I had a very disappointing experience with this restaurant due to extremely poor management and lack of accountability. I called twice to make a reservation (two weeks in advance) for a party of 14-once to schedule it and once again to confirm. Both times I was told the reservation was set.
When our group arrived, we were told there was no reservation on file and that we would need to wait. As we waited, we repeatedly watched multiple groups of 6 and even 10 people walk in without reservations and be seated ahead of us, while we were completely ignored.
Our group waited nearly 50 minutes, growing more frustrated and hungry--especially my special needs brother, who was becoming increasingly upset due to the situation. After seeing no progress, we asked to speak with a manager. Even then, we were made to wait an additional 10 minutes.
When the manager finally came out, he was rude, dismissive, and acted as though we were an inconvenience to him. He even tried to shush us while we were calmly asking for an explanation. He told us they were “opening the room in the back room for you” which raised the obvious question: why wasn't that done when we arrived nearly an hour earlier?
No one took responsibility for the mistake. We were not offered a sincere apology, let alone any compensation for the inconvenience. The entire experience showed a complete lack of organization, communication, and basic customer care.
Once seated, our waitress was kind and the food was ok, not great and definitely not worth the hype. The cons outweighed the pros for us.
Bottom line, the management is incompetent, the food is subpar and whoever is in charge of reservations should be fired.
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Ray OBrien
While the food was good, the waitress service provided by Rhonda was horrible. Made us feel rushed when we ordered our dinner, then not once did she come and ask if we needed drinks or anything.
Michelle Haynie
I would give this please a great review. Beyond excellent service and awesome food. Great waitress named Rhonda
Jennifer Cimino
All the food was homemade , and delicious . The house wine and sangria are so good !! Service was wait time was top notch and they had all four dining rooms full and a wait time to get in . Worth the wait !!!
J James
My preferred place for tasty bar food. Visited on a Wednesday I think. Nothing but great experiences here. Menu is like a cafe in Boston I liked.
Geoffrey Nicholson
Bar food and the scene here is super good. don't fret if it's busy, it is worth the wait. the service here is friendly. the bill was fair i would say.
Taylor C
Excellent spot for tasty bar food. Staff is always nice even when they have a full house. I look forward to going back again.
Aaron15 C
Good location for Bar food. definitely worth going back to. prices were appropriate. food is like a restaurant in louisville i loved.
I had a very disappointing experience with this restaurant due to extremely poor management and lack of accountability. I called twice to make a reservation (two weeks in advance) for a party of 14-once to schedule it and once again to confirm. Both times I was told the reservation was set. When our group arrived, we were told there was no reservation on file and that we would need to wait. As we waited, we repeatedly watched multiple groups of 6 and even 10 people walk in without reservations and be seated ahead of us, while we were completely ignored. Our group waited nearly 50 minutes, growing more frustrated and hungry--especially my special needs brother, who was becoming increasingly upset due to the situation. After seeing no progress, we asked to speak with a manager. Even then, we were made to wait an additional 10 minutes. When the manager finally came out, he was rude, dismissive, and acted as though we were an inconvenience to him. He even tried to shush us while we were calmly asking for an explanation. He told us they were “opening the room in the back room for you” which raised the obvious question: why wasn't that done when we arrived nearly an hour earlier? No one took responsibility for the mistake. We were not offered a sincere apology, let alone any compensation for the inconvenience. The entire experience showed a complete lack of organization, communication, and basic customer care. Once seated, our waitress was kind and the food was ok, not great and definitely not worth the hype. The cons outweighed the pros for us. Bottom line, the management is incompetent, the food is subpar and whoever is in charge of reservations should be fired.
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While the food was good, the waitress service provided by Rhonda was horrible. Made us feel rushed when we ordered our dinner, then not once did she come and ask if we needed drinks or anything.
I would give this please a great review. Beyond excellent service and awesome food. Great waitress named Rhonda
All the food was homemade , and delicious . The house wine and sangria are so good !! Service was wait time was top notch and they had all four dining rooms full and a wait time to get in . Worth the wait !!!
My preferred place for tasty bar food. Visited on a Wednesday I think. Nothing but great experiences here. Menu is like a cafe in Boston I liked.
Bar food and the scene here is super good. don't fret if it's busy, it is worth the wait. the service here is friendly. the bill was fair i would say.
Excellent spot for tasty bar food. Staff is always nice even when they have a full house. I look forward to going back again.
Good location for Bar food. definitely worth going back to. prices were appropriate. food is like a restaurant in louisville i loved.
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