It was my first time at Panda Express and must say that I wasn't disappointed at all. The service was phenomenal and the food was even better.
Atmosphere: 5
Food: 5
Service: 5
Honest Reviews
We dined in at 10:00 PM we felt super rushed when ordering, when we were eating as well. They locked the door at 10:20 someone try to go in but they didn’t let him. If ya’ll close at 10:20 state it and don’t lie to us stating 11.
Atmosphere: 1
Food: 5
Service: 1
James Leslie
I rarely eat here but I do pick up a lot of orders for deliveries and I’m always happy to do so. Not only are the orders almost always ready as soon as I arrive, but the cashiers and workers are all so friendly and offer me cold beverages when I wait. The few times I’ve eaten here have always been great. I wish more restaurants had such amazing workers. They really seem to care!
Atmosphere: 5
Food: 5
Service: 5
Travis Hubbell
Orange chicken is the best
Atmosphere: 5
Food: 5
Service: 5
Dakota L
everyone has a crappy attitude especially manager
SHANE BRASCH
Stopped for dinner thinking I was getting great food to enjoy after a long day…WRONG! After spending $65.00 for dinner for the fam, my first bite of my orange chicken plate ended up being a bone covered in breading disguising what was actually inside(see picture). I didn’t know I stopped in the pet section for chew toys while almost busting my teeth on what is supposed to be quality human food. I called the store and their employee did not understand my frustration and was rude about the situation. So I hung up the phone not wasting my time explaining the issue to him as he didn’t seem to care. I will not return
Atmosphere: 1
Food: 1
Service: 1
Chris Bukoskie
Went to Panda Express and ordered the orange chicken — big mistake. First bite and I crunched down on a solid bone. Completely ruined my appetite. I don’t expect fine dining from fast food, but I do expect not to nearly break a tooth. No apology, no offer to make it right. Quality control is clearly non-existent. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Jana
This place is disgusting! We got our food and on our first bite the piece of chicken was a bone. When we called the gentleman on the phone was very rude and disrespectful. They did nothing to resolve the issue! I guess it’s ok to eat bones!!! Never will I eat there again!
C Pippy
Noodles where dry Chicken was good
Atmosphere: 4
Food: 2
Service: 4
Tater Roe
Always hit and miss here....today most of their entrees were gone...had 7 employees 2 were sitting in the dining room, dining room was dirty. Not a pleasant experience
Asked if I could get a refill of the “natural flavored waters”, the manager said no. I asked her why, she said because they don’t do refills. I asked her where did it say that in the menu or anywhere. She said it’s online and that she would send me the information. Not good customer service. She made me feel like I was in the wrong for “not knowing” their policy that was not displayed nowhere.
Atmosphere: 2
Food: 3
Service: 1
Megan Page
THESE 5 STARS ARE FOR SEVERAL CERTAIN EMPLOYEES IN THE P.E. CLUB (lol) BUT THIS WAS GIVEN ESPECIALLY BECAUSE OF ALONA M.
I want to take a moment to express my heartfelt appreciation for Alona M., at the Panda Express location in Papillion, Nebraska (Store #1868). On April 4, 2025, after a long and exhausting day at work, I walked into the store feeling drained and frustrated. Alona M., immediately recognized my fatigue and, as a regular customer, she knew exactly what I needed.
Her customer service is nothing short of exceptional. Despite my rush to get home, Alona made the process seamless and efficient, ensuring I was in and out in no time. Her warm smile and genuine kindness made all the difference on a tough day. It’s rare to encounter someone so dedicated to their role—Alona is not just an employee; she is a true asset to Panda Express.
Over the time I’ve been visiting this store, I’ve witnessed her incredible work ethic. She manages to keep everything organized and fresh, all while maintaining excellent communication with her customers. Whether it’s accommodating special requests or simply offering a friendly word, Alona goes above and beyond every single time.
Her impact extends beyond just me; I’ve seen how she interacts with other customers and my husband, making everyone feel valued. It’s clear that she takes pride in her work and genuinely cares about the people she serves.
In a world where customer service can often fall short, Alona stands out as a shining example of what it means to provide exceptional service. I sincerely hope that Panda Express recognizes her contributions and the positive atmosphere she creates. If they don’t, I might just have to offer her a position in my own business!
Thank you, Alona M, for being such an incredible part of my experience at Panda Express. You deserve all the best in life, and I hope your journey is filled with prosperity and happiness. Keep shining!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice Orange Flavored Chicken Chicken Breast, Chow Mein, Cream Cheese Rangoons 3, Kung Pao Chicken
Leann V
Waited for over 10 minutes to be helped and never was. Walked out. They helped the people in the drive thru and the people waiting to be rung up. Seven people behind the counter and backroom. Not one could help us. Present at 215pm so not even a lunch rush. Poor service and no apologies.
It was my first time at Panda Express and must say that I wasn't disappointed at all. The service was phenomenal and the food was even better.
Atmosphere: 5
Food: 5
Service: 5
We dined in at 10:00 PM we felt super rushed when ordering, when we were eating as well.
They locked the door at 10:20 someone try to go in but they didn’t let him. If ya’ll close at 10:20 state it and don’t lie to us stating 11.
Atmosphere: 1
Food: 5
Service: 1
I rarely eat here but I do pick up a lot of orders for deliveries and I’m always happy to do so. Not only are the orders almost always ready as soon as I arrive, but the cashiers and workers are all so friendly and offer me cold beverages when I wait. The few times I’ve eaten here have always been great. I wish more restaurants had such amazing workers. They really seem to care!
Atmosphere: 5
Food: 5
Service: 5
Orange chicken is the best
Atmosphere: 5
Food: 5
Service: 5
everyone has a crappy attitude especially manager
Stopped for dinner thinking I was getting great food to enjoy after a long day…WRONG! After spending $65.00 for dinner for the fam, my first bite of my orange chicken plate ended up being a bone covered in breading disguising what was actually inside(see picture). I didn’t know I stopped in the pet section for chew toys while almost busting my teeth on what is supposed to be quality human food. I called the store and their employee did not understand my frustration and was rude about the situation. So I hung up the phone not wasting my time explaining the issue to him as he didn’t seem to care. I will not return
Atmosphere: 1
Food: 1
Service: 1
Went to Panda Express and ordered the orange chicken — big mistake. First bite and I crunched down on a solid bone. Completely ruined my appetite. I don’t expect fine dining from fast food, but I do expect not to nearly break a tooth. No apology, no offer to make it right. Quality control is clearly non-existent. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
This place is disgusting! We got our food and on our first bite the piece of chicken was a bone. When we called the gentleman on the phone was very rude and disrespectful. They did nothing to resolve the issue! I guess it’s ok to eat bones!!! Never will I eat there again!
Noodles where dry
Chicken was good
Atmosphere: 4
Food: 2
Service: 4
Always hit and miss here....today most of their entrees were gone...had 7 employees 2 were sitting in the dining room, dining room was dirty. Not a pleasant experience
Restaurantji Recommends
Small portions. Not very fresh.
Atmosphere: 4
Food: 4
Service: 4
Asked if I could get a refill of the “natural flavored waters”, the manager said no. I asked her why, she said because they don’t do refills. I asked her where did it say that in the menu or anywhere. She said it’s online and that she would send me the information. Not good customer service. She made me feel like I was in the wrong for “not knowing” their policy that was not displayed nowhere.
Atmosphere: 2
Food: 3
Service: 1
THESE 5 STARS ARE FOR SEVERAL CERTAIN EMPLOYEES IN THE P.E. CLUB (lol) BUT THIS WAS GIVEN ESPECIALLY BECAUSE OF ALONA M.
I want to take a moment to express my heartfelt appreciation for Alona M., at the Panda Express location in Papillion, Nebraska (Store #1868). On April 4, 2025, after a long and exhausting day at work, I walked into the store feeling drained and frustrated. Alona M., immediately recognized my fatigue and, as a regular customer, she knew exactly what I needed.
Her customer service is nothing short of exceptional. Despite my rush to get home, Alona made the process seamless and efficient, ensuring I was in and out in no time. Her warm smile and genuine kindness made all the difference on a tough day. It’s rare to encounter someone so dedicated to their role—Alona is not just an employee; she is a true asset to Panda Express.
Over the time I’ve been visiting this store, I’ve witnessed her incredible work ethic. She manages to keep everything organized and fresh, all while maintaining excellent communication with her customers. Whether it’s accommodating special requests or simply offering a friendly word, Alona goes above and beyond every single time.
Her impact extends beyond just me; I’ve seen how she interacts with other customers and my husband, making everyone feel valued. It’s clear that she takes pride in her work and genuinely cares about the people she serves.
In a world where customer service can often fall short, Alona stands out as a shining example of what it means to provide exceptional service. I sincerely hope that Panda Express recognizes her contributions and the positive atmosphere she creates. If they don’t, I might just have to offer her a position in my own business!
Thank you, Alona M, for being such an incredible part of my experience at Panda Express. You deserve all the best in life, and I hope your journey is filled with prosperity and happiness. Keep shining!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice Orange Flavored Chicken Chicken Breast, Chow Mein, Cream Cheese Rangoons 3, Kung Pao Chicken
Waited for over 10 minutes to be helped and never was. Walked out. They helped the people in the drive thru and the people waiting to be rung up. Seven people behind the counter and backroom. Not one could help us. Present at 215pm so not even a lunch rush. Poor service and no apologies.
Atmosphere: 1
Service: 1
Consistent food quality every time.
Atmosphere: 4
Food: 4
Service: 5
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