This review is based on my final visit here, which was Pre-covid, and we had dined here many times before.
Overall, the food is delicious. The portions are on the smaller side, but they know how to cook what they offer, I will give them that.
The server was friendly, but in an overbearing way, as you could easily tell that the only thing on her mind was raising the bill, for a bigger tip.
There are better ways you can do this without making it seem so obvious, but it seems she was never trained in those subtle ways.
We never came at night before so we had no idea they closed at 8pm, because when it turned 8, all the lights came on. Which caught me off guard, especially having worked in fine dining for so long, you give your guests a heads up, or grace period to enjoy their meals. Especially at a location like this.
What surprised me even more is what occurred 5 minutes later. At 8:05pm, a male employee yell s out, "OK! Time to go home!"
So you close at 8, your turn your lights on at 8, and you yell something unprofessional at 8:05.
Then my question is, "Then why let us enter?"
We received our food at 750pm and quite a lot of it, because of the earnestness of our server.
And 10 to 15 minutes later, all professionalism is out the window.
Then our server brings out plastic cups for our drinks, trying to rush us out.
In 20 years of customer service related businesses, I have never seen such rude and unprofessional behavior.
We always enjoyed dining here, but this was our last trip.
The pictures posted are what was ordered that evening, so as you can see, a lot of food, but all hell broke loose after 10 minutes of receiving it.
Such a shame because we used to love coming here as members.
Still trying to figure out to this day, why I left a 25% tip.......
Atmosphere: 3
Food: 5
Service: 1
John Del Vecchio
Used to be awesome, now they’ve taken away stuff while every other casino in AC has made it better.
Atmosphere: 1
Food: 1
Service: 1
Ed Pessutti
No more food served. Just snacks, chips,nuts,pretzel and dips.Bob working the bar was friendly and provided great service.
Atmosphere: 5
Service: 5
Arif TUGAYBATUR
Since new year start . It is always close . Hours cut. They don’t even let you know they will be close weekend. Here I am at Easter weekend and all 3 of them close all week include weekend. They like to get your money but don’t want to give nothing. Let’s move on to Hard Rock like other smart players
Brenda B
Stopped serving food (no warning), after giving the incentive to become diamond plus to avoid fees. Have been a member for 25+ years. Going elsewhere as lately they have proved time and time again unless you are diamond elite or seven star you are nothing to them. I always enjoyed our interactions with the Laurel Lounge's staff. Rumors are they cut majority of their staff. I hope that is not true as they were truly amazing and don't deserve that.
John Portera
No more hot food major cutbacks in staffing . This is how they treat the diamond guests play elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Sherie Hershman
The Laurel Lounge now has limited days & hours in all their properties, offering beverages, ONLY potato chips, pretzels & snack mix.. NO Meals or other food..REALLY Disappointing not to mention Not smart on the owners part to do this early on in the year when Players are deciding what casino to earn their Tier. Benefits are Extremely Important to loyal dedicated players!!!So many other things went downhill also since Eldorado took over. I actually give Caesars Entertainment "0" stars for their poor customer relations and cheap moves including lowering offers!!They Fail to appreciate their Diamond Guests which are going elsewhere because of their downward spiral!!
Steve Ray
No more food. Only drinks and snacks. Screwing over the players with this change. Definetly going to another casino.
Horrible ! Now serving ONLY : stale trail mix , pretzels, and extremely salty potato chips !!! “ Houston we have a problem “ !!! Sadden by Caesars snub of its members !!!
Atmosphere: 1
Food: 1
Service: 1
Gregg Servito
Slowly getting rid of the perks. No hot food. Just chips & drinks.
Atmosphere: 1
Food: 1
Service: 1
joseph novello
Trash !!! Booze stinks no
Atmosphere: 1
Food: 1
Service: 1
Frank Scher
HOW Disappointed. NO MORE HOT FOOD. DRINKS AND CHIPS ONLY. THERE IS NO REASON TO MAKE DIAMOND STATUS.
Atmosphere: 1
Food: 1
Service: 1
Lori L
No longer any food offered. You are told you can buy food and bring it in to eat and drinks will still be offered for free, but the regular bartenders have left because they can't take the cut in hours and the new younger bartender doesn't know how to make a decent drink. The servers who have always been great have either lost their job or are struggling to handle the cut in hours. For the last 15 years we have traveled 3 hours to visit Atlantic City a couple weekends a month and we love Ceasars, but I don't think they really care about their players any longer. I'm not sure how much longer we can care about them.
More dembowwwww would be amazingggg
Best VIP lounge in AC hands down!
Atmosphere: 5
Food: 5
Service: 5
This review is based on my final visit here, which was Pre-covid, and we had dined here many times before.
Overall, the food is delicious. The portions are on the smaller side, but they know how to cook what they offer, I will give them that.
The server was friendly, but in an overbearing way, as you could easily tell that the only thing on her mind was raising the bill, for a bigger tip.
There are better ways you can do this without making it seem so obvious, but it seems she was never trained in those subtle ways.
We never came at night before so we had no idea they closed at 8pm, because when it turned 8, all the lights came on. Which caught me off guard, especially having worked in fine dining for so long, you give your guests a heads up, or grace period to enjoy their meals. Especially at a location like this.
What surprised me even more is what occurred 5 minutes later.
At 8:05pm, a male employee yell s out, "OK! Time to go home!"
So you close at 8, your turn your lights on at 8, and you yell something unprofessional at 8:05.
Then my question is, "Then why let us enter?"
We received our food at 750pm and quite a lot of it, because of the earnestness of our server.
And 10 to 15 minutes later, all professionalism is out the window.
Then our server brings out plastic cups for our drinks, trying to rush us out.
In 20 years of customer service related businesses, I have never seen such rude and unprofessional behavior.
We always enjoyed dining here, but this was our last trip.
The pictures posted are what was ordered that evening, so as you can see, a lot of food, but all hell broke loose after 10 minutes of receiving it.
Such a shame because we used to love coming here as members.
Still trying to figure out to this day, why I left a 25% tip.......
Atmosphere: 3
Food: 5
Service: 1
Used to be awesome, now they’ve taken away stuff while every other casino in AC has made it better.
Atmosphere: 1
Food: 1
Service: 1
No more food served. Just snacks, chips,nuts,pretzel and dips.Bob working the bar was friendly and provided great service.
Atmosphere: 5
Service: 5
Since new year start . It is always close . Hours cut. They don’t even let you know they will be close weekend. Here I am at Easter weekend and all 3 of them close all week include weekend. They like to get your money but don’t want to give nothing. Let’s move on to Hard Rock like other smart players
Stopped serving food (no warning), after giving the incentive to become diamond plus to avoid fees. Have been a member for 25+ years. Going elsewhere as lately they have proved time and time again unless you are diamond elite or seven star you are nothing to them. I always enjoyed our interactions with the Laurel Lounge's staff. Rumors are they cut majority of their staff. I hope that is not true as they were truly amazing and don't deserve that.
No more hot food major cutbacks in staffing . This is how they treat the diamond guests play elsewhere.
Atmosphere: 1
Food: 1
Service: 1
The Laurel Lounge now has limited days & hours in all their properties, offering beverages, ONLY potato chips, pretzels & snack mix.. NO Meals or other food..REALLY Disappointing not to mention Not smart on the owners part to do this early on in the year when Players are deciding what casino to earn their Tier. Benefits are Extremely Important to loyal dedicated players!!!So many other things went downhill also since Eldorado took over. I actually give Caesars Entertainment "0" stars for their poor customer relations and cheap moves including lowering offers!!They Fail to appreciate their Diamond Guests which are going elsewhere because of their downward spiral!!
No more food. Only drinks and snacks. Screwing over the players with this change. Definetly going to another casino.
Restaurantji Recommends
Horrible ! Now serving ONLY : stale trail mix , pretzels, and extremely salty potato chips !!! “ Houston we have a problem “ !!! Sadden by Caesars snub of its members !!!
Atmosphere: 1
Food: 1
Service: 1
Slowly getting rid of the perks. No hot food. Just chips & drinks.
Atmosphere: 1
Food: 1
Service: 1
Trash !!! Booze stinks no
Atmosphere: 1
Food: 1
Service: 1
HOW Disappointed. NO MORE HOT FOOD. DRINKS AND CHIPS ONLY. THERE IS NO REASON TO MAKE DIAMOND STATUS.
Atmosphere: 1
Food: 1
Service: 1
No longer any food offered. You are told you can buy food and bring it in to eat and drinks will still be offered for free, but the regular bartenders have left because they can't take the cut in hours and the new younger bartender doesn't know how to make a decent drink. The servers who have always been great have either lost their job or are struggling to handle the cut in hours. For the last 15 years we have traveled 3 hours to visit Atlantic City a couple weekends a month and we love Ceasars, but I don't think they really care about their players any longer. I'm not sure how much longer we can care about them.
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