You could order the exact same thing from here for an entire month and it wont be made the same once. I dont understand how there can be such a lack of quality control and so many issues unless the employees just don't care. Just a waste of money at this point. The food given to me was inedible, wet, soggy, and lukewarm at best.
Food: 1
Service: 1
Jackzen Hayes
To start, I ordered my food in the lobby and by the time i receieved my food (Nacho fries and a grilled cheese burrito) it was all very cold. Ive had cold food before, no big deal, they were most likely busy with drive through or online orders so i didnt think much of it. Come to about 5 minutes later, I hear someone yelling about how one of the workers is too slow and isnt getting things out in time. This shocked me, as ive never been to a taco bell where the employees are yelling while customers are in the lobby. One group just got up and left, another shook their heads while looking over. After all the yelling is done, I walk up to the counter to find the employee who was being yelled at. They were maybe 18 at the oldest and their eyes were FILLED with tears. It was clearly her first job, if not that then she was just starting out. I tried to ask whats wrong and if there was any way I could help, but the employee just brushed it off and said “oh the general manager can be a bit honest sometimes.” THE GENERAL MANAGER?? I would expect something like this to come from an employee that had been there for a long time. I tried asking who i assumed the general manager was about the situation, and i kid you not, i was told to shut my mouth. This is beyond disrepectful behavior from a GENERAL manager. I dont expect a refund or new food, All I expect is that taco bell gets their shit together and learn how to act like a real american establishment.
Atmosphere: 1
Food: 1
Service: 2
Jake Thayer
I consider myself a Taco Bell aficionado. I’ve been to them all over the US. I live walking distance to this one. I think it’s top notch. People there are always super nice, the drive thru hardly ever takes more than a few minutes despite being relatively busy, and the food is generally really good for Taco Bell standards. Happy that it’s my “home” Taco Bell
Atmosphere: 5
Food: 5
Service: 5
Frances Shelton
Quick & Tasty Burrito Supreme. Wonderful Customer Service in the Drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Jim McLochlin
Typical taco bell. Nothing special nothing bad
Atmosphere: 3
Food: 3
Service: 3
Kristin Bender
I asked for my food and the guy just flat out said “no” in the meanest tone ever and hung up
Atmosphere: 1
Food: 1
Service: 1
Grace Owens
Tell me why I had to go and park after only ordering a quesedilla and hard shell taco when they weren’t busy at all? one car behind me and no one in lobby. Either they were short staffed or didn’t want people in their drive though. A whole 15 minutes passes before I get my items. Rediculous and won’t be back.
Atmosphere: 1
Food: 5
Service: 1
Kevin Smith
Since they force you to use the kiosk service has gone down. It’s almost like they’re trained to not acknowledge a customer standing at the counter. The kiosk are nasty dirty, the employees act like they can’t look or speak to a customer. They act like wanting to pay cash is a crime. At least at Taco John’s we can still talk to a human.
Samantha Pekny
Have to call out good customer service when I experience it. The gentleman at the window in the afternoon on 10/9 was so nice. Something as simple as saying have a nice day, hope to see you back here, goes a long way. He was great👍
Atmosphere: 5
Food: 5
Service: 5
Dacey Gaines
Spending $27 on food just to get home and realize they shorted you on the meat (yet again) is crazy. This is the 4th time we have given this location a “chance” and been disappointed. It’s a shame because everytime we have brought up our issues, staff has a horrible attitude and treats you like you’re trash. Stay away from this location, drive 5 mins down the road and go to the one off of 144th!!!
It took us awhile to find what we wanted to order in the kiosk. Then stood by the counter to pay but nobody would come to the counter so we sat down to wait for our order. After awhile was finally able to get someone's attention and make sure they got our order. She then checked the computer and did get the order but said they hadn't started it yet. Finally paid for it and waited for our order. Very little meat in the tacos but other than that it tasted good.
Atmosphere: 3
Food: 4
Service: 1
Jonathan Guthrie
Asked for a simple order they overcharged on the order. I tried to explain to them exactly what I wanted. I think I explained four or five times and still got it wrong. I got to the point where I just took the food and left. Asked for a party pack softshell regular ask for a second party pack half Doritos Locos tacos, half softshell without lettuce every time I go there I have to check my food to make sure they got it right most of the time they got it wrong and we have to keep fighting back-and-forth. This is a ongoing issue at this location
Service: 1
m d
Can't place your order with a human. The machines don't take cash. They stare at you like you're bothering them for food.Don't go here. Couldn't even let's get an order in.Wouldn't help me
Atmosphere: 1
Food: 1
Service: 1
Courtney Wilson
Worst Taco Bell in Omaha. Save yourself the frustration and drive a few more miles to the one on 168th Maple. Rude workers. Didn't even listen to my order and everything was wrong.
Atmosphere: 1
Food: 1
Service: 1
Kathleen O'Connell
Food was good. Taco meat contents were skimpy, but tasty.
You could order the exact same thing from here for an entire month and it wont be made the same once. I dont understand how there can be such a lack of quality control and so many issues unless the employees just don't care. Just a waste of money at this point. The food given to me was inedible, wet, soggy, and lukewarm at best.
Food: 1
Service: 1
To start, I ordered my food in the lobby and by the time i receieved my food (Nacho fries and a grilled cheese burrito) it was all very cold. Ive had cold food before, no big deal, they were most likely busy with drive through or online orders so i didnt think much of it. Come to about 5 minutes later, I hear someone yelling about how one of the workers is too slow and isnt getting things out in time. This shocked me, as ive never been to a taco bell where the employees are yelling while customers are in the lobby. One group just got up and left, another shook their heads while looking over. After all the yelling is done, I walk up to the counter to find the employee who was being yelled at. They were maybe 18 at the oldest and their eyes were FILLED with tears. It was clearly her first job, if not that then she was just starting out. I tried to ask whats wrong and if there was any way I could help, but the employee just brushed it off and said “oh the general manager can be a bit honest sometimes.” THE GENERAL MANAGER?? I would expect something like this to come from an employee that had been there for a long time. I tried asking who i assumed the general manager was about the situation, and i kid you not, i was told to shut my mouth. This is beyond disrepectful behavior from a GENERAL manager. I dont expect a refund or new food, All I expect is that taco bell gets their shit together and learn how to act like a real american establishment.
Atmosphere: 1
Food: 1
Service: 2
I consider myself a Taco Bell aficionado. I’ve been to them all over the US. I live walking distance to this one. I think it’s top notch. People there are always super nice, the drive thru hardly ever takes more than a few minutes despite being relatively busy, and the food is generally really good for Taco Bell standards. Happy that it’s my “home” Taco Bell
Atmosphere: 5
Food: 5
Service: 5
Quick & Tasty Burrito Supreme. Wonderful Customer Service in the Drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Typical taco bell. Nothing special nothing bad
Atmosphere: 3
Food: 3
Service: 3
I asked for my food and the guy just flat out said “no” in the meanest tone ever and hung up
Atmosphere: 1
Food: 1
Service: 1
Tell me why I had to go and park after only ordering a quesedilla and hard shell taco when they weren’t busy at all? one car behind me and no one in lobby. Either they were short staffed or didn’t want people in their drive though. A whole 15 minutes passes before I get my items. Rediculous and won’t be back.
Atmosphere: 1
Food: 5
Service: 1
Since they force you to use the kiosk service has gone down. It’s almost like they’re trained to not acknowledge a customer standing at the counter. The kiosk are nasty dirty, the employees act like they can’t look or speak to a customer. They act like wanting to pay cash is a crime. At least at Taco John’s we can still talk to a human.
Have to call out good customer service when I experience it. The gentleman at the window in the afternoon on 10/9 was so nice. Something as simple as saying have a nice day, hope to see you back here, goes a long way. He was great👍
Atmosphere: 5
Food: 5
Service: 5
Spending $27 on food just to get home and realize they shorted you on the meat (yet again) is crazy. This is the 4th time we have given this location a “chance” and been disappointed. It’s a shame because everytime we have brought up our issues, staff has a horrible attitude and treats you like you’re trash. Stay away from this location, drive 5 mins down the road and go to the one off of 144th!!!
Food: 1
Service: 1
Restaurantji Recommends
It took us awhile to find what we wanted to order in the kiosk. Then stood by the counter to pay but nobody would come to the counter so we sat down to wait for our order. After awhile was finally able to get someone's attention and make sure they got our order. She then checked the computer and did get the order but said they hadn't started it yet. Finally paid for it and waited for our order. Very little meat in the tacos but other than that it tasted good.
Atmosphere: 3
Food: 4
Service: 1
Asked for a simple order they overcharged on the order. I tried to explain to them exactly what I wanted. I think I explained four or five times and still got it wrong. I got to the point where I just took the food and left. Asked for a party pack softshell regular ask for a second party pack half Doritos Locos tacos, half softshell without lettuce every time I go there I have to check my food to make sure they got it right most of the time they got it wrong and we have to keep fighting back-and-forth. This is a ongoing issue at this location
Service: 1
Can't place your order with a human. The machines don't take cash. They stare at you like you're bothering them for food.Don't go here. Couldn't even let's get an order in.Wouldn't help me
Atmosphere: 1
Food: 1
Service: 1
Worst Taco Bell in Omaha. Save yourself the frustration and drive a few more miles to the one on 168th Maple. Rude workers. Didn't even listen to my order and everything was wrong.
Atmosphere: 1
Food: 1
Service: 1
Food was good. Taco meat contents were skimpy, but tasty.
Atmosphere: 4
Food: 3
Service: 4
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