Wingstop
17676 Welch Plaza Bay #8, Omaha
(402) 751-9464
Recent Reviews
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I ordered wings, fries, and corn for delivery through the Wingstop app. Corn was missing when my order was delivered. I tried to call the store and got a voicemail saying they were closed for the day. I called at 12:13 AM and apparently they’re open until 1 AM on Google Maps and the Wingstop app.
Wings and fries were good for the price. I’m just annoyed that they forgot my corn. I guess I’ll be ordering from another store next time.
Food: 4
Service: 1
waited for my food for 30+ minutes was a bit cold, hire more people
Yikes, the bad reviews of this location are very accurate. I should have known it wasn't going to be a good experience when I walked in and the guy at the counter wouldn't acknowledge me. I had to flag him down and ask him if I could place my order. I ordered 10 wings, that's it. He didn't mention the wait time until after I paid. I left and came back and they hadn't started my order, so I just wanted to cancel it and get a refund because I couldn't wait that long. He told me he was unable to do that. He's going to leave a note for a manager to refund me in 2-4 days. His customer service was absolutely terrible. One of the girls working was on her personal cell phone and then prepping food without washing her hands in between which I found gross. I love other Wing Stop locations, probably won't go back to this location.
Service: 1
thank you to the 2 guys who made my wings 30 mins before close tonight. sorry i came in so late, i appreciate it !!
Atmosphere: 5
Food: 5
Service: 5
Mixed up my order. Had to go twice to retrieve the full order. Wings and fries were cold when picked up. Disappointing experience.
Atmosphere: 3
Food: 3
Service: 2
One of you “managers” needs to be aware that your website does not work for ordering and you can't order by phone either bc nobody ever answers! We waited on the phone for an hour and nobody ever answered and the online platform was erroring. Place is a joke.
Anytime I order take out there’s always something missing from my order. I will always end up waiting 40+ minutes after my food was supposed to be ready. Employees are always on their phones and rude
Atmosphere: 2
Food: 2
Service: 1
This place needs to either train their employees better or get a new manager. You order pickup you wait 30 minutes longer than what says. But here is the kicker, it’s always cold. It’s like they bag up your fires and let them get sit in a bad to get cold and soggy and then put your wings in 30 minutes later after you’ve already been waiting 30 minutes. Happens everytime. Fries are soggy and not even warm they’re flat out cold.
So if you don’t mind waiting 30 to more minutes after your pickup time and want cold fries then it’s not bad place. I just think if they had more trained employees and more staff that know what they’re doing then this place would get more business.
Atmosphere: 3
Food: 4
Service: 1
Clean store, friendly staff, food was perfect. I'll be back tomorrow for the hot honey chicken sandwich! 🔥 🔥 🔥
Atmosphere: 5
Food: 5
Service: 5
Just trying to pick up my food and manager is full blown yelling and cussing out someone named Joseph (another employee) with the door wide open ..
Restaurantji Recommends
06/21/2025 @ 14:50, RUDE! RUDE! RUDE! Walked up to the counter where Mgmt was fumbling with the register. He never acknowledged my presence. One employee was sitting in the lobby eating & it appears he was on break. Two other males were in the back cooking area. The gentleman on break finished his food and came over to ask if I needed help…. NO, I’M JUST STANDING HERE BECAUSE I’M BORED! I told him I was picking up an order. I was informed the order would be ready in 5-7 minutes. Word of advice to that Manager: Nothing is more important than the customers! The least you can do is acknowledge our presence! I’ll NEVER order food from here again!
Atmosphere: 1
Service: 1
Ordered online to the location in the middle of the day on a Sunday, well within store hours and the store was actually closed. Still took our payment. Currently disputing the charge with the company. This location has some serious issues if your closed during the day during store hours and still take payment online there’s something gone very wrong.
Atmosphere: 1
Food: 1
Service: 1
Yikes yikes, ordered take out on the app. Walked in and no one was talking to anyone up front. People kept coming in and they helped no one. They were severely understaffed. My food tasted fine, but took 30 min longer than the estimated.
Atmosphere: 1
Food: 5
Service: 2
Just terrible man. Don’t go here unless you want to wait hours for mediocre food. The staff is rude and inattentive, and it literally takes forever to get service. Would give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Great service, however the food i was served was inedible. The fries were doused in salt. They made it right though by making a new batch. The chicken tasted funny, had a game-y after taste and a game-y chicken smell. Something was definitely off. I wonder if this chicken was just sitting out for a long time or something. I could have asked for something else but i was just ready to get out of there. Also their pop fountain was not working correct. I will not be back.
Atmosphere: 4
Food: 1
Service: 5
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