Dark toasted garlic bagel with bacon egg and cheese - absolutely perfect!
Parking: Easy to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
A. B.
The service provided was unsatisfactory.
The staff, including the manager, demonstrated unprofessional and discourteous behavior. Additionally, the service was notably slow.
I'd recommend that the staff, particularly the manager, undergo comprehensive training to enhance their customer service skills and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Janna Stevens
As usual the food was hot and great. It was waiting for me when I picked it up. Server was friendly.
Parking: In front of store numerous parking spots over 30
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Breakfast Sandwich
Molly Perkins
I love this restaurant chain, and I frequently visit both the one in durham and the one in portsmouth. Food is always great and relatively inexpensive. Just writing this review because this is the second time that i’ve been treated rather poorly by the blonde, older woman at the register. I originally asked for a cup of ice for my espresso that i had brought from my dorm, which i understand they are not allowed to do, but i was given a small cup after some hesitation. I then went up and ordered a double espresso and asked for a larger cup of ice. The lady refused, but luckily her friend understood and got it for me. I sat down and watched the blonde old lady babble about me to all of her other coworkers. Love this place and i’ve had an extremely pleasant experience here many times before, but this woman has been rude to me and i don’t think it’s fair to feel like an inconvenience when I’m paying for food, and I always tip very nicely.
Atmosphere: 5
Food: 5
Service: 1
jesse bonello
Surprise burrito in the bomb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Mason Douglas
Good food
Vegetarian options: Good
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt with Naturally-Cured Bacon on Sourdough, Turkey and Bacon Club with Avocado
Gabe Upham
Amazing food of all kinds for lunch and breakfast, even a quick snack.
Vegetarian options: Lots of dishes with no animal things
Parking: 45+ of spots near the entrance
Kid-friendliness: A kids area with a chalkboard, chalk, and lowered seats with an equally lowered table
Wheelchair accessibility: No stars, might need help with the doors though
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Turkey Avocado Bacon, Lox and Bagel, Turkey and Bacon Club with Avocado, Bagels, Breakfast Sandwich
Dave Curtis
Had a nice lunch here with my mom -- Try the Dagwood sandwich -- EXCELLENT!
Atmosphere: 5
Food: 5
Service: 5
Lisa A
Nice atmosphere with indoor our outdoor seating. I love the Farmer's Veggie Cheese Sandwich. I get it every time at every location. It makes me feel like I am being healthy, but it tastes waaayyy too good to be good for you. The place was very busy when I went around lunch, but there was ample seating for passing the time.
Look, normally I love this place. I came here in college all the time and would study while sipping on a coffee and having lunch. However, the last three times I’ve ordered here they have royally screwed up my order. All three times my order has been missing an item completely, or it was mixed up with someone else’s order, or a bunch of ingredients were missing. Mostly this seems to happen through online orders and not in-person ordering. But I have to ask…who forgets the egg on an egg and cheese sandwich? I waited over an hour for a completely incorrect order.
When I called to see if I could remedy the situation, I just wanted to get the correct order because I love the food here. The lady on the phone was incredibly rude and defensive right off the bat. I understand it was through DoorDash and they had limited options to help me, but the way she spoke to me was so unhelpful and condescending it was astounding. I had already contacted DoorDash and they couldn’t help me so I figured I would call the actual restaurant to see if they could do anything for me. Apparently I was mistaken in thinking the restaurant that made my food could help me. Not once did I speak with a manager, and nobody even inquired to ask me what the problem was they just jumped straight into, “we can’t help you.”
I’ve worked in customer service my whole life (even managed full-service restaurants before) and I have never given a negative review before because I KNOW how difficult the job is, but this was the last straw for me. Three completely wrong orders and rude employees is enough. I will not be returning to the Works anymore. I really hope management can train staff to handle situations like these with a more professional attitude. I also hope they start checking the food before it goes out to customers or DoorDash drivers. I am left hungry and so disappointed by this whole experience.
Food ordered: toasted egg and cheese on a works bagel with sprouts, avocado, tomato and cheddar cheese.
Food received: Untoasted bagel with cold cheese, and minuscule amount of sprouts. No egg (!?), no tomatoes, no avocado. See picture below.
Atmosphere: 2
Food: 3
Service: 1
Tom Fuller
There’s like one person with a shred of customer Skills at this location and the rest are beyond inconsiderate and rude
Atmosphere: 1
Food: 3
Service: 1
Jenny Lawson
The food and smoothies are great and always ready on time (I always use the app to order).
Atmosphere: 4
Food: 4
Service: 4
Dan Moening
Great place for meeting your children's fellow students over breakfast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich
Kayla
There was exceptional flavor and taste here.
Kid-friendliness: Cute little table and chalk board for the little sprouts to eat and play at
Great bagles, friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bagels
Dark toasted garlic bagel with bacon egg and cheese - absolutely perfect!
Parking: Easy to park
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
The service provided was unsatisfactory.
The staff, including the manager, demonstrated unprofessional and discourteous behavior. Additionally, the service was notably slow.
I'd recommend that the staff, particularly the manager, undergo comprehensive training to enhance their customer service skills and professionalism.
Atmosphere: 1
Food: 1
Service: 1
As usual the food was hot and great. It was waiting for me when I picked it up. Server was friendly.
Parking: In front of store numerous parking spots over 30
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Breakfast Sandwich
I love this restaurant chain, and I frequently visit both the one in durham and the one in portsmouth. Food is always great and relatively inexpensive. Just writing this review because this is the second time that i’ve been treated rather poorly by the blonde, older woman at the register. I originally asked for a cup of ice for my espresso that i had brought from my dorm, which i understand they are not allowed to do, but i was given a small cup after some hesitation. I then went up and ordered a double espresso and asked for a larger cup of ice. The lady refused, but luckily her friend understood and got it for me. I sat down and watched the blonde old lady babble about me to all of her other coworkers. Love this place and i’ve had an extremely pleasant experience here many times before, but this woman has been rude to me and i don’t think it’s fair to feel like an inconvenience when I’m paying for food, and I always tip very nicely.
Atmosphere: 5
Food: 5
Service: 1
Surprise burrito in the bomb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Good food
Vegetarian options: Good
Kid-friendliness: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt with Naturally-Cured Bacon on Sourdough, Turkey and Bacon Club with Avocado
Amazing food of all kinds for lunch and breakfast, even a quick snack.
Vegetarian options: Lots of dishes with no animal things
Parking: 45+ of spots near the entrance
Kid-friendliness: A kids area with a chalkboard, chalk, and lowered seats with an equally lowered table
Wheelchair accessibility: No stars, might need help with the doors though
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Turkey Avocado Bacon, Lox and Bagel, Turkey and Bacon Club with Avocado, Bagels, Breakfast Sandwich
Had a nice lunch here with my mom -- Try the Dagwood sandwich -- EXCELLENT!
Atmosphere: 5
Food: 5
Service: 5
Nice atmosphere with indoor our outdoor seating. I love the Farmer's Veggie Cheese Sandwich. I get it every time at every location. It makes me feel like I am being healthy, but it tastes waaayyy too good to be good for you.
The place was very busy when I went around lunch, but there was ample seating for passing the time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Favorite Sandwich
Restaurantji Recommends
Look, normally I love this place. I came here in college all the time and would study while sipping on a coffee and having lunch. However, the last three times I’ve ordered here they have royally screwed up my order. All three times my order has been missing an item completely, or it was mixed up with someone else’s order, or a bunch of ingredients were missing. Mostly this seems to happen through online orders and not in-person ordering. But I have to ask…who forgets the egg on an egg and cheese sandwich? I waited over an hour for a completely incorrect order.
When I called to see if I could remedy the situation, I just wanted to get the correct order because I love the food here. The lady on the phone was incredibly rude and defensive right off the bat. I understand it was through DoorDash and they had limited options to help me, but the way she spoke to me was so unhelpful and condescending it was astounding. I had already contacted DoorDash and they couldn’t help me so I figured I would call the actual restaurant to see if they could do anything for me. Apparently I was mistaken in thinking the restaurant that made my food could help me. Not once did I speak with a manager, and nobody even inquired to ask me what the problem was they just jumped straight into, “we can’t help you.”
I’ve worked in customer service my whole life (even managed full-service restaurants before) and I have never given a negative review before because I KNOW how difficult the job is, but this was the last straw for me. Three completely wrong orders and rude employees is enough. I will not be returning to the Works anymore. I really hope management can train staff to handle situations like these with a more professional attitude. I also hope they start checking the food before it goes out to customers or DoorDash drivers. I am left hungry and so disappointed by this whole experience.
Food ordered: toasted egg and cheese on a works bagel with sprouts, avocado, tomato and cheddar cheese.
Food received: Untoasted bagel with cold cheese, and minuscule amount of sprouts. No egg (!?), no tomatoes, no avocado. See picture below.
Atmosphere: 2
Food: 3
Service: 1
There’s like one person with a shred of customer Skills at this location and the rest are beyond inconsiderate and rude
Atmosphere: 1
Food: 3
Service: 1
The food and smoothies are great and always ready on time (I always use the app to order).
Atmosphere: 4
Food: 4
Service: 4
Great place for meeting your children's fellow students over breakfast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich
There was exceptional flavor and taste here.
Kid-friendliness: Cute little table and chalk board for the little sprouts to eat and play at
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quinoa Bowl
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