Food sucks staff puts in zero effort to making the food
Atmosphere: 1
Food: 1
Service: 1
Will Fletcher
Just pulled up at 645 doors are locked so much for open til 7
Service: 1
Lynda Demers
Service sucks, one car ahead of me in the drive thru. Ordered one coffee, waited 5-6 minutes for the person in front of me to get their order and waited at the window 5-6 minutes to get one coffee. Had to beep my horn a couple of times to get noticed. Then they short changed me . WON’T BE BACK!!!
Service: 1
Jessica Bartlau
Shoutout to the crew working today around 5:25, such sweethearts! Couldn’t have asked for a nicer crew, thanks for the drinks and munchkins!
Atmosphere: 5
Food: 5
Service: 5
Eric N
Apparently Dunkin on Leavey Dr. closes their doors at 7pm on a Saturday. Not so good for business
Mrs. C
The blueberry cobbler donut was so good.
Atmosphere: 4
Food: 4
Service: 4
Anthony Brown Sr.
Got a jelly donut that tasted like a day old donut. The drinks were good though.
Food: 1
Service: 4
Victoria Ruddle
There’s a reason there’s several bad reviews recently. The woman who took our order was so rude, then loudly complained about us to her coworker as we sat at the window 😂
Atmosphere: 1
Food: 1
Service: 1
Eric Muszynski
Extremely slow drive thru, coffee not made correctly, not worth the wait.
Not normally a Dunkin fan but the staff here was really awesome
Service: 5
Phillip Harris
The food was good, but the service was awful. I go to this Dunkin a lot because it's right down the street from my house. I've never had an issue at this one which is why I have always gone back. The woman who took my order today though, was very rude and had an attitude the entire time. Consistently scoffing at my coffee order and repeatedly saying "Is that it" in a very condescending tone after every word I said. I told her that was not it and asked what they had for donuts. She then said "Well what are you looking for" again in a very rude way. When I get up to the window to pay i see this woman grab my donut near the window rolling her eyes and just throws it on the counter at the window. If the window was open it would have gone out the window with how she threw it down. I politely asked the woman at the window who that was and who was taking my order, she told me it was the Assistant Manager Erin... I was so taken back by that answer. I am a Restaurant Operations Manager, and have multiple managers under me. I would never act in the way she did and would expect the same of all those under me. Her actions are unbecoming of a Manager at her level and does not promote great customer growth, and can only imagine how the employee growth and/or working conditions under someone like that would be. Please fix her attitude for your own companies sake as well as for your customers and crew.. thank you very much!
Atmosphere: 1
Food: 5
Service: 1
Renee Pulsifer
The service was great everything was quick and correct. Keith, who took my order, made the experience very pleasant he was upbeat and friendly. Great start to the day
Atmosphere: 5
Food: 5
Service: 5
Heather Proteau
Constantly getting order wrong! No EGG means No EGG!
Dietary restrictions: They don't listen
Luchy Hidalgo- Semlek
Poor Experience at Dunkin Donuts
I had a negative experience at Dunkin today, store #351150. One of their employees was rude and dismissive.
At the drive-through, she claimed she couldn’t understand my accent and refused to take my order. When I approached the window, she complained loudly and threw away a coffee without asking for my order. Despite my explicit request for a caffeine-free matcha latte, she assumed I wanted a decaf macchiato.
When I asked for my daughter’s tea to be decaf, Ashley became visibly upset and remarked that she needed two windows. Her behavior felt disrespectful and unprofessional, stemming from her inability to understand my accent.
It's disappointing that someone at Dunkin could not provide essential customer support. Thank you for addressing this issue.
Nice place 😁
Atmosphere: 4
Food: 4
Service: 4
Food sucks staff puts in zero effort to making the food
Atmosphere: 1
Food: 1
Service: 1
Just pulled up at 645 doors are locked so much for open til 7
Service: 1
Service sucks, one car ahead of me in the drive thru. Ordered one coffee, waited 5-6 minutes for the person in front of me to get their order and waited at the window 5-6 minutes to get one coffee. Had to beep my horn a couple of times to get noticed. Then they short changed me . WON’T BE BACK!!!
Service: 1
Shoutout to the crew working today around 5:25, such sweethearts! Couldn’t have asked for a nicer crew, thanks for the drinks and munchkins!
Atmosphere: 5
Food: 5
Service: 5
Apparently Dunkin on Leavey Dr. closes their doors at 7pm on a Saturday. Not so good for business
The blueberry cobbler donut was so good.
Atmosphere: 4
Food: 4
Service: 4
Got a jelly donut that tasted like a day old donut. The drinks were good though.
Food: 1
Service: 4
There’s a reason there’s several bad reviews recently. The woman who took our order was so rude, then loudly complained about us to her coworker as we sat at the window 😂
Atmosphere: 1
Food: 1
Service: 1
Extremely slow drive thru, coffee not made correctly, not worth the wait.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not normally a Dunkin fan but the staff here was really awesome
Service: 5
The food was good, but the service was awful. I go to this Dunkin a lot because it's right down the street from my house. I've never had an issue at this one which is why I have always gone back. The woman who took my order today though, was very rude and had an attitude the entire time. Consistently scoffing at my coffee order and repeatedly saying "Is that it" in a very condescending tone after every word I said. I told her that was not it and asked what they had for donuts. She then said "Well what are you looking for" again in a very rude way. When I get up to the window to pay i see this woman grab my donut near the window rolling her eyes and just throws it on the counter at the window. If the window was open it would have gone out the window with how she threw it down. I politely asked the woman at the window who that was and who was taking my order, she told me it was the Assistant Manager Erin... I was so taken back by that answer. I am a Restaurant Operations Manager, and have multiple managers under me. I would never act in the way she did and would expect the same of all those under me. Her actions are unbecoming of a Manager at her level and does not promote great customer growth, and can only imagine how the employee growth and/or working conditions under someone like that would be. Please fix her attitude for your own companies sake as well as for your customers and crew.. thank you very much!
Atmosphere: 1
Food: 5
Service: 1
The service was great everything was quick and correct. Keith, who took my order, made the experience very pleasant he was upbeat and friendly. Great start to the day
Atmosphere: 5
Food: 5
Service: 5
Constantly getting order wrong! No EGG means No EGG!
Dietary restrictions: They don't listen
Poor Experience at Dunkin Donuts
I had a negative experience at Dunkin today, store #351150. One of their employees was rude and dismissive.
At the drive-through, she claimed she couldn’t understand my accent and refused to take my order. When I approached the window, she complained loudly and threw away a coffee without asking for my order. Despite my explicit request for a caffeine-free matcha latte, she assumed I wanted a decaf macchiato.
When I asked for my daughter’s tea to be decaf, Ashley became visibly upset and remarked that she needed two windows. Her behavior felt disrespectful and unprofessional, stemming from her inability to understand my accent.
It's disappointing that someone at Dunkin could not provide essential customer support. Thank you for addressing this issue.
Best,
A Bedford Resident
Atmosphere: 1
Food: 1
Service: 1
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