The morning crew absolutely suck. I’m not much of a morning person when I wake up. And my thought process isn’t always with me right when I wake up. So when I accidentally say the wrong thing but I correct it at drive through speaker. Doesn’t give the employee the right to say “you gotta get it together” like. I’m still waking up just as much as you are. Also. One of the first visits I made there they made my coffee wrong and she said “I watched her melt the sugar!” With a snappy attitude. Like. Customer is right. Especially when they see they’re sugar isn’t melted 🤔 only reason I keep going is because it’s the only one open on my way to work.
Service: 3
oh
Can't even get in there short staffed so no lobby i cant go through drive through my truck to big thanks dunkins
Atmosphere: 1
Food: 1
Service: 1
Matthew Sweeney
Rude staff and poor order accuracy.
Atmosphere: 1
Food: 1
Service: 1
Ron Jobel
Glean fast service. It's a DD 10/8/25 no walkup service, table blocking enterance with order ahead orders. Can't do order ahead as my phone (galaxy s9) too old update per their app. Drive thru line moved okay.
Atmosphere: 4
Food: 5
Service: 3
V K
The lady who spoke at the drivethrough was RUDE and UNPROFESSIONAL! @Dunkin, please make a note of such employees. She was a frustrated employee.
We asked for latte and she got frustrated because we didn't say hot or iced until she asked. We could send that in her rude tone. Then she complained that we were taking time, but we LITERALLY took 30 seconds, and she ended with a rude tone and said BYE!
It's incredible how places like Starbucks have exceptional customer service but Dunkin has these kind of frusted and untrained employees.
Shelley Kendall
They had the front door barricaded with tables so you had to use the drive through (probably so you couldn't see how filthy the store is ALL the time) when I got to the window I asked who owned that store as there were ZERO signs listing the owner and the employee basically told me none of my business. They have some of the absolute WORST employees I have ever had the misfortune to come across, I have tried to make previous complaints at this business but the manager is not willing to hear anything you have to say! I'm not sure who owns this one or the ones near me in Lebanon NH, White River Jct VT and Queechee VT but I can tell you they're all FILTHY with some of the most revolting staff I have ever seen! I used to go to DD at least 8-10 times a week but now if I go once every other week it's a lot, I'm pretty much done with them. Corporate allows these dives to operate so they reap what they sow.
Atmosphere: 1
Food: 1
Service: 1
robert bubacz
Food is great! but last time I went it was over cooked. Great service and fluent with there English so I knew what they were saying but the atmosphere was bland because it's such a small place.
Atmosphere: 3
Food: 4
Service: 5
Sheila Russell
Worst ever Dunkin! ordered hot coffee with creamer ….was cold coffee because they added the creamer and it tasted horrible! Very disappointing
14rond
Nice Dunkin', friendly, helpful staff who won't keep you waiting forever. I was in Concord for just over a week and this was a daily must stop for my iced caffeine fix!
The drive-thru employee is incredibly rude. She yells at you if you make a mistake ordering and rushes you when you’re trying to place an order. I came back to give her the benefit of the doubt, but I guess her behavior confirmed that I WILL NOT BE RETURNING to this location ever again. I suggest she finds a job that doesn’t involve customer service. If I was the head of this location, I would have fired her a long time ago. So, warning to future customers- DO NOT come to this Dunkin’s. If you do, I wish you the best of luck.
Service: 1
D W
Fast service
Atmosphere: 5
Food: 5
Service: 5
Hawkey TTV
14 oz of coffee now more than a gallon of gas ha. Everything is a corn syrup based flavor way to slowly kill the customers French vanilla is now a syrup based flavoring poor
Atmosphere: 2
Food: 2
Service: 2
Andrew Martin
Great dunking alway great food and service parking lot is a little tight
Atmosphere: 5
Food: 5
Service: 5
Norah M
I come here maybe once a week and I've never had a bad experience. It can be slow but they're nice people.
I think the way sun hits the store/drive-thru might cause irritability for some. For some reason, the sun feels extra hot right there
Place only has drive through
The morning crew absolutely suck. I’m not much of a morning person when I wake up. And my thought process isn’t always with me right when I wake up. So when I accidentally say the wrong thing but I correct it at drive through speaker. Doesn’t give the employee the right to say “you gotta get it together” like. I’m still waking up just as much as you are. Also. One of the first visits I made there they made my coffee wrong and she said “I watched her melt the sugar!” With a snappy attitude. Like. Customer is right. Especially when they see they’re sugar isn’t melted 🤔 only reason I keep going is because it’s the only one open on my way to work.
Service: 3
Can't even get in there short staffed so no lobby i cant go through drive through my truck to big thanks dunkins
Atmosphere: 1
Food: 1
Service: 1
Rude staff and poor order accuracy.
Atmosphere: 1
Food: 1
Service: 1
Glean fast service. It's a DD 10/8/25 no walkup service, table blocking enterance with order ahead orders. Can't do order ahead as my phone (galaxy s9) too old update per their app. Drive thru line moved okay.
Atmosphere: 4
Food: 5
Service: 3
The lady who spoke at the drivethrough was RUDE and UNPROFESSIONAL! @Dunkin, please make a note of such employees. She was a frustrated employee.
We asked for latte and she got frustrated because we didn't say hot or iced until she asked. We could send that in her rude tone. Then she complained that we were taking time, but we LITERALLY took 30 seconds, and she ended with a rude tone and said BYE!
It's incredible how places like Starbucks have exceptional customer service but Dunkin has these kind of frusted and untrained employees.
They had the front door barricaded with tables so you had to use the drive through (probably so you couldn't see how filthy the store is ALL the time) when I got to the window I asked who owned that store as there were ZERO signs listing the owner and the employee basically told me none of my business. They have some of the absolute WORST employees I have ever had the misfortune to come across, I have tried to make previous complaints at this business but the manager is not willing to hear anything you have to say! I'm not sure who owns this one or the ones near me in Lebanon NH, White River Jct VT and Queechee VT but I can tell you they're all FILTHY with some of the most revolting staff I have ever seen! I used to go to DD at least 8-10 times a week but now if I go once every other week it's a lot, I'm pretty much done with them. Corporate allows these dives to operate so they reap what they sow.
Atmosphere: 1
Food: 1
Service: 1
Food is great! but last time I went it was over cooked. Great service and fluent with there English so I knew what they were saying but the atmosphere was bland because it's such a small place.
Atmosphere: 3
Food: 4
Service: 5
Worst ever Dunkin! ordered hot coffee with creamer ….was cold coffee because they added the creamer and it tasted horrible! Very disappointing
Nice Dunkin', friendly, helpful staff who won't keep you waiting forever. I was in Concord for just over a week and this was a daily must stop for my iced caffeine fix!
Restaurantji Recommends
The drive-thru employee is incredibly rude. She yells at you if you make a mistake ordering and rushes you when you’re trying to place an order. I came back to give her the benefit of the doubt, but I guess her behavior confirmed that I WILL NOT BE RETURNING to this location ever again. I suggest she finds a job that doesn’t involve customer service. If I was the head of this location, I would have fired her a long time ago. So, warning to future customers- DO NOT come to this Dunkin’s. If you do, I wish you the best of luck.
Service: 1
Fast service
Atmosphere: 5
Food: 5
Service: 5
14 oz of coffee now more than a gallon of gas ha. Everything is a corn syrup based flavor way to slowly kill the customers French vanilla is now a syrup based flavoring poor
Atmosphere: 2
Food: 2
Service: 2
Great dunking alway great food and service parking lot is a little tight
Atmosphere: 5
Food: 5
Service: 5
I come here maybe once a week and I've never had a bad experience. It can be slow but they're nice people.
I think the way sun hits the store/drive-thru might cause irritability for some. For some reason, the sun feels extra hot right there
Atmosphere: 5
Food: 5
Service: 5
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