“Five Guys is one of our favorite quick service restaurants to eat at. I want to specifically applaud the courtesy and professionalism the lunch staff on 8/23/26 performed while handling what I’m sure is a common but still frustrating experience.
There was a husband and wife and two young kids (probably in the 2-5 range) that were dining on this day. The parents allowed their kids to run amuck, cause a disturbance among the rest of the patrons, and make a sheer and utter mess of the place, all the while, making little to no attempt to correct the behaviors.
At the end of the meal, the mother left the restaurant while the husband rangled the kids, and they left the place a complete mess.
The employees handled it probably the best way possible, to not intervene, and waited until they left and went and cleaned up after them.
Feeling bad, i assisted with the cleaning, which was rewarded by being given teom$10 comp cards. Totally unnecessary but certainly appreciated. I can’t imagine how frustrating that was for the employees and was very impressed by their response!“
“I haven’t been to a Five Guys in a long time and the person helping me was extremely kind and made my milkshake on the spot and I forgot to add whipped cream and without even saying anything the person asked if I would like to add that! Excellent customer service and the food was amazing! Would definitely recommend!! 🍔“