again, and that my deal could not be honored. Will have to contact my bank and report the transaction fraudulent.The Subway app needs some work and definitely will think twice before I place another order. Jimmy John's might be a better choice, sincerely the consumer
Atmosphere: 1
Food: 1
Service: 1
The new girl Isabella making sandwiches is awesome I won't have anybody else make my sandwiches but
Atmosphere: 4
Food: 3
Service: 5
Had Natalie make my pizza and literally the best experience I’ve ever had at subway. She was so friendly, considerate and made my pizza perfect especially after a bad experience at a different subway. That lady needs a raise or higher position she’d be great in management.
Atmosphere: 5
Food: 5
Service: 5
Clean environment. Ample parking. Staff were accommodating and friendly. Food was as expected.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham
Need to know if there is a secret to ordering. Have been there twice in 3 weeks, both times the same. Employees making sandwiches, walking around behind the line, over 5 minutes each time and no one asked what I wanted. Don't know how the food is at this location cause I have not been able to crack the code on how to get someone to ask what I want.
Atmosphere: 1
Service: 1
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