Dunkin'
$ • Coffee Shops, Donuts
Hours:
227 N Broadway, Salem
(603) 912-5027
About Dunkin' Donuts
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Dunkin' Donuts Reviews
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I just bought a Boston Cream here, that when I bit into it, was half raw. When I took it back in, the cashier tried to argue that the raw dough was the cream. Another employee replaced my donut, while arguing that it's not their fault, because the donuts are made at another facility. The replacement donut, was also half raw.
Their distributor needs to ensure that the donuts are thoroughly cooked, or Dunkin needs to go back to making them on site
The Dunkin Donuts on North Broadway, former site of Granite State Potato Chips is Totally Awesome! Tony, his wife and employees Do Great!
Ratings
Menu
Hours
| Monday | 4AM - 7PM |
| Tuesday | 4AM - 7PM |
| Wednesday | 4AM - 7PM |
| Thursday | 4AM - 7PM |
| Friday | 4AM - 7PM |
| Saturday | 4AM - 7PM |
| Sunday | 5AM - 7PM |
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Dunkin' is a busy restaurant with a drive-thru and indoor seating area. While the employees work hard to keep up with customer demand, they face challenges from customers who do not respect the property and facilities. Trash cans are often filled to capacity, and some customers intentionally leave their trash on the ground, causing frustration for employees. In addition, the restaurant's management has been criticized for poor leadership, shouting at young employees, and failing to provide proper training or compensation. Online ordering has also been a source of frustration, with customers experiencing long wait times and incorrectly prepared orders. However, some employees are very professional and polite, especially during late hours. Customers have praised the staff for their friendliness and professionalism at the window and on the intercom, noting that good workers should be recognized and kept at their positions. The donuts are great, but the selection in the afternoon can be limited, with some customers suggesting the need for more donuts to be ordered. Recently, improvements have been seen with shorter drive-thru wait times and better customer service, which is attributed to new management that runs a tighter ship. Overall, Dunkin' needs some changes to improve customer satisfaction and employee morale.