Reason why they have self check out is because of the people they hire here especially at this location I told teller the 6 pack was missing one that I want it either grab me one or discount it .... he set it aside ... ... he tried to check me out I said I told you I wanted item either to discount or go get me one he asks another guy says he cant discount dont see for 10 min hes behind me talking to another guy ... offers me a $1.00 off ... item was missing then they had to go get came back empty handed then had to go ask if they could discount it
Sammy Elrefaie
Great stuff
Kaite S.
Due to covid, I have been avoiding places with large gatherings of people. Because of this, I've been utilising the order-aheadtpickup service at the grocery store. Unfortunately, it seems that a lot of the times, items I pay for via the app (bc it says they're available) aren't available when I come to pick them up. The last few times, I wasn't even notified of the substitution/cancelations until I got home.
Jane H.
The one positive about this store is its easy access, quick in and out. The negative is, a majority of my trips there results in at least one of the items on my list being sold out. How does this happen so frequently? This morning I was after a particular item that I attempted to buy there 3 times in the past 6 months, but 2 of those times the item was sold out. I brought this to the attention of Cynthia, (I believe she is a morning supervisor). She stated that the computer automatically orders the items and in this case, it only orders 3 of them at a time. This item is very small, smaller than a jelly jar. While we were standing at the empty shelf space, I pointed out that there was room to stock at least 12 of them in a single row. So each time they only ordered 3, the rest of the shelf behind the items was always empty. I suggested the manager override the computer and order 6 of that item instead of 3 so they wouldn't always run out. This is not a food item so it has a 4-year shelf life. I was just making a suggestion that maybe Cynthia could bring this problem up to the manager but she wanted to respond with excuses as to why it may not be possible to do that, eg; the computer auto orders, the manager may not be able to override, etc... The amount of time she stood there telling me the excuses, Cynthia could have just jotted down a note to take to the manager. I was trying to explain to her the importance of making sure upper management knows of potential problems because it may result in a loss to the store. For instance, Like every other time I am there with a list of things I need, if I cannot get one of the items on my list, I do not purchase anything beings I have to go to a different store anyways, I will just buy everything at the next store. I certainly can't be the only customer who does this. How much lost revenue does this cost the store in one month, one year? I tried explaining this to Cynthia but she didn't care and walked away. I then watched her talking and laughing to another employee. One of the reasons stores go out of business is due to employees wanting to just provide the very bare minimum effort.
Shirley L.
Easy to get in and out of the store. Because it's a smaller neighborhood store it's less crazy traffic than regular Walmart superstores. They sell beer, wine, and liquor and they also have some more healthy organic/vegetarian items. Most employees here are friendly. Occasionally there's a grouchy employee who isn't friendly.
Cris L.
Don't waste your time - you want quantity foods and produce? You want great customer service - go to Hy-Vee. Wal-Marts the way they are because they are all about that dollar- they screw the staff pay them s*** wages and treat them like crap. So what do you expect? Hy-Vee has far better everything
Reason why they have self check out is because of the people they hire here especially at this location I told teller the 6 pack was missing one that I want it either grab me one or discount it .... he set it aside ... ... he tried to check me out I said I told you I wanted item either to discount or go get me one he asks another guy says he cant discount dont see for 10 min hes behind me talking to another guy ... offers me a $1.00 off ... item was missing then they had to go get came back empty handed then had to go ask if they could discount it
Great stuff
Due to covid, I have been avoiding places with large gatherings of people. Because of this, I've been utilising the order-aheadtpickup service at the grocery store. Unfortunately, it seems that a lot of the times, items I pay for via the app (bc it says they're available) aren't available when I come to pick them up. The last few times, I wasn't even notified of the substitution/cancelations until I got home.
The one positive about this store is its easy access, quick in and out. The negative is, a majority of my trips there results in at least one of the items on my list being sold out. How does this happen so frequently? This morning I was after a particular item that I attempted to buy there 3 times in the past 6 months, but 2 of those times the item was sold out. I brought this to the attention of Cynthia, (I believe she is a morning supervisor). She stated that the computer automatically orders the items and in this case, it only orders 3 of them at a time. This item is very small, smaller than a jelly jar. While we were standing at the empty shelf space, I pointed out that there was room to stock at least 12 of them in a single row. So each time they only ordered 3, the rest of the shelf behind the items was always empty. I suggested the manager override the computer and order 6 of that item instead of 3 so they wouldn't always run out. This is not a food item so it has a 4-year shelf life. I was just making a suggestion that maybe Cynthia could bring this problem up to the manager but she wanted to respond with excuses as to why it may not be possible to do that, eg; the computer auto orders, the manager may not be able to override, etc... The amount of time she stood there telling me the excuses, Cynthia could have just jotted down a note to take to the manager. I was trying to explain to her the importance of making sure upper management knows of potential problems because it may result in a loss to the store. For instance, Like every other time I am there with a list of things I need, if I cannot get one of the items on my list, I do not purchase anything beings I have to go to a different store anyways, I will just buy everything at the next store. I certainly can't be the only customer who does this. How much lost revenue does this cost the store in one month, one year? I tried explaining this to Cynthia but she didn't care and walked away. I then watched her talking and laughing to another employee. One of the reasons stores go out of business is due to employees wanting to just provide the very bare minimum effort.
Easy to get in and out of the store. Because it's a smaller neighborhood store it's less crazy traffic than regular Walmart superstores. They sell beer, wine, and liquor and they also have some more healthy organic/vegetarian items. Most employees here are friendly. Occasionally there's a grouchy employee who isn't friendly.
Don't waste your time - you want quantity foods and produce? You want great customer service - go to Hy-Vee. Wal-Marts the way they are because they are all about that dollar- they screw the staff pay them s*** wages and treat them like crap. So what do you expect? Hy-Vee has far better everything
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