Not normally a Dunkin fan but the staff here was really awesome
Service: 5
Phillip Harris
The food was good, but the service was awful. I go to this Dunkin a lot because it's right down the street from my house. I've never had an issue at this one which is why I have always gone back. The woman who took my order today though, was very rude and had an attitude the entire time. Consistently scoffing at my coffee order and repeatedly saying "Is that it" in a very condescending tone after every word I said. I told her that was not it and asked what they had for donuts. She then said "Well what are you looking for" again in a very rude way. When I get up to the window to pay i see this woman grab my donut near the window rolling her eyes and just throws it on the counter at the window. If the window was open it would have gone out the window with how she threw it down. I politely asked the woman at the window who that was and who was taking my order, she told me it was the Assistant Manager Erin... I was so taken back by that answer. I am a Restaurant Operations Manager, and have multiple managers under me. I would never act in the way she did and would expect the same of all those under me. Her actions are unbecoming of a Manager at her level and does not promote great customer growth, and can only imagine how the employee growth and/or working conditions under someone like that would be. Please fix her attitude for your own companies sake as well as for your customers and crew.. thank you very much!
Atmosphere: 1
Food: 5
Service: 1
Renee Pulsifer
The service was great everything was quick and correct. Keith, who took my order, made the experience very pleasant he was upbeat and friendly. Great start to the day
Atmosphere: 5
Food: 5
Service: 5
Heather Proteau
Constantly getting order wrong! No EGG means No EGG!
Dietary restrictions: They don't listen
Luchy Hidalgo- Semlek
Poor Experience at Dunkin Donuts
I had a negative experience at Dunkin today, store #351150. One of their employees was rude and dismissive.
At the drive-through, she claimed she couldn’t understand my accent and refused to take my order. When I approached the window, she complained loudly and threw away a coffee without asking for my order. Despite my explicit request for a caffeine-free matcha latte, she assumed I wanted a decaf macchiato.
When I asked for my daughter’s tea to be decaf, Ashley became visibly upset and remarked that she needed two windows. Her behavior felt disrespectful and unprofessional, stemming from her inability to understand my accent.
It's disappointing that someone at Dunkin could not provide essential customer support. Thank you for addressing this issue.
Best, A Bedford Resident
Atmosphere: 1
Food: 1
Service: 1
David
Didn’t put cream in a coffee..
Atmosphere: 1
Food: 3
Service: 2
David Martin
All dunkin' donuts should have a setup like theirs they have a few chairs that were very comfortable the place I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Dunkin' Midnight
William Merola
Starbucks Amherst NH good
Atmosphere: 5
Food: 5
Service: 5
Brian Small
Why is this the only Dunks with a decent donut selection? Seriously, I drive by at least 4 others because I know their options are not good. This place always has a better variety of donuts to choose from. Staff is also very friendly and unlike other locations seem to enjoy their jobs
Atmosphere: 5
Food: 5
Service: 5
Daniel OKeefe
Caleb is a superstar, made the coffee perfectly and gave 5 star service.
Fast service. Good given as expected when ordered.
Parking: Kind of small parking. Only 3 regular spots available & 1 handicap.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Apple Fritter, Muffins, Donuts, Dunkin' Refreshers
Juliano Magalhães
"I would like to convey a message to the professionals at Dunkin about their responsibility, dedication, and respect. From the lowest position to the highest, every professional is extremely pleasant, dedicated, and hardworking. May this be a source of motivation and inspiration for all of you, as your collective efforts contribute to the success and positive atmosphere within the organization. Your commitment and positive energy have a significant impact at all levels. Keep up the excellent work and continue inspiring others with your effort and dedication! Sincerely, Film Director Juliano Magalhães."
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Chris Jones
This Dunkins is the worst. The little boy manning the drive through might have been the rudest person I've ever met. Find a real coffee shop, not this joke of an establishment.
Atmosphere: 1
Food: 1
Service: 1
Tambera Northup
Was delicious like every time and everyone is nice and very clean there I love them!
Vegetarian options: You have your choice .
Dietary restrictions: Yes great ??
Parking: It's perfect ?
Kid-friendliness: Yes definitely ?? my kids loooovvvveeeee doing to Dunkin donuts ?☕☺️❤️
Wheelchair accessibility: Yes they do have options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Egg and Cheese, Egg and Cheese, Donuts
Paul H
Great meeting place to chat with friends and have a coffee and croissant.
Not normally a Dunkin fan but the staff here was really awesome
Service: 5
The food was good, but the service was awful. I go to this Dunkin a lot because it's right down the street from my house. I've never had an issue at this one which is why I have always gone back. The woman who took my order today though, was very rude and had an attitude the entire time. Consistently scoffing at my coffee order and repeatedly saying "Is that it" in a very condescending tone after every word I said. I told her that was not it and asked what they had for donuts. She then said "Well what are you looking for" again in a very rude way. When I get up to the window to pay i see this woman grab my donut near the window rolling her eyes and just throws it on the counter at the window. If the window was open it would have gone out the window with how she threw it down. I politely asked the woman at the window who that was and who was taking my order, she told me it was the Assistant Manager Erin... I was so taken back by that answer. I am a Restaurant Operations Manager, and have multiple managers under me. I would never act in the way she did and would expect the same of all those under me. Her actions are unbecoming of a Manager at her level and does not promote great customer growth, and can only imagine how the employee growth and/or working conditions under someone like that would be. Please fix her attitude for your own companies sake as well as for your customers and crew.. thank you very much!
Atmosphere: 1
Food: 5
Service: 1
The service was great everything was quick and correct. Keith, who took my order, made the experience very pleasant he was upbeat and friendly. Great start to the day
Atmosphere: 5
Food: 5
Service: 5
Constantly getting order wrong! No EGG means No EGG!
Dietary restrictions: They don't listen
Poor Experience at Dunkin Donuts
I had a negative experience at Dunkin today, store #351150. One of their employees was rude and dismissive.
At the drive-through, she claimed she couldn’t understand my accent and refused to take my order. When I approached the window, she complained loudly and threw away a coffee without asking for my order. Despite my explicit request for a caffeine-free matcha latte, she assumed I wanted a decaf macchiato.
When I asked for my daughter’s tea to be decaf, Ashley became visibly upset and remarked that she needed two windows. Her behavior felt disrespectful and unprofessional, stemming from her inability to understand my accent.
It's disappointing that someone at Dunkin could not provide essential customer support. Thank you for addressing this issue.
Best,
A Bedford Resident
Atmosphere: 1
Food: 1
Service: 1
Didn’t put cream in a coffee..
Atmosphere: 1
Food: 3
Service: 2
All dunkin' donuts should have a setup like theirs they have a few chairs that were very comfortable the place I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Dunkin' Midnight
Starbucks Amherst NH good
Atmosphere: 5
Food: 5
Service: 5
Why is this the only Dunks with a decent donut selection? Seriously, I drive by at least 4 others because I know their options are not good. This place always has a better variety of donuts to choose from. Staff is also very friendly and unlike other locations seem to enjoy their jobs
Atmosphere: 5
Food: 5
Service: 5
Caleb is a superstar, made the coffee perfectly and gave 5 star service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service. Good given as expected when ordered.
Parking: Kind of small parking. Only 3 regular spots available & 1 handicap.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Apple Fritter, Muffins, Donuts, Dunkin' Refreshers
"I would like to convey a message to the professionals at Dunkin about their responsibility, dedication, and respect. From the lowest position to the highest, every professional is extremely pleasant, dedicated, and hardworking. May this be a source of motivation and inspiration for all of you, as your collective efforts contribute to the success and positive atmosphere within the organization. Your commitment and positive energy have a significant impact at all levels. Keep up the excellent work and continue inspiring others with your effort and dedication! Sincerely, Film Director Juliano Magalhães."
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
This Dunkins is the worst. The little boy manning the drive through might have been the rudest person I've ever met. Find a real coffee shop, not this joke of an establishment.
Atmosphere: 1
Food: 1
Service: 1
Was delicious like every time and everyone is nice and very clean there I love them!
Vegetarian options: You have your choice .
Dietary restrictions: Yes great ??
Parking: It's perfect ?
Kid-friendliness: Yes definitely ?? my kids loooovvvveeeee doing to Dunkin donuts ?☕☺️❤️
Wheelchair accessibility: Yes they do have options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Sausage Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Wake-Up Wrap - Egg and Cheese, Egg and Cheese, Donuts
Great meeting place to chat with friends and have a coffee and croissant.
Atmosphere: 5
Food: 5
Service: 5
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